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January 2024 by Tom Fox
Pros: Location quiet and very conveniently located. Staff at front desk was excellent. Special recognition of Say (front desk) whose smile and warm welcoming personality (while working on Christmas Day) was really appreciated. Also, thank you to the lady providing food services. Conscientious and pleasant. Wide variety of food available for breakfast, far better than most in this price rangeCons: Maintenance. This is an older hotel that is really showing signs of wear and tear. I imagine/hope that renovation is being planned for the near future. In the meantime, several items need to be addressed. Fire alarm falling off the wall, old wall mount thermostat not working, moldy stain on window, main light in bathroom not working, exhaust fan not working. Bathroom dingy. Room had an unusually strong room deodorant/freshner smell when we first entered. We only stayed one night.Noteworthy details: Front Desk and Dining Staff are outstanding.Hotel is dated and needs a lot of repair and maintenance.
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January 2024 by Debbie Arriero
Update to Original post -The staff at this hotel was great with the exception of the Sat - Sun breakfast person, not sure what her name was.There were several problems in the room, first, the AC smelled like mildew, I went to the maintenance room, and ran into Alberto, he came and looked at it, and said it was one of the original units, and that it needed to be replaced. He said he would come the next day to replace the unit. Then, I discovered the landline was not working, I mentioned that as well, and lastly, one of the faucets in the bathroom, vanity was leaking, I had wrapped washcloth. Alberto came to the rescue on all three items! He replaced the AC, now we have a new Amana one, which doesn’t smell at all! Then he also took care of the phone, and the handle on the vanity! Everything is now working well. And it is all thanks to Alberto and his eagerness to be of service to the clientele that stays at this hotel. Cues to Alberto! And I certainly hope he has a wonderful Christmas!Addi (I think that was her name) was great! She was the Breakfast person M-F. Always helpful, always mild tempered. Couldn't have been a better employee - during her kitchen crises' and there were a few.The Breakfast person on Saturday was awful - it was obvious she didn't care to be there. I had a question about something. The front desk person said I could ask her, and she about bit my head off when I asked her. She did later try and be friendly, only because I think she realized she hadn't been pleasant at all.The hotel is old, and even though there were updates in 2016 there need to be more updates made. Regarding the kitchen - the circuits kept tripping. One morning there was no hot breakfast. Another morning, someone kept flipping the breakers back on - most of us thought it was the toaster tripping the switch, but then one morning the toaster was working and nothing else was. The hotel needs to get an electrician in there.On a positive note, the bed was great - I haven't slept that well in years.
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December 2023 by Matt Castagne
I don't like leaving bad reviews, I rarely do, but Marriott needs to step up their game! I always travel around the country in different hotels, and this is one of the worst experiences I ever had. The room smelled like mold or mildew, and it was so dated. I tried to block out the smell but had to leave after two nights. The front desk was accommodating; it was genuinely excellent customer service, and they canceled the remainder of my stay without penalty. The location was great and very convenient, and I hope they can resolve the problems at their hotel.
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November 2023 by Tomas T
Room was clean but had some musty smell. Windows were covered with green stuff. Staff very nice.
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October 2023 by Will Wesley
Staff is super conscientious and the hotel is very clean. Breakfast is awesome with gluten free options.
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October 2023 by Casey Mcclelland
Room is cold. Water works. Breakfast was awesome. Customer service was top notch .
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August 2023 by Leila Bush
Check-in was quick and easy after I had to change hotels because of a mix-up my husband made.
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August 2023 by Michelle Wright
The hotel is in a good location, with food and entertainment close by. The atmosphere is cheerful, nice colors and easy on the eyes. The entire place is very, very clean. The real hidden gem is Austin. We had the good fortune to be greeted and helped by this young man. He was extremely professional, polite and all around pleasant to speak with. We would definitely stay here again.Rooms: The room was clean, well put together and very accomodatingNearby activities: Located in a good central locationSafety: The front desk was always manned by someone alert and aware of guests coming and going.Walkability: There were plenty of places near by within walking distance.Food & drinks: The complimentary breakfast had a decent variety, dining area was clean and well maintained.Noteworthy details: Clean, clean, clean. Super friendly staff!!!!
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July 2023 by Sydney Echevarria
Stayed for work. Staff was incredibly friendly and the place was very clean! Seriously can’t get over how awesome my customer service experience was. I can’t remember his name, but he worked around 6 pm on 7/11/23. Also nice and close to the highway.Rooms: Very cleanNoteworthy details: Customer Service! Extremely professional and friendly staff.
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June 2023 by Michael Arrieta
Our AC broke at our home so we had to get a hotel for the night…. Eric at the front desk was 10/10… he is excellent and cares deeply aboutCustomer
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May 2023 by Jacquelyn Williams
BEWARE: This hotel has roaches. We were so disgusted! The front office manager Beverly Hearn was very dismissive with this issue after seeing time stamped videos and photos. Unbelievable!
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April 2023 by Kareem K.
I have a week waiting for a radio I left forgotten in my room , I went back to pick it up and front desk associate told me they doesn’t have the key for the safe box where they put my radio.I called many times since they told me that they would send it by mail and I still have not received any notification of the whereabouts of my radio and no one gives me a reason when I call the hotel.Could I get my radio back ??
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April 2023 by Seth Miller
The hotel is outdated and dimly lit, as are the rooms. Really lumpy mattresses. The rooms were clean though! Hot tub works and the pool is heated, but they've had better days haha. The staff i dealt with were knowledgeable of the area and respectful. They helped me and my family out with finding local food joints during our stay. The location is good and bad, but mostly bad. Bad as a stay because its close to a highway, really noisy at night with lots of hallway traffic from late arrivals. Great proximity to the area attractions like peanut island, blowing rocks, and the beaches!
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March 2023 by Cindy Andert
Nice hotel with perfect location for anyone attending local Spring training for STL Cardinals. The rooms are clean and fresh. We found the breakfast plentiful and hot. The staff was very friendly.
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February 2023 by Daniella Charles
Pool area is very small, room was clean and cozy, the young lady with the dreads is very customer service driven, she made us feel welcomed,I give her 5stars for her service,as for the others no comment, this stay was short lived busy area, parking lot os a mess, no lighting as much , for the most part I slept well.Rooms: Very cozy
