Ferrellgas

Most Recent Comments

• November 2023 by Constance Leone
  I was looking for a new gas company and from the first person I spoke with I knew Ferrellgas was my company. My choice of gas company was confirmed with the process of becoming an established customer. Seamless transition and prompt. The professional/friendly technician that came to my home to evaluate and service my tank took the time to explain everything in detail. Previous companies said I would be put on a waiting list and it would be approximately 3 months before I could be established. It is nice to be with a company that values you as a customer and not just a number. Thank you to everyone at Ferrellgas for getting it right!
• October 2023 by constance l
  I was looking for a new gas company and from the first person I spoke with I knew Ferrellgas was my company. My choice of gas company was confirmed with the process of becoming an established customer. Seamless transition and prompt. The professional/friendly technician that came to my home to evaluate and service my tank took the time to explain everything in detail. Previous companies said I would be put on a waiting list and it would be approximately 3 months before I could be established. It is nice to be with a company that values you as a customer and not just a number. Thank you to everyone at Ferrellgas for getting it right!
• January 2023 by Charlotte Moody
  Do not waste your time going to this place. We drove for four hours and arrived by 325 and the lady close the door and said today we are closing at 3:30 even though the website said 5 PM and would not refill a propane tank believe me we are not a satisfied customer at all!!?
• October 2022 by Andrew Merlo
  Extremely satisfied with Ferrellgas. I have always been treated well and get great service from everyone - from Dave my regular delivery driver - to Yvette at the office. Thank you all.
• October 2022 by Robert Bishop
  Not aware of any current services. Still awaiting my annual delivery
• March 2020 by David Hoy
  Went there at lunchtime today to get a pair of cylinders filled. Service was excellent. Courtney was friendly and very helpful.
• January 2020 by Ricky Munroe
  Great Customer Service!! Great prices too. Went to get 5 tanks filled and the 5th tank was free. I was in and out, staff was super attentive and friendly. They have earned my business!
• October 2019 by F S
  Always experienced great customer service from the Jupiter Ferrellgas location for propane refills, but they exceeded my expectations when I decided to purchase my new gas grill from them! Thank you all!
• September 2019 by Punkie Wallace
  This is a great company. Due to no fault of theirs we didn't have a valid account. Long story. Bottom line, they came to our rescue and filled our tank so that our generator will be functioning if/when needed in the aftermath of Hurricane Dorian. Still praying that it goes way out to sea.
• August 2019 by Christina Dahm
  Great people, fair prices and fast service! They are going “above and beyond” trying to help take care if people!! Wonderful place! Highly recommend!
• July 2019 by Max Brown
  Our install was over a month late and has still not occurred. Other trades in the custom home have been delayed. We reached out to the customer service manager for the state and nothing was done. We scheduled a fireplace install for the 5 times previously, and we discussed on 07/03 the urgency and repeated delays. We were promised an install today, 07/12. Again, we are delayed - the supplier blamed. One can only put up with so many excuses or failures to perform.
• June 2019 by Isaias Cordero Jr.
  Just wanted to thank Richard, James, and CJ for their help with our propane system. They're doing a great job at Ferrellgas.
• March 2019 by Char Seuffert
  the best propane and great service
• February 2018 by Jeremy Blaise
  The process and customer service need a lot of work at this company. We recently purchased our home and were unaware of how the propane account worked. Unexpectedly, we ran out of propane in the middle of the day on a Tuesday (the gauge was still at 80%). Called Ferrellgas at 3:15pm. It was at that point that I learned we needed to first set up a new account as our leased tank was still in the former owner's name. Once a new account is established, they can then set up a time for someone to first come out and test the system (easy way for them to get more money out of their customers). After that is done, they can then schedule a separate appointment for someone to come out and deliver propane. When I asked how long the process would take, there were crickets – seriously, the people on the phone have no answers for timing. I pressed the woman on the phone asking if we were talking about days, weeks, or months, and she reluctantly told me that they could probably get us up and running by the end of the week. Note once again, it was 3:15 on a Tuesday - however, it was apparently too late in the day for them to schedule me for a system check. I don't even mean to have someone come out that same day. Literally, it was too late in the day to SCHEDULE an appointment. They would need to call me the next morning. Annoyed with the situation and already envisioning the next several days (our hot water and range run off propane) I set up the account and moved on. I waited for a call the next morning to “schedule an appointment” and finally around 10:45am I called to find out why I hadn't been called. I received a call back at 11:30 that someone would be out that afternoon, but the timing was unknown. By 12:30 a very nice gentleman showed up, tested the system, added four gallons of propane, showed me a few things, and was gone within 30 minutes. I then called to schedule delivery of the full tank. I was told they would request delivery immediately, but again, there were zero answers as to timing – could be hours, days, weeks, or months for all I know. But by the next morning, the truck was at our house and gave us a full tank. If, from the moment I called, the customer service person could put me at ease that they could have someone out the next day who would put in a few gallons of propane as part of the test and that would hold us over until the full tank delivery within another day or two, my perception of this company would be so much different. Instead, as a new customer, I am anything but thrilled to be using them. They get two stars instead of one because the people I interacted with were extremely nice - they just had zero answers.
• September 2017 by Erick Gunn
  Great place, ran by great people. They offer grille propane fills as well as commercial fills for business and forklifts. They also carry built in grilles and fireplaces. Have been using them for years and would recommend them to anyone.