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March 2023 by Brooke K.
worst tax office and people i have ever dealt with!!! do not go to this office!!! john is an idiot and is too old to be working there!!! he has no idea what he's doing and neither does anyone working there!! i wish i could give this awful place zero stars!!!! waste of time. do not bother!!!
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August 2022 by Susan Taylor
My husband dropped off our documents at H&R Block, Jupiter Square. After three months we have not had my taxes done. Moreover, our drop off location closed permanently without any notice as to where customers should go to retrieve them. Heather, our original advisor, went out on leave and passed them on to at least 2 other advisors including managers and no one had a clue as to where our docs were. After weeks of numerous calls and no replies, we spoke to yet another manager telling him to give back our original docs! They said we should download them from the website. We said “no” they still have not completed our taxes and wanted our original documents back. They said okay and to call them back in a week and they would have them.Exasperated, a week later, again with no response, we called Corporate’s Customer Service to find their new location, West Indian Town Road, Jupiter. When we called, we said we were coming to retrieve our original docs., no copies, the ORIGINALS. They said “fine.” When we got there, they gave us a folder. We asked, “are these our originals.” They said YES.” Well bet you can guess, they were copies. Absolutely unbelievable! They blatantly lied.A shame how a billion dollar company hires incompetent advisors who handle important personal financial documents. Finally they admitted that our originals were “probably in storage.” What?!?!? We demanded they get them or there would be other means of retrieval. This nightmare is still pending as we continue to wait for our original docs. PLEASE, BBW!
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May 2022 by mark rydman
There was no record of my previous filings from the past 6 years, despite my having done them all in the same location. Price was quoted at $80. The return was completed, then 'Oh, I forgot to add this. Your cost is now $135"
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April 2022 by Rose E-Johnson
We had an appointment with this gentleman Bis. We waited over 20 minutes although someone else told him that some clients were waiting for him. When he finally showed up, he went to the desk to serve a man who had walked up to the place literally 30 seconds before he came. I called for someone and told them what had happened, he went to tell Bis that we were the client who had been waiting for him. Bis did not come to talk to us directly and told his colleague to tell us to wait another 15 min. What in the world?We left and will never return to this office again.Maybe his behavior saved us some headaches because a lady came to get returns for her mother and her paperwork could not be located.Don’t waste your time, do your taxes somewhere else.
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April 2022 by Ryan Cone
Had a great experience with Daniel who prepared my taxes. He also was patient with me and explained things to me that did not understand about my taxes.
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April 2022 by Ricardo Guerra
Larry showed a lot of knowledge and made me feel very calm about tax
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April 2022 by Donna Robertson
Everything turned out great. Bis was so knowledgeable and quick.
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March 2022 by Elena Sycheva
This year was the fourth time I went to H&R Block to do my taxes, and it was the last time I use this location. I can rate my previous experience as satisfactory and meeting the expectations but this time I experienced a disrespectful and even rude attitude towards the client. When I brought it to the attention I was explained that it was because the office has a very high volume of returns to processAs far as my customer feedback, I suggest not focusing only on quantity but the quality of work, and to give each client attention they deserve; especially when it comes to the filing tax return which can be stressful for some people. On top of it, I was charged an extra fee, and I was promised and assured that it would be waived; however the fee has been never taken off.
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March 2022 by Zach Mckay
Terrible service. Made an appointment with them, they double booked, and told me my only option was to wait an hour. This is an easily avoidable mistake that they didn't see until the appointment time, and took no action to remedy the situation (even after I received multiple notifications reminding me of my appointment) other than telling me to wait. I will no longer be using any H&R location after this unprofessional service.
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March 2022 by David Stoller
Excellent service, friendly, cover all bases, very comfortable, same next year
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March 2022 by Anita DiFrancesco-Herguth
Mr. B was so easy to work with and work with us to get the best return.
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February 2022 by Levi Von Zamft
My insurance lady Martha has been an absolute doll and I literally travel over an hour and a half just so I can see her She explains everything so easily and clear to me and she always finds a way to save me money. I don't ever see myself changing to go to another place
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February 2022 by Sheena umbay
I go h&r block to get my taxes done correctly so that are no surprises from the IRS
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August 2021 by SilenceR
Martha is a professional with extensive experience and superb customer service. She answers all my tax related questions and always thrives to provide an excellent experience. She is very thorough and extremely detail oriented.
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July 2021 by Ann Quin
Very good service. Martha Dockery at the Jupiter, Fl location is very knowledgeable,
