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December 2018 by Brittney Tolle
Unacceptable. This company (who I have purchased from several times) offers no solution to defective products. The owner herself contacted me and specifically told me I could send back CRACKED $150 sandals and she would refund my money since she didn't have a replacement for me. I had to deal with a family emergency that halted me from sending them back right away and I messaged her regarding it and the shipping costs I was to accrue and all of a sudden she changed her agreement to there's nothing she can do for me. So, not only did they stiff me $150, but they now refuse to give me an actual QUALITY product I rightfully paid for. Her excuse also included something about a new owner not willing to honor the return after she already said she would take care of it. I feel taken advantage of, lied to and cheated. I don't do business with DISHONEST companies.
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October 2018 by Brittney C.
I've been purchasing her sandals for years now and every time I want to get a new pair I hesitate because the customer service is just appalling! She has sent me defective sandals in the past and she admitted she has had trouble with them but continues to make them. And every time she slacks on making the sandals. I was told they are made within 3 days and then shipped out. It took 2 weeks and I requested notification of the status of my order and she failed to do that AGAIN. Instead, ignored my emails and phone calls requesting a refund and responded a day later saying she shipped my order. Unprofessional and shady. Do yourselves a favor and don't spend good money on bad business! The whole ordeal seems very uncoordinated from the beginning. ALSO, when I received my order the receipt from my purchase had blood stains splattered all over the paper. DISGUSTING! UPDATE: The owner sells defective sandals! She has said to me she knows they have a problem with them and continues to sell anyways! This is fraud!
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July 2018 by Rene Segal Stern
I'm walking all over my office and bouncing on air! These are the most comfortable and gorgeous crystal sandals I've ever owned... I am ordering another pair in different color crystals now!! Highly recommend!
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June 2018 by Karen RG
Everything is amazing !!! Everything is amazing !!! The attention is excellent, I love this place
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April 2017 by Janice Meek
Number one, first class, high quality. everything expected when you shop at Lady Lanell's for sure. Great place for unexpected gifts. Service is No.1. Always delivers.
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March 2017 by Lynette Paschel
Gorgeous! You'll want one of everything!!!
