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February 2024 by Estefany Escobar
Ladies just size you look at you from ahead to toe like your a weird creature ! Very uncomfortable and how is that you can’t go in the fitting room with your baby on the stroller ? Very rude
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October 2023 by Guad T.
Service was terrible. Workers will speak about clients in Spanish and unless you fit the "aesthetic" Miami standard they will judge you. Did not have a great experience here.
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September 2023 by Nelson Ascunce
Got there right now at 8:20 and told me store was closed with customers still shopping and clearly 40 mins before close and employee being rude
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July 2023 by Vannesa
Got in there today at 8:40 and I was told the store was closed. Online it says 9pm and I drove 20 minutes to get here to find a specific item I loved. They let me in quickly to see if I find it. But honestly I didn’t feel welcomed and just felt pressured to leave as they were telling me it closed already.
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October 2022 by Rebeca F Percial
This store has nice clothes, which is why it was recommended. While shopping there my relative who is not from the states, purchased an overly-priced item. Once she cashed out (she paid in cash), she informed me and I was in shock at the price. We had not left the store and I asked the cashier (who only spoke Spanish) if they can refund the item. She called, (store lead Yudanni Rivas) who stated that there's a no-refund policy and showed me a sign. Understanding the situation, that we didn't even leave the store, the attention to Customer Service was extremely poor. She completely denied providing a refund because as she said "This is not her store." She even undermined me by saying to reach out to the mall, which has no relation to store policy. We really felt like we were judged by the color of our skin. The CUSTOMER SERVICE (poor service) at this store does not match the quality of the mall. Dadeland is a high-end mall and this store is like a flea market selling overly priced outfits. Mind you, there were items that were torn, dirty, and still on the rack at full price to sell. I really don't recommend coming to this location.
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October 2022 by Rebeca Percial
This store has nice clothes, which is why it was recommended. While shopping there my relative who is not from the states, purchased an overly-priced item. Once she cashed out (she paid in cash), she informed me and I was in shock at the price. We had not left the store and I asked the cashier (who only spoke Spanish) if they can refund the item. She called, (store lead Yudanni Rivas) who stated that there's a no-refund policy and showed me a sign. Understanding the situation, that we didn't even leave the store, the attention to Customer Service was extremely poor. She completely denied providing a refund because as she said "This is not her store." She even undermined me by saying to reach out to the mall, which has no relation to store policy. We really felt like we were judged by the color of our skin. The CUSTOMER SERVICE (poor service) at this store does not match the quality of the mall. Dadeland is a high-end mall and this store is like a flea market selling overly priced outfits. Mind you, there were items that were torn, dirty, and still on the rack at full price to sell. I really don't recommend coming to this location.
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August 2022 by Yefferson Luis
Horrible store. I bought a top for my girl and 10 minutes later we decided Is not what she wanted and they didn’t let us return it back For refund. We were super nice but the manager was horrible. DONT SHOP HERE
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May 2022 by Janelle Sales
Nice clothing but very pricy.
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November 2021 by Unique Blake
Nice shop with a good variety of outfits. Prices pretty reasonable too.
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October 2021 by Sandra Aviles
(Translated by Google) They do not accept returns nka they say nothing there is no manager to attend you there is no explanation they do not give you an explanation nor does the cashier tell you there is no return bad experience super bad ?????????????????? ?????? ????????????????(Original)No aceptan devolución nka dicen nada no hay un manager que te atienda no hay explicación no te dan explicación ni el cajero te dice no hay devolución mala experiencia súper mala ???????????????????????? ????????????????
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May 2021 by Mirelys Gonzalez
The closing time for the mall on Saturday says 9:30 pm. When we arrived at 8 pm to the store Steps they made us wait and told us that they closed whenever they wanted to do so. ?
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October 2020 by Lady Videaux
(Translated by Google) I love it.(Original)Me encanta.
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October 2020 by Michelle R.
Lots of things were on sale but the sizes were strange. Also, I did like all the sparkles and more ethnic choices. I bought a shirt on sale to give as a Christmas present. I washed to buy for moi but the sizes were small
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October 2020 by Genevieve F.
Lots of things were on sale but the sizes were strange. Also, I did like all the sparkles and more ethnic choices. I bought a shirt on sale to give as a Christmas present. I washed to buy for moi but the sizes were small
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September 2020 by Jael Sec
I love the clothes but the customer service not so much. Ladies seem bothered by shoppers and no greeting. Also the prices went way up!!The ladies at the Southland mall shop are happy to see you and eager to help! Shout out to their manager at Steps at Southland Mall for better service and prices! Stop there before Dadeland.
