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January 2024 by Seb V
Take all negative reviews for this place with the tiniest grain of salt. Most people come on the internet to complain anyway.Recently switched over from Android to iPhone, and these guys really smoothed over the process. Was already with AT&T so I just did a phone trade in for the credit and a payment plan and went my way.However, I had also gotten an Apple Watch Ultra 2 from Best Buy after that. Turns out setting up the cellular data is pretty complicated if you don't do it from the moment you set it up/unbox it. The day i decided to activate it (unlocked) there was a couple at the store who had given it to their son for Christmas so he probably set up his watch, skipping cellular data setup, leading to headache we were dealing with last night (similar to me, i bought watch , used it for a week without cellular data, and decided to activate it). Mike and another of his coworker's stayed well past store hours (left an hour after closing) helping 2 clients. Phone providers are as messed up as ISPs, you're bound to run into issues, by no specific reason, it just happens. It's not a clean cut system, but it's improved over the years, especially in the customer support aspect. If you give them time and patience, they'll solve your issue. Treat these people with respect. Really bothers me how people take out their discontent with how a company operates on a physical store location and their employees (judging by reviews and the way other folks who were there with me treated the workers).Will return if anything comes up, cool staff of people.
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November 2023 by William Suarez
Amazing service. Lourdes help me upgrade my older iPhone to the newest model. We had some issues on my account which she was able to solve instantly. I was in and out in no time
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September 2023 by Dana Moore
I had researched AT&T stores in the area and saw great reviews for the Key Biscayne location. I was assisted by Rolando in helping to get the refurbished phone I bought activated. He was awesome. While waiting for the transfer from my old samsung 7 to my samsung 21, he and Anthony talked with me while waiting for other customers to come in. Really good guys. I would go back there again, it is a great store!
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August 2023 by Friedrich Mountbatten
I have never experienced such a poor service. Arrogant and unfriendly ist the only focus to contracting. Customers problems are not a priority, arrogance has dominance.
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June 2023 by Abi Xa
Employees are very nice and helpful. The store manager helped me pick the best plan for me based on my budget. I was greeted and attended right upon entering the store without wasting any of my time. Over all, it was a great costumer service experience. 5 stars well deserved
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June 2023 by Pedro Caraballo
Great customer service!! I was able to open an account without any trouble, they helped me fix some things from my previous provider to be able to transition smoothly as well.
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June 2023 by Bryan Valdivia
I went to this store for an upgrade and I was helped by the nicest rep in the store Jennifer, she not only helped with my upgrade but also she checked my account and helped me safe 30 dollars, best AT&T ever would definitely recommend 10/10
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May 2023 by Alexis Laureano
Great service! Reliable, timely and effective transition from one service provider to AT&T. Thank you! for becoming my new carrier.
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May 2023 by Edgardo Lucas
Muy profesional, fantastico suport .. very satisfied with the Belinda job…
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May 2023 by Estefania Maldonado
Excellent service. Alba was very patient and helpful throughout the whole experience. I will definitely be going back to do business at this location where I will ask specifically for her. Thank you for your amazing attitude and hostility.
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May 2023 by Marcela Pabon
Rolando helped us today and he is amazing!! He is very professional and kind. I will definetely come back to at&t to open a new account anytime soon. Espectacular servicio y calidad!!!
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May 2023 by John Martin
I went to the AT&T store on Key Biscayne to purchase a new iPhone. Rolando helped me through this process. He was very knowledgeable, helpful, and efficient. And also very friendly.
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May 2023 by Maria Cristina Estrada
Belinda was very professional and solved my problem quickly and efficiently.
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April 2023 by Richard Browne
It was a pleasure working with Alba Rodriguez she is a kind person and knows how to take care of a customer. Her knowledge of the products and her ability to explain things was wonderful. I would recommend that you make sure to keep her as a valuable employee, her salesmanship is outstanding.
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April 2023 by Laura Machin
Love this store. They are the best.
