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December 2023 by Rafael J. Gonzalez J.
Excellent banking service, the best in Miami and its surroundings, Manager María and Senior Banker Jose Valdez and all the staff who work there make you feel at home. very thankful. ?%.
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November 2023 by Rossy Tejeda Cruz
Excellent!!! Attention, everyone is super friendly, I really recommend them, the best Bank in the United States, José Valdés is very attentive, he helps you with all your questions, super helpful and attention is 10!!! María Solórzano is also very attentive, I have no doubt in telling you that it is a branch where you will receive exceptional treatment!
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April 2023 by MAURICIO GOMEZ DE CORDOVA
Aome of the ATM machines don't work.
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October 2022 by Jeffrey Pro
I have been trying to open a checking account for a couple of months. They tell me I need to go to this office in Key Biscayne.I am a disabled vet and cannot contact anyone at this office. I have tried for weeks. Make appointment, again I am disabled. I tried to go into this bank back in June and was told I couldn't because I didn't have an account and needed an appointment, Told them because of my VA appointments and limited time in Key Biscayne their schedule did not permit that.Not only am I a combat disabled veteran but also a shareholder for 20 years.
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August 2022 by Ximena Romero
Long wait. Now there is only one teller and the service it’s slow.
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May 2022 by Theron Nix
My wife took off work early today to take my son to open a bank account - we were told that they do not take any appointments after 3:30pm. My son gets out of school at 3:30pm and my wife is a doctor, and the bankers told her to come back another day - they were too busy and unable to open an account. Are you kidding me????? What kind of customer service is this? We will never use Bank of America ever again - we've been using BOA for over 20 years. Going to take our business elsewhere.
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February 2022 by TScalibrate
What a difference!Real customer service.Armando attended to me as soon as I came through the door. Directed me to where I needed to be taken care of. It might not seem like much on paper, but it makes all the difference.The Bank of America in Downtown Miami was the opposite. I'll never go back there again but the Key Biscayne location is the one I'll keep going back to.Thanks Armando!
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January 2022 by Yisell Oro
Amazing service. Teller Giovan was extremely professional . Thank you.
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October 2020 by Maria Virginia Zambrano
Excellent! People there is very kind!
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July 2020 by Mark M.
Terrible! Their ATM would not dispense any cash, and this was on a Saturday morning! Talk about inconvenient.
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July 2020 by mary earl
been closed for almost 3 month not good
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June 2020 by George Milev
Not only the branch has been closed for weeks, allegedly due to Covid, while the Chase branch across the street is open, their ATM is out of cash. Did Covid prevent them as well to at least stock enough cash in the ATM so people can access their own money? Thanks for nothing BA
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February 2020 by Sebastian Bruno
Fast and Excellent service.
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December 2019 by Gabriel Valenzuela
Poor service !!! Very slow , they don’t have customer service plus the manager never is there ... 1 hour waiting just to ask a question.
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June 2019 by Victor Campano
Over an hour to get a temporary debit card?
