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January 2024 by Mike Kettel
Shafonda was extremely helpful, and went out of her way to help us find the many items we needed at the KLI home center in Key Largo.
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December 2023 by Mary Debish
Just left your store. No one there knows anything about plumbing! Seems that on weekends you have young help which is fine, but they don’t know much. Max is your best employee! At least 8 employees there and no one knows about plumbing!?! Really?
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November 2023 by Dave O.
I stopped in to look for a generic part for my charcoal grill, they sell grills here and have a limited supply of parts in stock so I thought they might have something I could retro-fit. After waking the aisles I figured I'd run into an employee at some point and I did, after having a short conversation he insisted they didn't have what I needed so I asked him if maybe we could figure out something to get me by but he insisted I would need to go online and find the correct part, being I am visiting from out of town and had steaks thawing even Amazon couldn't save the moment. Well today "Ace wasn't the place with the helpful hardware folks" unfortunately although it is a nice little hometown store. After being a little disappointed that I wasn't going to find a workable solution I moved on. Fast-forward 10 minutes and a short drive up the road to Publix - I walk in headed to aisle 3 where they sell charcoal, chips and chunks of wood for smokers and voi· là there it is. I guess this Ace is more geared for canned solutions which is fine if you need a box of screws, a PVC fitting or a plunger. Nothing bad here was just hoping for a little unsolicited customer service and a friendly hometown helping hand so this experience was just okay...
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October 2023 by Jube Herrera
This nice lady Shafonda works here and she is very nice, she helps a lot and anything you cant find in this store she's gonna be there for you and help you out??
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September 2023 by Stan Sliwowsky
Great help, great selection. If they don't have it they will find it.
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September 2023 by Anne-Marie W.
We just moved to the Keys Have visited twice in the last week (9/17,9/19) & both times Shafonda helped us find what we needed for home repairs Great professional service ! Thank you Shafonda! - Anne&Tim
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August 2023 by michael brooks
It is a great local hardware and building supply. They stock a lot of stuff for a small place.
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August 2023 by willieKim mcKenna
It has changed since Shell took over. Still a good store but not as good.
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July 2023 by Tim W.
Arrived for a trade show at ORC with one of the sponsor signs missing. A quick trip to the UPS Store to print a poster...but no way to mount it. They recommended KLI hardware to get some foamcore. Well one of the guys said that sounds like sign board and go ask Kureem. First Kureem said all that stock went back to the Coconut Grove store but he would look to see if there was any left. He walked me all over and just when about to give up he said he did have some luan and they would cut it to the size I needed if that would work. Yes! And... They had the spray glue to mount it. Problem solved! Thanks.
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June 2023 by Robert Sax
I am a bit of a weekend DYI guy. I like to figure out things and fix then I when I can. I have been to KLI a few times now carrying some part or piece of something, not knowing what it is even called half the time. “Do you have one of these?”, is the question I am often asking. Several times now I have asked a lady named Shafonda and each times she knew what it was and was super helpful. Once, when they did not have the item on the shelf, she special ordered it (a weird size light bulb) from another store and called me when it arrived. Really nice place. So far, they have had pretty much anything I have gone in looking for from lights to screening to fencing to screws to tools. Happy experiences. Thanks
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May 2023 by Kelsey Griffin
Richie was awesome. We were from out of town and in a bind looking for a solution to our broken PVC pipe. He helped us troubleshoot a solution and we were able to get it to work!! Awesome customer service.
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May 2023 by The Witness Israelite Discipleship
Extremely ATTENTIVE STAFF! Especially Shafonda, she is very helpful, Knowledgeable and Very understanding towpath your needs are as far as buying the products that you are looking for.
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April 2023 by Terry Marvin
Go to the guys in the back, they are awesome!
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April 2023 by Benjamin Barker
A bunch of employees walking around or standing in corners avoiding eye contact with customers. After walking around the store a few times looking for somebody willing to help I came across a tall old guy with his hands in is pockets and a scowl on his face and asked him if they had all thread. He spat yes and waited for the next question. Reluctantly, he led me way across the store into a back room and handed me a 6’ piece of all thread. I asked if that’s all they had he said yes as I spotted a 24” piece tucked in a corner. I asked again if that’s all they had and he said yes. After looking in more corners of the disorganized room for the 12” piece I needed I decided I’d had enough and made my way to the register. This place is so disorganized you can’t find anything and the people don’t seem willing to help. The people act like you are bothering them for being there. Maybe we are. Key largo would be a great place for someone to open up a decent hardware store. This is not an isolated incident. I’ve been coming here since forever and there’s always a sour taste in my mouth when I walk out.
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March 2023 by Gabriel M.
On the website it States Saturday closes at 5pm, so you head that way fight traffic etc etc, when you arrive at 410pm its closed and there is a piece of paper and written with a marker Saturday to 4pm... Why ??? Update the website save some people the aggravation.
