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August 2023 by Elliott Morgan
Terrible experience renting a car here. We had an online reservation and when we showed up the car wasn’t here. Nash was working the front desk and had the personality of the backside of a donkeyAnother person came in to drop a car and Nash was the region just below the tail of a horse to them as well.From what I could pick up on he was upset with the not having car’s situation but that’s still not a reason to be a gluteus maximus
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August 2023 by Felicia Guntur
Nash is truly stellar. Have used this Budget location several times and it's always an above and beyond experience from Nash. I am truly grateful for him!
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August 2023 by Mitchell Orshal
Service was good, car was old and had lots of dings. Over 75,000 miles on a rental car is nuts!
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June 2023 by Juan Carlos Lopez
Nash is extremely unhelpful, lazy and unprofessional. When we asked the representative at the counter to add a driver to our reservation, he said he did when he didnt. Then, when our car had an issue, he said to "take it up with corporate" instead of being helpful. Avoid at all costs.
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April 2023 by Penny Johansen
Great experience with Budget - got the discount on my Costco card.Costco car rental is the best - and Budget is always my first choice.Staff - on line and in person - were very courteous.
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April 2023 by Eric C
Super rude guy working in the budget in key largo! You would think the service would be good and the employees nice like most people and businesses in the keys but that wasn’t the case I was treated horribly !
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March 2023 by Michael Madonna
I had to switch my pick up location from Miami International airport to here at the the last minute. Nash, the manager, made good on a difficult situation. Instead of making me wait, Nash picked me up at my airbnb and took me to the rental car. great customer service, Thanks Sir !
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December 2022 by Bradford Gwinn
The operator was friendly, fair, and thorough. I appreciated all his efgorts to make sure the damage to the car from the privious renter did not fall falsely to me in any way. Thank you again sir for your business professionalism.
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November 2022 by William Maixner
Had a reservation and no car available when we got there. Not helpful attendant and left us in a pretty difficult situation without a car.
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November 2022 by A
Best rental car office around. Nash is a stand up guy and always takes care of us. We've been using Budget/Avis Key Largo for 6 plus years now, at least once a month, sometimes more and not one bad experience. Nash is the best!
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October 2022 by Jim s
No car available. I’m stuck trying to get a Lyft from key largo to Miami airport at 4am!!!
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September 2022 by Jorgina C.
Nash and Patty are the best! I've been renting cars all season and they always go there extra mile to help.
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September 2022 by Trent Rowland
The car was in good shape and I had no issues with the guy at the desk. The problem is that I am pretty sure the guys he uses for detailing stole something I left in the car. After dropping it off I called a few hours later and was informed nothing was turned in.
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August 2022 by Roka W.
Nash is a one man show and works his butt off. He is a super nice guy and will do his very best to take good care of you!
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July 2022 by J Judge
I wish there was a zero star option. Despite booking a month in advance and being allowed to check in online in advance, on our arrival at Budget in Key Largo there was no car for us. Totally uninterested lady who really didn’t care and said it happened all the time! Most annoyingly we had pre-paid and the lady on the counter couldn’t issue the refund saying we had to do it on the phone! Definitely won’t be using this company again.
