-
February 2024 by Jim Provenzano
Sure would have been nice to know that this place only helps people that live in Monroe County. I wasted 45 minutes waiting to get a replacement tag just to be told I need to go somewhere else.
-
January 2024 by Jaciel Rodriguez
Don’t waste your time. Even though our business services Monroe County, they won’t allow us to use the office for its convenience. They pick a choose who they want to service. The lady infront of me drove from Miami and they processed everything for her.
-
December 2023 by Alex Geneteau
This place sucks. You take a number to be served but they just call people randomly based on what you want to get done. I sat there for an hour and watched people who came in after me get served first. Second they do state approved things like licenses and tags but only for locals. The state needs to correct this. If you issue state licenses you have to issue them for anyone in the state of Florida. Not just the residents of the county. I know people are lazy but come on, only doing keys locals is a joke. The state needs to correct this instead of letting them do whatever they want to there.
-
October 2023 by Javier Pena
They only do Monroe county for driver's license. But concealed carry license is ok. They're very professional and fast
-
September 2023 by Jose Garcia
Worth the drive to avoid miami service and people
-
July 2023 by Joe Lombardo
Always a great experience, that says a lot for a tax collection agency.Great staff very helpful!
-
July 2023 by Karen Bottorff
Monroe County is ridiculous to try to do business with. Closed on the Monday before July 4th? Not a holiday!
-
June 2023 by miguel sant
Very nice good people fast service friendly staff
-
June 2023 by Stan Sliwowsky
Good service, 4 minute wait.
-
June 2023 by Ryan Townsend
30 min wait with no appointment. Anna Maria (I'm not sure as I could only see her email address on the back of the computer) was pleasant and very helpful. The number taking process was simple and organized.
-
June 2023 by Quiarra Bendkowski
The staff was amazing!!! Super pleasant and extremely willing to help. Answered all my questions WITHOUT attitude!!!!!! They deserve a raise for their stellar customer service!!!!!!
-
May 2023 by Jose Jimenez
Truly 5 star customer service from start to finish always very informative, detailed, and friendly service the level of professionalism is always appreciated. Thank you for all your help every time.
-
May 2023 by mirielis martinez de castro
They were very nice. Enjoyed my visit. I really like the new place
-
February 2023 by Paola Cabello
I came in first thing in the morning to get my license. The staff was not busy, and there were only about 3 other clients around. My picture is taken and I ask to see it to make sure it looks okay. I was told that I could only see it after it was printed. My picture was taken from a bad angle to the point that I looked overweight and it did not look like me. I asked to repay and retake it and the staff was gossiping amongst themselves. The supervisor then comes and asks me if I'm pregnant and if I eat, loud enough for the whole room to hear. She then continues and says it's okay to over-eat and that I can go. Never in my life had I had a stranger shame me like this for my weight. I'm 22 and under the average weight for girls my age, but that could have been detrimental to a young girl suffering from an eating disorder. I myself suffer with mental health and this situation was so unnecessarily stressful to me. This supervisor was needlessly rude, uncivilized, and unprofessional. And the staff only contributed to that. Very degrading. Very condescending. Very cruel. Worst experience. And all over a picture that I was going to re-pay for. Does not even take 2 minutes, and none of the staff were busy. This is probably why this is the only empty and available DMV office in a 50 mile radius. Definite need for retraining in Customer Service.
-
February 2023 by Michael Greenberg
Dont drive down from Miami if you are not a Monroe Resident. They only take out of county 1 hour walk-ins in the morning 8 - 9 I believe. They may Not be taking out of county walking at this point.
