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July 2024 by Kay F
Go during weekdays when capable people are working
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June 2024 by Nestor Diaz
The employee on 6/22/24 evening shift provided excellent customer service, went above and beyond. Thank you so much! ?
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June 2024 by Kim Sheridan
The best! So over the top helpful!
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June 2024 by Ozkan Koc
Donny was super helpful and knowledgeable! He addressed the problem and was very helpful to find the right part I need! It was a top notch service! I'm super happy!
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June 2024 by Steven Powell
The two gentlemen who are running the store on Friday 06/14/24 around 4pm. We’re extremely hopeful with my car battery. So the best customer service I’ve ever received.
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May 2024 by Judith Balmaceda
Loved my experience at Advance Auto Parts! Super friendly staff, everyone is so welcoming!
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May 2024 by Robert Zawadzki
I’ve had troubles in the past with this location, but the new manager Donnie is turning this location around. He’s very knowledgeable and friendly. If your ever having trouble finding a part Donnie is your guy
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April 2024 by M. Alexander Fields
Donny was the most helpful person I've come across on the island. He really helped me out with his mechanical expertise. If I need anything for my car I'm going to him. This place is awesome
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March 2024 by Craig Sharp
Let me repair my starter in the parking lot
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March 2024 by Steven Marks
Great store especially General Manager Donny Quiring who goes out of his way to get you whatever you need!
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March 2024 by Bronwyn Sawyer
I had an awful experience with amateurs at Advance Auto Parts in Key West. I went in to get a new battery. The young man who was initially helping me barely spoke and did not appear to be knowledgeable on the subject of batteries. The manager came over to assist and told me my "car takes the platinum battery." I had previously used the gold battery (purchased from an Advance Auto parts store in Texas and it did just fine). I asked if there were any other options because the platinum battery was quite a bit more expensive than my previous battery. The manager told me the platinum battery really was the best one for my vehicle and the gold would only be 20 dollars less. I agreed to purchase the platinum battery. After I paid I walked outside with the young salesman who was initially helping me. He attempted to remove my gold battery but was unsuccessful. This attempt last for more than 30 minutes before the manager finally came out to let me know they were getting a different set of tools. After the manager tried to remove the battery he told me I would need to take the vehicle to a mechanic and have the terminals replace and my battery changed. He recommended PitStop.
I called PitStop and made an appointment. Unfortunately this all fell on a holiday weekend so I had a dead vehicle in my driveway for three days before someone was able to come check it out. The PitStop mechanic removed my old battery in less than 2 minutes. He examined the terminals and told me they do not need to be replaced, rather they just needed to be cleaned. He installed the new battery for me and told me I should not have purchased the platinum battery because it will most likely not last any longer than the gold battery would have. Additionally, he told me there was probably more than a 20 dollar difference in the batteries. I had to pay 100 dollars for PitStop to come to my house (for a total of less than 10 minutes) to simply change my battery because the staff at Advance Auto Parts couldn't figure out how to do it.
I am disappointed the manager influenced me to purchase a more expensive battery that I did not necessarily need and caused me to spend an extra 100 dollars for someone else to complete the service the store should have provided me.
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March 2024 by Tamika Needham
What a beautiful experience here in the keywest. Donnie as the Assistant and Jay the Manager are awesome with quality customer service.
Above and beyond care!
I am satisfied to make this location my to go to store for auto care. Service was excellent!? ?
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February 2024 by Joe Schaefer
Went to pick up 1 qt of oil and waited in the store for 15 minutes with no one at the counter and 2 other customers waiting. 3 people at the wholesale desk never got up. Left the store
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February 2024 by calee thomas
Thanks You!Yaria Hernandez You are positive, wellspoken & an knowledgeable gentleman. Finding what I needed was a breeze. Hope you get a raise soon .
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February 2024 by Kelsey Sheridan
AMAZING. Helped us out big time with replacing our battery. These guys are crazy fast too!
