-
March 2024 by Ashley W.
Spend your money elsewhere. The staff here are rude and not at all helpful. I like Birks but can get them on-line without the bad attitude.
-
October 2023 by Emily M.
We stopped in rather late in the day. I've been wanting a pair of Birkenstocks as I've heard they have great arch support and my podiatrist told me to use orthotics years ago, but sometimes I want something to slide on! Leon & his coworker were. Great help! They have knowledge of the producers that was invaluable. They helped narrow down the huge collection to the styles that should meet my needs and then I could focus on comfort and style. I intend to wear mine with compression socks but I'm happy there's a policy to sanitize your feet before trying on sandals. I think the staff handles the process smoothly.
-
June 2023 by Laura Atton
Hunter was super helpful and very kind. Great service and selection.
-
May 2023 by Nadia A.
The employees were very helpful and made several sales during our visit at this store, all three of us in our group bought new Birkenstocks. Store was clean and organized. Employees were very nice and quick to grab all shoes we needed to try on!
-
May 2023 by Jennifer B.
I was in here on 4/23/23. Sales guy looked like a drugged out surfer who'd been rode hard and hung up wet. Was very rude. When he didn't have the size I needed in the color I wanted I asked a question, and he responded "I tried to tell you that". After that remark I told him I would just look online. He rolled his eyes at me and said "I am NOT a fan of online shopping". Not tolerating that attitude. I don't know if this guy is the owner or what, but I will never step foot in that place again. Guy needs an a**-kicking and an attitude adjustment.
-
May 2023 by Nancy Zordan
I sent this message to cooperate. They suggested I send it directly to you.“ Someone should reach out to your Key West Store. The gentleman working Thursday afternoon, around 3:00, on April 6 didn’t put his phone down long enough to show me any type of help. I was really ready for some new shoes. I was looking at high end, clogs. He barely lifted his eyes from his phone. Why bother with a store front? Save your Key West rent. If sales are struggling there, start by looking at your salesperson.”
-
April 2023 by Ben M.
This place is terrible. The guy at the front is strung out on drugs and passed out at the front desk. He can't even stand up. Creeps customers out. Do not give these people business absolute joke of a store.
-
March 2023 by Kristina Millis
Incredibly rude. I intended to buy a few pairs of shoes and immediately left after the salesman berated me. Take your money elsewhere.
-
March 2023 by Brenda Baranek
RUDE! This is my first bad review I've ever written. I entered the store was looking at a pair of sandals and I put them down to try them on and started to put my foot in the sandal when I heard a young man yelling no no no I looked up and saw the man walking towards me and realized he was talking to me. This male employee told me to wipe my feet and handed me a wipe then he turned around to walk off and said "Women never listen" then proceeded to tell me if you can't follow my rules you can hit the road. They should have a sign or politely say please wipe your feet first.I'm 61yrs old and have never been treated this way anywhere! Never again!
-
March 2023 by Brenda B.
The employees here ignore you and when they're not ignoring you they're rude and insulting. I see so many bad reviews for this store it's unbelievably ridiculous how much money this place has lost due to the rude treatment of customers!
-
February 2023 by Cassondra Russell
I have bought 4 pairs of Birkenstocks from here. I am a woman that has large feet and the owner of this shop accommodates to us woman that are tired of buying unisex shoes. My last visit I purchased a pair of Birkenstocks for my husband on deployment and they sales man gave me an extended return policy, fortunately they fit perfectly. I cannot recommend this shop and the staff more. I'll be back to purchase more styles in the future.
-
February 2023 by Robert Roman
The staff seem very disconnected and slightly rude. They had a policy of wiping your feet which was OK but the way they relayed the information was a little harsh. We ended up buying $450 worth of Birkenstock items. I had trouble with one of the pair that I bought in terms of comfort And was told that there was nothing they could do. I think they need to work on their manners as it relates to customers.
-
August 2022 by Brett Baize
Eric was amazing help choosing the right Birkenstocks. He was quick to admit he and has autism but that made no difference in his service. There’s a reason you wipe you foot with alcohol to clean the oils off before putting in into a very expensive sandal that absorbs oil. The amount of comments I read about this being a problem were ridiculous. I would highly recommend coming to get you next Birkenstocks, they have the largest selection you’ll ever find. And they do service and repairs! Will be back again! Thanks for your service
-
August 2022 by Leslie M
Before even being grated I was attacked by a sales guy saying I had to spray my foot with alcohol and wipe it with a paper towel before trying on sandals. Also said it's common practice. No, it's not. What are they afraid of? That feet will transfer covid?
-
July 2022 by Nicole Ferrare
Went to key west for the first time and stopped in to the Birkenstock store and all employees seemed to be on some kind of drugs, pacing back and forth, eyes wide, jaws moving side to side, sweating, really an uneasy experience would never go there again, those people are scary looking
