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September 2023 by Maureen Ames
I reserved the unit online & checked in with Tommy. He was very, very nice and helpful. The facility is clean & convenient & I’m extremely happy so far! Many thanks to Tommy!
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September 2023 by Erin Sturm
Very good experience working with Midgard self storage. The gentleman was very helpful and friendly. Moving everything into storage was simple. Very clean facility that I would highly recommend.
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August 2023 by Kai Mcfarrin
This place is a joke. Rude and unprofessional don’t go there they will rip you off still trying to get my money back from canceled storage cause it was to small. It has been 2 weeks. Have not received my money
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August 2023 by Christine Green
Easy to rent storage and U-Haul, employees are very helpful and simple to return the U-Haul
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August 2023 by Jane M.
Edited after a 2 months of experience. When I signed up with this storage company end of May, storage was for free for one month. I requested a monthly debit order and that never happened from the company until I received messages from them regarding amount overdue on my account, even after I requested a debit order again which happened end of August I was over charged. Long story short. I was charged a total of $485.64. The rate is supposed to be $91.59 a month total of 183.18 at this point. When I requested the storage company for an invoice explaining the charges he was unprofessional and was shouting at me pretty much verbally abusive. This was on the 04th of august. Thereafter I proceeded to sent an email and text of notification of terminating contract and never got a respond on email or text. STAY AWAY from this company. I will never use Midgard storage facilities ever. At this point I'll give zero stars if I could.
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July 2023 by Brad B.
Called to set an appointment and was routed to a foreign call center, not the Key West location and the agent could not tell me anything about the actual location on Roosevelt. So I dropped by and spoke with Terry. Perfectly nice guy, showed me around and quoted me a price and gave me a card with a local number. The very next morning, I called to lease a space. It seems that even the local number on the business card routes to the foreign call center and those guys were basically useless.So I drove to their office to lease the space, only to find out that it had been leased. No problem. So they showed me another smaller unit, which would do, but it was over $100 more per month! For a SMALLER unit. I asked, how can it be more money for a smaller unit and if so, how could it be THAT much more? ANSWER I WAS GIVEN THAT "IT'S THE LAW OF SUPPLY AND DEMAND, OUR PRICES CHANGE EVERY DAY..."So, from the telephone call experience, to the conflicting experience in person, Definitely did not leave me with any confidence that these guys operate within the realm of common sense business practices and I certainly would not want my belongings in their care.
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July 2023 by Vanessa S.
I have had storage units at this place for around three years and before it was bought out by Midgard Self Storage, it was a great place with friendly staff. When Midgard bought it out all they have done is raise the price on their units and the people there are rude. I went from paying $189.00 a month to $335.00. I would absolutely not recommend this place. Look elsewhere and save yourself a lot of money.
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June 2023 by Sheri Ann
Thanks to the team here. You really came through. The Midgard guys have gone above and beyond to help me out when I needed it. Tim and his folks are the best. Highly recommend!!! Reasonable rate, great service. I am so thankful for them.
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June 2023 by yarelis ramirez
I rented a sortorage unit online with an offer of the first month free. Storage is nice and comfortable, but they gave me an offer of the first month free and the next day, they were charging me. ? Very upseting because the scam and lied to clients.
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June 2023 by jack wolf
Friendly staff and easy process to rent a space for my rv to park
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May 2023 by Simona
The office people was so nice and helpful and everything was easy and safe
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May 2023 by Sarah Skotnicki
Very bright and clean. Although I do remember sweeping or swiffering the floor of your storage unit before you fill it up.Friendly, helpful staff .
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April 2023 by Christina H.
Tim, the manager, is amazing! I had a very specific issue and even after calling corporate (who hung up on me) solved the issue and saved me a lot of money !! I've been a customer for years and it's nice to know that people like Tim, still have amazing customer service!
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April 2023 by Michelle Moseley
Midgard Self Storage in KWFL.... is amazing ? ? ? ❤️ YES!!!!!! I WOULD TOTAL RECOMMEND THEIR SERVICES!!!!!!! HANDS DOWN, AWESOMSAUCEY!!!!!! EASY, CONVENIENT, HELPFUL & AFFORDABLE!!!! THEY EVEN HAVE EVERYTHING U NEED!!!! ?%A+ SUNNY REGARDS &
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April 2023 by Amy Jackson
Easy access. Helpful staff. Quick online reservation.