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February 2023 by Robert S.
This is a large CVS located in the middle of the tourist area in Key West, at the intersection of Duval and Front St. Since it's in a tourist area, the store itself is geared more towards souvenirs, beach items, basic convenience store stuff and such.The one thing is that the prices for many of those items are much more competitive than some of the souvenir or convenience stores in the area.Most of the people that go in here are on foot since this is a walkable area...there's some parking options but be ready to pay some good $$$ for it.
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February 2023 by Stanley A.
Had to stop by several times during our vacation trip. They must go thru a lot of cashiers, the first one handed me my bills in a crumpled ball, the second visit the cashier did not know how to scan my CVS card and the last visit there the cashier gave me too much cash back. Tried several times to explain he gave me too much and he did not understand.
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November 2022 by Bethany Kreps
I came to key west on vacation. I am 4 months pregnant you can clearly tell I am pregnant. I went in and asked if there was a bathroom. I was turned away and told to go down the street. I wasn’t even given a chance to ask if I was going to buy something. I am highly disappointed in this establishment. As I am a frequent customer of CVS in my hometown. I have never been told to go some where else. I thought this was a family establishment. My whole family gets what they need from CVS.
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November 2022 by Patrick A.
Great location and prices are better than souvenir shops. The staff is generally pleasant, but the cashier Lebrun on 11/27/22 was extremely unfriendly.
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October 2020 by Ashley A.
I went in to buy a few things and asked to use the bathroom. The women working said that it was "out of service". I could clearly see two bathrooms and I explained that it was an emergency, I really needed to go and asked if I could use the other one. She refused to let me and said it was only for the employees. I'm so tried of these lazy Business that would rather refuse Service versus instituting safety protocols to ensure everyone using facilities can be safely protected during Covid. So congratulations you've lost a sale and a customer for life! I happy purchased my items a cross the street after being happy shown where the restroom was located.
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September 2020 by Marcia V.
Would like to report to any customer looking to visit Duval St businesses that they are running a tow scam. I would not recommend using any public parking especially behind businesses. The employees are in on a pay for information with the only towing company on the island ARNOLD's TOWING. Witnessed this first hand and ironically it's common knowledge to the locals as well. Since COVID they have kicked up all efforts to take advantage of any visiting tourists with vehicles. Be mindful of this all over Key West including beaches. It made me rethink sharing my revenue with city ever again.
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August 2020 by Cari B.
There is no signage stating that alcohol isn't served. I waited in line for 15 minutes for the cashier to mumble to me that they aren't selling alcohol after 12. Thanks for nothing.
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November 2019 by H. Elwood G.
A breath of fresh air! Without CVS we would have gotten suckered by high prices at the shops in the area. I was able to get a small waterproof case to store my credit cards and money for $4 when we went on a kayaking trip. You can get a cheap hat here. You can get sunblock here. You can get a souvenir here, and not pay some crazy price. We bought snacks for our hotel room, supplies for our kayaking and beach adventures, and just the basic necessities you need in a place without having to deal with the huge markup you see all over the island on everything. Definitely useful! I don't know why such a low rating, but maybe that's the national one. Convenient to Hyatt Centric and right in Old Key West.
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June 2019 by Alexis G.
There manager was very rude , no costumer service refused to serve me because to "many people" and I asked for change. Even refused to help me
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April 2019 by Bruce D.
This gargantuan out-of-character-with-the-neighborhood is a monstrosity. Some other big chains have at least tried not to ruin the ambience of a neighborhood with a big antiseptic eyesore like this
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March 2019 by Jon Wilcox
Awesome store lots of nice souvenirs
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January 2019 by Randall G.
I don't give a rats @ss what this place is rated. EVERY TIME we are in Key West we end up in this joint for smokes, beers, snack, you name it. Sure service sucks. So what ? I'm not here for an experience ... I'm here to get my needed item and go PARTY ! It's a CHAIN drug store. Prices are REAL, REASONABLE and then I can afford to spend money on dinner, drinks, souvenirs and VACATION. Also, staff at our resorts use this place to pick up requested items and never charge a markup, hence well tipped. I don't like CVS, however in Key West it's a bargain and a great location on Duval.
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October 2018 by Ariel W.
This is not like any other CVS I have ever been to. For starters there is no pharmacy so don't come here expecting to get your prescription filled. They basically sell sundry items tourists would need. There is no Key West charm to the building. It looks like it was designed to withstand a category 5 hurricane which I am sure it was. The only nods to Key west are some graphics on the outside of the building. You also have to climb steep stairs to get to the store which is not great for customers with disabilities but probably prevents storm flooding. There is no parking lot like every other CVS I have ever been to. They sold their parking lot to a guy that collects cash for people who want to catch the sunset festival across the street at Mallory Square. That explains how I came to be here. The closest parking was $30 so I ended up here because parking was $10 less. I had to go to CVS to buy some mints and get cash for the parking guy. I needed to use the restroom but surprisingly both restrooms were out of order which was very aggravating. Prices are higher than the CVS by me due to Key West being at the end of the world. This store is okay for a quick stop but anyone needing a legitimate pharmacy store will need to look elsewhere.
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May 2018 by Ben B.
Cashiers are lazy as f*** and make you go to the self check out instead of actually ringing you up.
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May 2018 by Andy V.
Being that this CVS is located in essentially the heart of the tourist area, I should expect the following: 1. Tourists holding up the lines. 2. Bad customer service. And that's exactly what I got. In addition, you have one register open no matter what time of day, making you wait in line for whoever knows how long. The plus side, if any, is that it's open 24 hours so you can suffer the same agony that I did any time of day.