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October 2023 by Fiona Molloy Lepperd
Always professional and helpful. Very easy to park, ship and leave!
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August 2023 by Aaron Mills
Great service, staff is awesome ? !!
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July 2023 by Avery Blackburn
The lady at the counter is very rude and clearly does not want to help. I spoke with customer service about a package that was delayed and I did not want to wait for my package to also be delayed another two days due to it being a weekend. Customer service assured that my package was still in the facility so I could go grab it myself. Once I got to the facility, the lady at the counter told me that I could not pick up my package because it was already out for delivery and would be at my house by the end of the night. Turns out she lied and it was never even scanned. I told her that is does not show that it is out for delivery on my tracking and she told me the app does not always update. Well it’s the next morning, I do not have my package. I spoke with customer service again and they told me that it was NEVER scanned. Just like I had told the women who seemed to lie just to not deal with me.My package was there the whole time and I could’ve picked it up then, but she didn’t want to do her job and said whatever she could to not work.Now after being delayed, I have to wait another two days because that women cannot do her job or deal with customers. I’m usually not one to complain and very conscious about being polite with workers. But it is upsetting when poor hearted people take advantage of that. Especially after I’ve already paid for a service.
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July 2023 by Stephen Pratt
Nice Lady was very helpful and fast. Easy to find easy in easy exit
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July 2023 by Kim Wright - Ledbetter
Always gets my package there when I need it.
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June 2023 by Frederick Landini
Whoever the lady working at the counter there is she’s bitter and rude. Just go to UPS.
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May 2023 by Bakha Gpv
Lady at the counter is rude, she either needs more training or change job.
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May 2023 by Fredrick Arnstein
We spend every April in the lower keys. We always have to much to bring down and bring back, so we send a box of stuff each time. In the past I've used the UPS store, and although the people there were helpful, the place has always been a zoo.Was I ever delighted with Fedex here. The woman working behind the counter was completely pleasant and professional. The process was super fast and easy, even though it involved repacking my entire box (I needed a larger one than I had) and sealing it up. Their system worked perfectly. I will always go to Fedex down here.I see that there are many negative reviews. Seems like they are largely complaining not about the service at the KW airport, but the drivers and other aspects of the Fedex system. All I can say is that my experience with Fedex here in KW has been completely positive. :)
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December 2022 by Rachel Sullivan
I went to this location as advised to process a return because I do not own a printer. The rude European lady at the counter directed me down to Office Max to pay to print out a shipping label even though there was a printer/scanner within eyesight of the 'customer service' counter. Sucks this is our only option on the island.
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November 2022 by papa Joe
It seems like everybody takes lunch at the same time
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August 2022 by Murph segi
Driver is delaying my overnight package twice because they said i wasnt there to get my package that doesnt require a signature.I used fedex overnight. Guy on the phone said my area was unsafe, well fedex i will ask you when you come to oceanwalk apartments what is your problem.
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July 2022 by Tad Humphreys
I had one of those days I don't have but about every three years. Everything that could have possibly gone wrong, did. My flight to Tampa was cancelled for a special Father's Day weekend to go red snapper fishing with my son's. I had to overnight a boat part to them that I was going to hand carry. When I went into FedEx I was really a mess. The lady at the counter could not have been any nicer, efficient and helpful. Wish I could give her more than 5 stars.
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July 2022 by Grace Vazquez
The only location in Key West, Fl that Delivers international is the Southroosevelt location at the airport and they are not open on Saturday. Most of the People that live here on the Island are Internationally people and most of us do work on Weekdays
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May 2022 by Tom Ahrensfeld
Delivery driver for the Patterson Ave and 1,2 3rd Street is possibly the rudest most arrogant man I have ever dealt with. Turn your music down and grow a personality, Fed Ex must be hard up for drivers.Of corse calling the local office is impossible.
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April 2022 by Lyme Too
They are fantastic at this location. I send packages all the time and they are always courteous and helpful. The holidays were particularly busy and I had to ship 40 to 50 packages at a time and they always took the packages with a smile. When I apologized for so many at once, they said please don't apologize, you are supporting our business, thank you very much for that! Truly amazing!