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December 2023 by Neil R.
My new Nissan Altima had a massive electrical malfunction while vacationing in Key West. We managed to limp into this Nissan dealer and they were outstanding. Remember we had no other way to get home Ft. Lauderdale and this was few days from Christmas. It turned out that the software was defective. But Gary, the service advisor, graciousness, concern and competence.
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September 2023 by Athena K.
I'm just not impressed with the service department. It shouldn't take more than a month to make an appointment, particularly when the reason you're making an appointment is that your car isn't running. It also took multiple phone calls to get a reason person to schedule the appointment. They weren't rude, just unsympathetic and unaccommodating.
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September 2023 by Neil M.
2 weeks of repeated calls to the service department and nobody answers the phone. Left voicemails and nobody has called me back. Wow!! Ill take my vehicle to the mainland - it's less of an inconvenience than this.
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August 2023 by Exx W.
Holy crap.I knew Key West businesses were dirty.I knew some people didn't have happy experiences.What made me buy a car from my "hometown dealership"?Your guess is as good as mine.Bottom line: I literally had the owner tell me that they have no obligation to the buyer [sucker, my word] after you sign on the dotted line.Even if the car is Certified. Even if they provide you with a "warranty".They take your money, then treat you like crap if you have the audacity to even ask questions.So here I sit with a car I paid way too much for, in a town where I can't even have the car serviced because the people who would service it are dirty, greedy, and hateful as the day is long.They refused to fix my car! They refused any remedy and ghost me when I have just tried to get answers.I have contacted Cadillac but they seem uninterested too. Buy here if you want to pay at least twice as much as your luxury junker is worth, and get ready to spend a lot of time living with the "quirks" like transmissions that randomly stutter and features that fail. And of course, "no remedy".
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June 2023 by Kris F.
The service department is just awful. Gabby is the only part of the service department of value. Don't rely on the service department unless, A) you have nothing to do but to call and sit on hold for hours or B) you are a Bubba with an 'un'. I have spent the past 4 weeks repeatedly calling, being on hold for the service department, sitting on hold for 30-60 minutes (desperate!!), and speaking to no one. Every single time I've gone in there for the past few years, the service department is completely empty. The lady who schedules is rude. I've even witnessed her answer calls and place people on hold because she's playing on her phone or filing her nails. Most recently I even called the supervisor for the service department, basically begging for an appointment... it's been 2 weeks and no one has called back. I have no idea what's going on over there but you're better off finding and using a magic wand to fix your vehicle over taking it there because you're certainly more likely to find a magic wand than have someone answer the phone.
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April 2023 by LeAnne Stewart
The worst experience ever!!Took me 3 calls and 4 different people to schedule an appointment.I was looking at trading a truck in; however would never buy anything from these people!!!!
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November 2022 by Lesa M.
I can't speak for the sales department, but the service department is the reason I decided to sell my older but otherwise serviceable Cadillac CTS. They are the only repair game in town for the brands they sell, and as of fall 2022 there is currently a three month wait for service (it was similar last year). They don't bother to return phone calls, don't read the service notes you enter when you make an appointment, and "forget" to do things that were agreed to. The delayed appointment situation is bad enough for the routine stuff that can be put off, but if something catastrophic were to happen I realized I could find myself without a car for months. As my car ages the threat of that happening would only get worse. Key West is an isolated market, so think twice before moving here with any car you are expecting Niles to service.
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December 2021 by Thomas R.
Was looking to upgrade from my Chevy Equinox and stopped by to check out inventory on 12/9. Wasn't looking very good when I was approached by Levi, a salesman. Levi was very honest about low inventory on new cars and suggested we look at the used cars. Levi was able to find me my new ride and work a good deal on a 2019 Traverse. I couldn't be happier with my new ride. I highly recommend seeing Levi at Niles Chevy for your car needs. Thanks Levi
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October 2021 by Jaime M.
Edward quickly took care of my equinox transmission reprogramming despite service being short staffed. That Xtra effort from a service dept. goes a long way in customer satisfaction & future purchases.
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October 2021 by Mark W.
3 weeks wait for the service department. Will send you to a local shop. Don't waste your time.
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September 2021 by Victoria M.
Run, go somewhere else and if you already went, pay the diagnostic fee and leave. Ask for the part they are replacing, they have to give it to you. I asked for my part and suddenly it did not need replacement. Check their work and look for damages! I did not and got a scratched, cracked, broken, messed up car back (check the interior) They had to fix a vital component and said that I also need a new sway bar, like $800. No money for that but they fixed the major issue. I go to another shop for sway bar and turns out I have a bent sway bar link $90. Run!
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December 2020 by Justin O.
Biggest morons you'll ever find in one location. None of them know how to work a phone or use voicemail. If this company was on the mainland, they would have closed years ago due to mismanagement and not understanding how vehicles work. Every employee has the "Key's Disease"; put as little effort as possible into doing their simple jobs. Great place to go if you love dealing with idiots and drama. You'll be much happier doing business with a reliable, reputable company on the mainland. You won't have to deal with these useless wastes of life.
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July 2020 by Erin S.
Great sales department! Very friendly, professional and efficient. We did not feel pressured and felt we got the best deal possible. Any concerns we had were addressed which extended past the sale. Logan and Steve were the best! Thank you
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May 2020 by Tony A.
By the far the worst customer service I've ever received, from any company, ever. They held my truck for a week, which was reasonable, since they had to order parts from out of town. After a week of not having my truck, I come to pick it up and it still needs the oil changed and the fuel filter replaced, which they "had no idea". It's a 2018 truck, you can't turn the thing on without all the bells and whistles yelling at you. On top of that there were grease marks and dirt on everything they touched. How do you give back a vehicle that still needs basic maintenance, when it was there for maintenance to begin with!?? When I go to pick it up, they literally don't say a word to me, hang the keys out of a window and close the window when I grab the keys. Absolutely embarrassing. Next time I'm using the trusted mechanics at Keys Customs or taking it to Miami.
