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October 2023 by Jeffrey Eisenberg
Beware, Beware, Beware. I bought 2 king mattresses in October 2023 at the Key West store, I had company coming in, in 2 days and needed the beds. It was around 4:00 and I told the manager/salesman I'd measure and be back the next day, he said he only had 2 kings in stock and they could very easily be gone so he urged me to buy on the spot. I was concerned so I bought them and paid for them and told him I'd pick them up in the morning and he said no problem. The next day at 9:00 a.m he called to tell me he left at 5:00 and put them aside but no sold tag on them and the other salesman sold one and they took it with them. He couldn't get another till Friday and I needed them for Wednesday. He kept apologizing, which did me no good, I kept saying, "so what should I do, have them sleep on the floor for 2 nights". He then called back and said he'd deliver a queen and then swap out on Friday. But I was done by then and went to their competition on Flagler Ave. got a great deal and great service and had my beds Wednesday but with a ton of unneeded stress! Unfortunately I would not recommend mattress firm under any circumstances
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September 2023 by Jessica Insco
This was a very easy and enjoyable experience buying the bed I love . Thank you mike I and Chris F. for all ur help and dealing with all my questions . I will be back in the future .
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September 2023 by Juan Espinosa
Mike was awesome! He was super attentive and knew how to guide us to find the perfect mattress for us
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August 2023 by Judy Collins
Was most impressed with sales and service from Matress Firm Key West. A new building with lots of inventory and Chris, our salesman was very helpful, not pushy, and found us justwhat we were looking for at a good deal.Delivery was extremely prompt, and Ernesto and Marco, the men who delivered, were careful, on time, and very polite.This was an overall extremely pleasant experience!
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August 2023 by Terminal Stare
I want to thank Mike, at Mattress Firm in Key West for being so easy to get along with. He quickly whittled down our choices until we arrived at the one we purchased. I believe in buying locally and Mike made our experience a pleasure. Thank you Mike and also to Christopher for following up to help us with delivery. Sincerely, Michelle and Al Neumann
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August 2023 by Arai K
Chris was helpful and professional. Excellent service. He helped me to find best mattress for my budget. Thank you Chris!
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July 2023 by Access Direct Mail Inc Immediate Access DM
We had stopped into the Key West location a couple of weeks ago and our Sales Professional Mike worked with us as we were beginning to look for a new mattress. We can back a week later looking for the right mattress and base and Mikes knowledge of the Mattresses and what we were looking for worked perfectly. Mike is very pleasant and one of the best Sales Professionals we have worked with and we are looking forward to our new mattress coming on Monday.
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July 2023 by Batch Thirteen
I had the whole place to myself, and Chris let me lie on every mattress, and showed me one bed with vents on it for keeping my misbehaving kids inside. He had excellent lunch recommendations, too. We ended up buying two mattresses, and our status as ex-felons did not seem to impact our credit worthiness when we decided to finance. Chris also helped us out by holding our purchases for us while we secured our new abode. That was very cool.
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July 2023 by Ashley B
Chris was amazing! our experience was fast and efficient. No muss no fuss! Got EXACTLY what we wanted for a great price. Can’t recommend the purple mattress enough!
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June 2023 by Brian Groll
Michael was super helpful, patient and never pushy. He made the whole evolution easy from start to finish.
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June 2023 by Alan Truman
Christopher's customer service was EXCELLENT. Our shopping experience was a pleasure. Would refer him and Mattress Firm over and over again.
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June 2023 by Matt Keuseman
Chris was very polite, was very knowledgeable, overall a great shopping experience. Chris walked an elderly woman to the door and opened it for her after he was done speaking with her before he helped us, my wife and I thought it was very nice of him to do so.
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April 2023 by Mary Martin
The best part of the sales experience was being left alone after I was going back-and-forth between two mattresses to figure out in my own mind which one I wanted. It helps to bring a second person so they can strike up a conversation and you can walk away to make that decision.
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April 2023 by John Rezai
Best experience I’ve ever had with a mattress company called Chris one of the managers on the way down to Key West and he couldn’t have been more accommodating, hooked my son up with the perfect mattress, set up delivery and pillows to go along with it. That guy is awesome. Highly recommend this company to anybody looking for mattress down here on the island -ask for Chris.
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April 2023 by Donny Quiring
I first want to start off by saying that Chris is absolutely a knowledgeable and great Rep for Mattress Firm. I'm a side sleeping bigger (taller) guy and this kid was on point. He identified two mattresses for me and I chose the sterns and foster 16"plush. Absolutely Outstanding customer service along with a vast knowledge of his product. See you in 20 years.
