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October 2023 by JJ Zonnelaub
Horrible move in experience. Information was unclear on location, no attendant or map on where the unit is located. No lock code was sent and when provided didn’t work. It took over an hour just to access, that process shouldn’t be that hard
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September 2023 by Kassy B
Someone isn’t management needs to return my calls & emails. You set me up with the wrong size unit & wont either give me the right size unit which is available or return my $$$!!! Horrible customer service. Help me!!
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August 2023 by Google user
Edited after a 2 months of experience. When I signed up with this storage company end of May, storage was for free for one month. I requested a monthly debit order and that never happened from the company until I received messages from them regarding amount overdue on my account, even after I requested a debit order again which happened end of August I was over charged. Long story short. I was charged a total of $485.64. The rate is supposed to be $91.59 a month total of 183.18 at this point. When I requested the storage company for an invoice explaining the charges he was unprofessional and was shouting at me pretty much verbally abusive. This was on the 04th of august. Thereafter I proceeded to sent an email and text of notification of terminating contract and never got a respond on email or text. STAY AWAY from this company. I will never use Midgard storage facilities ever. At this point I’ll give zero stars if I could . ——————————————————————-I have booked storage with Midgard via phone call and the booking process was smooth. Going to storage facility was a nightmare, couldn’t access the storage even after making 4 calls to the company and speaking to different people, only to find out that the storage facility address on contract was the wrong address. Eventually Tim from Midgard text and gave correct address and instructions. Which is the only reason why I give 4 star. But because of this address misinformation, I still can’t access my storage on MyStorPal. The tech at Midgard needs saving, no one seem to know how fix this issue.
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June 2023 by Jane Yoga
I have booked storage with Midgard via phone call and the booking process was smooth. Going to storage facility was a nightmare, couldn’t access the storage even after making 4 calls to the company and speaking to different people, only to find out that the storage facility address on contract was the wrong address.Eventually Tim from Midgard text and gave correct address and instructions. Which is the only reason why I give 4 star. But because of this address misinformation, I still can’t access my storage on MyStorPal. The tech at Midgard needs saving, no one seem to know how fix this issue.
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March 2022 by james mejia
Look no further, this is the most reasonably priced storage on the island. Jeri the manager, professional, courteous and one of the nicest people you'll meet in Key West.
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February 2020 by Phillip Prillman
We've had a storage space here for nearly a year. Easy to get in and out with generous entry hours. Always clean, and staff is very nice. Rates are much more reasonable than we expected! If you're looking for a storage space they have many different sizes to meet your needs. Highly recommend this location.
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December 2019 by Paul Menta
Clean place and nice.people
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May 2017 by Jim Elkins
I have been a customer at Old Town Self Storage since 1999. Climate controlled and always clean. Jeri, the current manager, is always willing to go the extra mile. I feel safe and comfortable knowing that my goods are there.
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March 2017 by Yami Suarez
I have some personal items in this storage. The prices r reasonable, & the staff is very nice.
