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February 2024 by Nancy J Clark
We ran in at the end of the day on a Friday and they could not have been more accommodating. They did an excellent job handling our fragile shipping request. Packages almost beat us home! Highly recommend and appreciate their services!
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February 2024 by Penny Walker
Great customer service!
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January 2024 by Rhiannon Du Four
Awesome place, awesome people, awesome service!
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December 2023 by Sean Krikorian
The staff is super friendly, helpful and knowledgeable. They know how to pack and ship! They rent mailboxes too and are a UHaul rental facility. And friendly dogs!
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May 2023 by job D'haiti
Excellent service I would recommend to my many friends and family
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April 2023 by Eric Gastevich, II
This is the place to ship things from Key West. From standard boxes to large pieces of fragile art, they easily handled everything we had. Staff was very welcoming and helpful, prices were reasonable and the location was easy to get to. And to see a fun piece of history, ask for the story about the big wooden desk up front.
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February 2023 by Gregg P.
Great customer service.I have had oversized boxes mailed out and they seem to have the best price/time combination. I also had documents scanned and printed out. My Amazon packages are delivered to this location so I don't have to worry about porch pirates. Very friendly staff and they always have a rescue dog hanging around to cheer things up. I highly recommend them if you run a small business and need logistics support. Pack Mail has been a good resource.
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January 2023 by Victoria Wilson
I had a fantastic experience at Pak Mail. I showed up with 7 very large, very heavy boxes destined for Portugal. Their very helpful staff guided me through the international shipping process, found the best price for the packages, and repacked the boxes to ensure the contents arrived safe and sound. The post office actually sent me to Pak Mail because they were unable to assist. I'm so happy that they made that recommendation, 10/10
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December 2022 by Jim Elliott
Wow I left my car keys in Key West. The hotel let me know 4 hours later after I was off the keys. We came from Ft Lauderdale and we’re only staying one more day before heading back to Ohio. Good. Res Pak Mail overnighted my keys back to me next day by noon! I had an air tag and watched it it actually went via air lines .
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November 2022 by jimmy o.
Hey Key West FB Friends. Just posting a 'fair warning' notice for you when/if you are considering using Pakmail in Key West. A good friend of mine was kind enough to offer to send me my lifetime collection of music, including books I've owned, and binders I've put together over the past 30 years, which I've used in my various piano playing & singing gigs. The proprietor of the establishment, located off of N. Roosevelt on 4th Street, sold her a used Amazon box in which my two bags of music were placed and then taped up by the store owner. At NO point did he ask her about insuring the package, nor did he mention that since she 'chose' to purchase a 'used box', that that choice was rendered null and void, since (post facto) he told me UPS will NOT accept insurance on used boxes. WTF? So, the music was shipped, uninsured, in a used box, for around $40 to me here in Northern FL. When I accepted delivery of the box, I noted right away that it didn't weigh ANYWHERE NEAR the 26 LBS. indicated on the receipt I was sent. I contacted my friend, who told me that the box was indeed shipped with BOTH BAGS, which did weight that amount,. So then a phone call to John at Pakmail, who put In a trace with UPS on the missing items, for which I had provided him a short list (I mean, looseleaf binders with tons of music In plastic sleeves) along with 2 or 3 collections of Broadway and popular music. Two days went by and I get a text back that NO LUCK! He then told me about the used box rule and that Irie hadn't asked about insuring the package? Huh? I responded asking if that shouldn't have been something he might've mentioned to her when shipping my entire music collection? But, NO! He placed that burden and responsibility directly on my friend's head. I find this "Teflon-like" response both irresponsible and UNfair to customers who, like my friend, probably were NOT aware of the need for insuring their shipment, but also of this 'UNinsurable package' that was SOLD by the store owner and then NOT TOLD of the "used box" rule. Yes, it's a lesson learned WAY TOO LATE for my personal loss. It's been devastating. There were hand-written arrangments in some of the binders I'll never be able to retrieve from anyone or anywhere. Plus, the multiple man hours of assembling the song lists, costs to print out copywritten music off of the internet, etc. And all this owner has to say is "Sorry. Your friend didn't ask about insurance", NOT that insurance would've come close to covering the costs of my loss in the first place. BUYERS/SHIPPERS/FRIENDS BEWARE! Also, going to publish this post on several other sites to warn unsuspecting folks of the complete LACK of customer service and follow through by this establishment.
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September 2022 by DRKAZ
The friendliest, most helpful employees. Needed a notary and witnesses (Local UPS gave us a hard time). Will definitely be back here for our shipping needs too!!!
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September 2022 by Alexa Barragan
Super helpful and friendly employees! We had issues with the local UPS and came here for our home closing (notary services). So glad we did. The adorable shop dogs made it such a fun errand for us. We will be back if we ever need anything shipped or signed again!
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September 2022 by Michael M.
I use various mailbox services around the country. Pak Mail in Key West is hands down, the worst I've ever used. Getting any questions answered is a nightmare. I've sent messages and emails, and they are simply ignored. It's very frustrating. Why won't they provide a "Return to Sender" service? They even offer this on the website, yet they refuse to do it, as easy as it would be to provide this simple yet important service for their customers. In the only reply I've ever gotten from them, they didn't provide a reason why, they only said they don't do it. Frustrating! You can pre-pay for scanning services, but you cannot see your balance anywhere on your dashboard. I have literally asked them 7 times about this, they won't reply. They post a photo of the front of the envelope when mail comes in, so you can see who the sender is and decide whether to toss, scan, or forward. I've got 2 envelopes where the sender's address is obscured, so I've asked for them to redo, yet again, after several requests, no response. Avoid using Pak Mail in Key West - there are many more professional services available.
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June 2022 by DR KAZ
The friendliest, most helpful employees. Needed a notary and witnesses (Local UPS gave us a hard time). Will definitely be back here for our shipping needs too!!!
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March 2022 by Alyssa Nicolino
I can't say thank you enough for this kind of business. John and his team made it SO easy to return my belongings. I left a fossil watch in my hotel room and it was mailed back without a scratch and carefully packaged. Thank you, thank you, thank you!!
