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November 2023 by Gary Manley
They worked with us great. My wife has issues with her Range Rover, and they were communicative through the entire process.
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September 2023 by Bruce T.
Was stuck in Key West with my 07 Suburban. Left it with Quality Auto. Received a bill for $3,700 which I thought was high but had no choice and paid it. When I picked my car up the truck was covered in oily hand prints. Owner apologized but did nothing about it. Second day after getting the truck back I was on the highway and my driveshaft fell out of the car. Could have ben a life threatening accident. Was stuck for 5 hours in rush hour traffic waiting for a tow. Called Quality Auto. They paid the tow and said they would take car of any other problems. Then the owner wanted me to go through his insurance company. Told him I am not waiting 2 months to get paid back. He assured me he would cover if they didn't. Well I picked my car up from the shop today and guess who paid...Not Quality Auto
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September 2023 by DB B
Great Service. You pay for what you get for! Way better than the Dealer in Town.
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August 2023 by Sean McCoy
Fit me in next day. They understand that 1week wait for an alignment can mean new tire(s). Helpful, friendly, and prompt. 100% recommend, and I will be back.Service: Wheel alignment
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August 2023 by KC Penwell
It was a little bit of a challenge to get the appointment, but once I did I was very satisfied with the service. The folks here were polite and transparent about the costs.
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June 2023 by Adventure Girl
Excellent customer service, professional mechanics and top notch work. Making an appointment was easy and you actually get in quickly instead of waiting indefinitely. I called and got same day service for an oil change for my son's car. I had been calling around town and never got a response from other places for weeks. I am thankful for this business in Key West, saves us from going to Miami and we know we are getting the best.Service: Oil change
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June 2023 by Tim Sorrell
Very nice people. Had us in and out in a hour. We're from out of state so we really appreciated them doing that for us. Thank you all very much!!!
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June 2023 by Rick S.
say 1 thing and do anotherthey say to be there at a certain time so I do and then they say tomorrow !!!I guess they think there the only ones in business. I get a new blower motor for my AC u can hear it run but no air comes out
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April 2023 by Furkan Coşkun
Unfortunately worst experience I have ever had in my entire life, If you would like to be robbed this is your place to go. Just to chance to thermostat of the vehicle they tried to charge me over 1600$ for 2013 vehicle. Even though I didn’t asked for diagnostics they added 2 hours diagnostics charge for 280$. Just imagine you go there and tell them what to do and they just do diagnostics just to charge you. 6 hours of labor for a job literally would take max 2 hours and 480$ for 45$ to 75$ piece. Ones they realize I won’t pay for the they literally dropped the price to half. It still wasn’t what the job worth but it is what it is. There is no quality on their job. Vehicle still has engine and tire pressure light on! They did diagnostics right (!) 2 hours !! I won’t allow anyone around me to do business with them for sure.
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April 2023 by William Koontz
These guys know what they're doing. Fast turrnaround, good quality work. They'll also tell you when a fix is not worth doing.So glad that I found them.
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April 2023 by K C.
heard a lot of good things so gave them a try. unfortunately I wish I had not . This repair shop has no idea how to diagnose issues with your vehicles and will likely take several times to get it right it they ever do. Took my two vehicles in for repairs and after charging over $3000.00 still not working properly. They damaged my vehicle by breaking the hood and also left equipment in the engine area of both vehicles. Even a simple oil change was an issue . Don't waste your time here. BEWARE !!!!
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February 2023 by Michael M.
Needed an oil change badly in my truck; it was a Saturday, so several places I called were closed. When I called Quality Auto (professional, polite, and knowledgeable which is always a plus), she told me to come in today. I was apprehensive, wondering if I was told that to just have to sit for three plus hours to get to me. Asked about the price, and they were right in line for what I pay on the mainland. When I pulled in, had a pleasant hand off of my keys and Ubered into town to work out. An hour later, I was called telling me my truck was ready! I chatted with the owner, personable guy. Note, I think google shows them closed on weekends, but Yelp shows them open. Would definitely bring work to them again.
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December 2022 by Nicholas Ortega
A very nice place and also Jaime is a good mechanic that can get the job done
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October 2022 by Fiona Molloy Lepperd
Been going to Quality Auto and Diesel Repair since they opened. Busy for a reason...quality and affordable repairs with cheerful employees. This time I needed a tire plugged, made an appointment for 8:30am I was home at 9:10am.Highly reccommend this auto repair.
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August 2022 by Gigi di renzo
If I could give them 10 stars, I would. I’m extremely satisfied with the work performed on my vehicle, they were extremely honest, affordable, efficient, and fixed the problem in less than a day. Staff is very friendly and helpful. Thanks, guys, I appreciate you!
