-
March 2024 by W. Malik
Unfortunately this is not a true corporate T Mobile location. They can’t help with everything. I’m a long time T Mobile customer and just wanted to buy a new phone to swap out my old one. Unless I updated my plan they wouldn’t help me. I assume that is how the franchisee makes their money? Days later I was in Miami and the actual corporate T Mobile location helped me right away. In and out in like 10 minutes. Have low expectations for support at the Key West “authorized retailer” location.
-
March 2024 by Colin Healy
Best experience with an authroized retailer store. I was looking at getting a specific phone and had to switch to T-Mobile to get it. Switching took seconds after I selected my plan. New phone worked seamlessly. I was switching my whole family and Carlos the GM waited next to me to talk to them across the country to help them get their phones switched. Even decided to get a Galaxy Watch because of the amazing service. Truly the best experience I've had.
-
March 2024 by Kenia Omaña
Came here with my phone being unresponsive after an update, they verified my issue, helped me to update my phone, verified and fixed an issue caused by care that I got on my account and also answered every question about my phone on the most professional way possible. You earned a loyal customer! Thank you!
-
March 2024 by John Van
The best experience on a phone store so far! Everything was explained properly and with details, got a new phone with a great promo. I never going back to ATT again! Superb customer service!
-
March 2024 by alejandra diaz
Love the new place! It looks modern and the service is really fast. Joe helped me with to setup up my phone
-
March 2024 by Matthew Boster
What a bunch of losers working here. I went in to see about getting service and these fools had no idea even how to speak English, secondly the place smells horrible. I went to Verizon where their customer service is very good and the place is upkept. Don’t waste your time or money on tmobile, hacks
-
March 2024 by Dee Hurst
T-Mobile customers - BEWARRE! Unfortunately, the associates at this store are not people of integrity. Triple check your receipts and your online account. My aunt (who is on my plan) went in to upgrade her phone and was successful in doing so. What she had not realized was that Jose Martinez with this branch added two lines to our account - one for an Iphone 12 and the other for a Tablet. Thankfully, T-Mobile ALWAYS texts with updates and I was able to cancel the two extra unwanted lines before being charged for their theft every month. I am appalled that this kind of behavior exists but remain grateful that when I called T-Mobile, they went in and immediately addressed this issue to alleviate my concerns.
-
March 2024 by Belinda Mostert
be careful, these guys will change your plan without your consent
-
February 2024 by Cornell Jones
Wonderful service! Alejandra helped me with everything
-
October 2023 by Jose Rafael Te
Excellent service. Yoe is very profesional and always answer our questions. Thank you Yoe, you are doing very well.
-
October 2023 by Frederick Landini
Avoid at all costs. They won’t even recognise that you walked in and then on top of it you wait 10 minutes with T-Mobile. They will do anything to avoid doing work here… just call T-Mobile for support much nicer and great service there
-
August 2023 by Destiny Bradley
I went here and needed help with a problem charging my phone, the guy was no help said they don’t ‘clean’ the phone. Had no suggestions for me or anything other than to call apple care. I’ve had sprint for a long time before t-mobile bought it out and it’s been the worst experience for me.So I went to Verizon and they took my phone looked at it for .5 seconds, cleaned out the little port and it worked fine. Totally something I could’ve done with even the slightest inclination that that’s what it needed but no one told me that at t mobile. So very kind of Verizon to do that.
-
August 2023 by doug kunreuther
Juan is awesome. Great service. Takes pride in the job and the customer.!
-
June 2023 by Peter Collado
Great group of people here, they are super friendly and fast
-
June 2023 by Kathie Banks
Sometimes I have to wait, but the staff is always knowledgeable and friendly. I've been with T-Mobile since they were Voice Stream. Their customer service is stellar
