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December 2023 by Jill Zikewich
The hotel was quiet and very pretty. Lots of tropical greens with a nice little pool and hot tub. The breakfast is great! Great location one block off Duval St. The service was terrible however. I will say the evening manager Patrick was very nice but everyone else was unfriendly. We got ZERO housekeeping services during our stay and had to go to the front office to get bath towels. No bed making, no emptying trash and no room cleaning. The housekeeper did make a point of mopping the dining area with very strong bleach solution during breakfast however….. so thanks for that. I don’t think we will be back.
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December 2023 by Noxz
Of all the accommodations of my Florida-roadtrip, this was the best one.Clean (according to European! standards), very warm and friendly Staff, stylish facility, food two times a day included.Private Parking 30$ per day.Thank you!
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December 2023 by Santi Morales
Great experience staying here. Super accommodating to our group, fantastic staff - shoutout to Patrick for all the help!Also, cant beat the location and its amenities!
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November 2023 by Devin M.
We booked and paid when we arrived at the hotel. We had previously viewed photos on the hotels website and thought it looked nice. As soon as we finished paying we went to check out the room. Absolutely did NOT look like the photos. It was extremely dated and dirty. The bed was extremely uncomfortable and the shower was gross. We went to the desk and immediately asked for a refund. We were trying to be very nice and just say it's not our vibe (we did not want to embarrass them in front of other customers) The manager was extremely rude. He said all sales were final even if it is not up to your standards. BEWARE of this Dump!!!!!
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November 2023 by Mitch Little
Location Location Location! Perfect spot in Key West. Rooms are dated, but the pool area is fantastic.
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November 2023 by Tim Phelps
Really fantastic inn. Great service - Patrick was super helpful, all the time. It's a bit pricey but competitive with similar hotels around. It's got a great location very close to Duval, and just a handful of blocks away from hot spots like Sloppy Joe's. Our room was pretty small, but it served our needs. I loved that it was adults only.
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November 2023 by Chuck Slattery
Excellent location, that's the only good thing we can say. When we arrived with our PREPAID Priceline confirmation in hand, the Hotel stated they had cancelled our reservation. If we would have cancelled, we would have received no refund. No reason was given, and no offer was made to correct the situation. If we could give them negative stars we would. This is as untrustworthy a hotel as we have ever come across.
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September 2023 by Sarah Danielle
Loved our stay (May 2023). An oasis within walking distance to shops and restaurants.
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August 2023 by Myrna Hernandez
I am writting this review because I can't get anyone to call me back. We were schedule to stay at your hotel 2 weekends ago due to circumstance beyond our control we could not go. 1st our flight was canceled, 2nd we went to another airport to catch another flight the counter employee even though we got there 45 mins before the flight was scheudle to depart he did not want to let us take the flight. We tried to schedule for the next day and that same employee told us that the flight was full. So, we were not able to make the reservation because we had no way of getting there. I called the hotel to informed them but of course, noone picked up when they called us back they told us to reach out to a manager. The company that we did the reservation through said they will try to get our money back and to wait 5 days but then my stepfather whom was my dad passed away last week Wednesday and now I am dealing with that loss. I don't understand why this HOTEL IS SO HARD FOR MONEY THAT THEY CANT UNDERSTAND THAT IT WASN'T BECASUE WE DID NOT WANT TO GO BUT THAT WE WERE NOT ABLE TOO. Please make sure that this hotel doesn't do the same to you!!! I will make sure that everyone knows the kind of HEARTLESS PEOPLE THIS HOTEL IS!!!! I AM WAITING FOR A RESPONSE FROM THEM!
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August 2023 by Nathan Zarzaur
One of the greatest vacation spots I've ever stayed in. Beautiful accomodations, helpful and friendly staff, and the location was perfect as someone new to Key West who wanted to explore Duval Street. I plan on coming back.Noteworthy details: The "happy hour" of free wine + snacks from 5 to 7 PM every night was completely unexpected but very welcome. The same can be said for the inn supplying suncare products like sunscreen and aloe for communal use next to the pool area.
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August 2023 by Allianceplanb PlanB
We totally enjoyed the property. Guest services were very accommodating and I would strongly recommend it to everyone. A wonderful experience through and through. Andrea at front desk is really dedicated to their customers !!EXCELLENT EXPERIENCE !!!Rooms: Quality vs prices ExcellentWalkability: Everything near by!!!
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August 2023 by Raymunda Barnes
I totally enjoyed the property. Guest services were very accommodating and I would strongly recommend it to everyone. My wife and I did not experience any issues. A wonderful experience through and through.Walkability: Everything is within walking distance from the property.
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August 2023 by Patricia Rodriguez
It is a Not Recommended Hotel:I do not recommend this hotel for multiple reasons, when we arrived a few minutes later than 10:00 p.m. The employee in charge made us wait more than 45 minutes to serve us and this person does not treat customers kindly (could it be because I am Hispanic?) then the rooms (we rented 2) were full of insects, which was not solved when reporting to this employee the problem, I had to sleep uncomfortably in a chair, then the air conditioning is of very low capacity which doesn't cool the room properly and you have to keep it on all the time, besides making a horrible noise that doesn't let you sleep.The pool was totally dirty with leaves that were rotting in the water. They have to check the breakfast products because many of them are expired.Beware of hidden charges that do not justify them, you also have to pay for public parking.Patricia.
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August 2023 by Pedro Morales
I definitely DO NOT RECOMMEND THIS HOTEL, because my family and I had several very unpleasant experiences, one of them were bugs that we found in both rooms, hundreds of them scattered around the rooms, we called the only one who was on duty at night, and at Seeing this problem, he told us that he could not do anything and he did not apologize either, I suggested that he at least vacuum the rooms and he told me that this was not his job.The other point is to be very careful with the prices they offer, because they are going to surprise you, they will charge you a HIDDEN charge, which they call HOTEL AMENITY FEE, and when I asked them for a detail of this charge they only told you they give a piece of paper where it says the same thing; but they don't explain why.Another thing we say is that they provide you with parking; but that is not true and you have to pay extra $35 per night in a dark and unsecured parking space.Be careful with the breakfast items, as we found that most of the yogurt they offered was out of expiration date.For this and other things I DO NOT RECOMMEND THIS HOTEL.Pedro MoralesSafety: Unsafe place for vehiclesNoteworthy details: Unsafe place for vehicles
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July 2023 by Dan Eckert
Amazing location! Right down from Deval street and the southernmost point. Stay here its worth the money. They are a great resort.
