The UPS Store in Key West offers expert packing, shipping, printing, and mailbox services. The staff is extremely helpful, incredible, and works diligently. They are knowledgeable, efficient, and kind, making experiences pleasant even for new customers. While there can be a long line sometimes, it is worth the wait. Packages are shipped well on time and in good condition. The team handles a massive amount of packages and difficult situations, yet remains helpful and accomplished. This locally owned store provides excellent service, earning loyal customers who appreciate them and will return.
They do what they do their way , not the UPS way that i know , you take them your shipment , they take it log it into the computer system and throw it across the room to a plastic bin hoping it goes in if not then they walk over pick it up and drop it into the bin, Wow should have done that in the first place.
April 2026
Rob, help me send my package to my loved ones back in New York. He greeted me with a smile, walked me through the process. My opinion Rob is is a great employee! Please keep up the great work. You're a valued employee. Thanks, Rob! Sincerely, Uncle Pete
March 2026
The young man that accepted my package was very nice and gave me very good information. Bravo 10 for customer service
