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December 2023 by Amy Shrader
Waited in line with 50 Christmas cards to be told "I don't have any stamps". Then to find out after I left, she could have hand stamped them. Extremely lazy and unprofessional.
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December 2023 by rafael charres
Pretty good service, considering the holiday traffic and volume.
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October 2023 by Eric Mealus
Post Office was not crowded today, agent was friendly. Place was relatively clean. Took off one star since their next day service, to the US Passport Agency, was really only a two day service as for some reason that PO Box doesn't allow next day delivery.
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October 2023 by Justin Hudson
Only one employee while booming population lines out the door
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September 2023 by Milica Milic
I gave wrong apartment number and I filed issue with delivery with operator. Not too long after that Jennifer from Key West office called me and she did everything to get my package in my mailbox. I can not thank her enough! Her customer service is awesome and she is such a positive person that it was a real pleasure talking to her ! We all need Jennifer in our life ❤️
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July 2023 by Zayniev Abduzokir
Today 4:50pm I came for this post office 10 min before they close. And I try to send very important mail to IRS. And one of the employee blonde lady around 60-65 years old was really rude and pushed me to be fast. I said,,Sorry you can not to push me “. And then I explained that I was already inside the building and you guys should take care of me But she still pushed me and said we already closed and I was very upset, I just turned around and left. Very very bad service and rude people.
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February 2023 by Jiri Pavelek
It is 9:20am on Saturday, it should be open 9am. Is this really going on or I just have bad dream ? I was here 3pm yesterday to pick important mail, there was 1 clerk and 15 people in line. After 10min not moving I toldmyself , lets just come tomorrow on open 9am to do it and here I am standing in line outside, waiting for someone to open this thing and start servicing......horrible !
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February 2023 by Mark Rogoff
Standing in line now. One person working. Been here for about 20 minutes. Should be through the line in another 15 minutes… I hope! Wow is this slooooooooow…
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January 2023 by And Sands
Busy but friendly. I appreciate the workers here. They always greet me with a smile and remember my face.
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September 2022 by Emily Gottschalk
I paid for certified mail with a copy of the recipient's signature for an envelope I sent to Key West. When I received a copy of the signature, it was just some random letters and numbers handwritten. What is the point of paying for the service if it's not going to be done? I mailed important documentation and wanted to know who accepted the package when it was delivered. I called USPS and was told I could expect a call directly from the Key West post office within 3 days. It's now been two weeks and I haven't heard anything.
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September 2022 by Kayla Wagner
WORST SERVICE I’VE EVER HAD. This is not a one time review. The employees here are as rude as they come. They need training on Customer Service skills. I'd rather pay double at UPS to avoid the negative interaction & that’s exactly where I’ve since started going due to the multiple negative experiences I’ve had at USPS.
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July 2022 by Kayla Stone
WORST SERVICE I’VE EVER HAD. This is not a one time review. The employees here are as rude as they come. They need training on Customer Service skills. I'd rather pay double at UPS to avoid the negative interaction & that’s exactly where I’ve since started going due to the multiple negative experiences I’ve had at USPS.
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June 2022 by Emily Trethewey
I paid for certified mail with a copy of the recipient's signature for an envelope I sent to Key West. When I received a copy of the signature, it was just some random letters and numbers handwritten. What is the point of paying for the service if it's not going to be done? I mailed important documentation and wanted to know who accepted the package when it was delivered. I called USPS and was told I could expect a call directly from the Key West post office within 3 days. It's now been two weeks and I haven't heard anything.
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May 2022 by Karri Daley
Unbelievably rude service… Mind blowing how rude… I won’t ever use this facility again.The Key West Mailroom is located at Duval Square.. please support this local business instead as they are polite and professional.
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March 2022 by vadim obuhovschi
Very bad experience, February 10 at 9:00 in the morning the lady clerk stop me , to answer personal cell phone txt message. Yes, she did it with the smile. The line is 10 ppl behind me. I wish she can do the same with the customer. Do her job with the smile. If I see her again in PO I will just leave again. It's the worst customer service I ever experienced. Where is quality control and supervision???
