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October 2023 by Saul L.
Some good advice turn around and Shop it Publix. October 14th at 9:50 p.m. I come into this store I'm at the only check stand that's open and the Checker is just chatting it up with her best friend ignoring the customer she's working on she's scanning one item every 5 minutes seriously it's crazy I've never seen a human or an animal move so slow it doesn't matter she was like a sloth ignoring her customer before her talking to her friends I waited so long and I was trying to be patient finally just leaving my stuff she didn't even care. She doesn't care about the customer she's working with she didn't care about me she only cared about her friends who she was speaking to. Everybody in the store is on their phone ignoring customers even if you ask somebody a question about the store they just stare at you because I have no idea what you're saying every time I ask a question nobody knows English. I even tried to call the store manager and nobody answered the phone so obviously the store doesn't care Publix is so organized so clean the employees are well-dressed well spoken and they try their darnness to help you with everything they go out of their way the store is super clean so go to Publix Publix Publix that is a store where they actually care about their customers I will never return to Winn-Dixie and if I get a response from them wow maybe I'll change my review if they decide to get rid of the employee who refuses to work but otherwise it's a ghetto go to Publix and be happy
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August 2023 by H R.
I am not a very picky person... mainly... but..there are just things... I do go in numerous times.. groceries are needed. I find the customer service to be not the best. Rudeness and seems to get upset when asked to help at self checkouts. There is no care to actually want to help. Besides that, be prepared for the bathroom. It is unbelievably gross. I know it's not a pleasant job, but this is important. I have found myself wanting to pee myself then use the bathroom. As well, I understand that everyone needs a job, but a lot of workers do not know even a little English. This can make things frustrating. There is not even a "un momento, por favor," while help is being seeked. Only a rudeness. I give it a 2 because, on chance, I have had 2 different people help me who were not rude. Actually, it seemed like they may have liked their job. Be kind.. it's free..
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August 2023 by Arida W.
The last few times I have been in Winn-Dixie the bathrooms have been absolutely deplorable! I realized that might not be a really fun job for anybody to do but why should we who are going in their shopping have to put up with the nastiness of their nasty bathrooms? And I reported to somebody who is standing there looking like a supervisor and I don't hear any response to what I'm complaining about. I don't think they care about the woman's bathroom.
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June 2023 by Jolie W.
If I could give the Pharmacy a zero rating I would. I waited for prescriptions and watches the pharmacist hang up on customers, be rude to customers and yell at people. When I asked when the Rx would be ready she said "I don't know you'll have to wander around and wait" my mother is dying in the hospital and this is this is the way a pharmacy responds. There are tons of elderly people in Key West that need prescriptions. A little bit of kindness would be nice. If you hate your job so something else. Megan Was on duty at the time. She truly needs to work on her customer service. DO BETTER!!!!
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May 2023 by Em B.
Prices are better than the Old Town mom and pop groceries. But more expensive than Publix, which is weird since they're not as nice. They have a few things Publix don't have and their hours are better. The crowd is more working class, so beware yuppies.
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December 2022 by Stacey H.
This place. So I go to pay and I lost my card. My man comes in and we take care of the bull then we go to start looking for the card. I trace my steps to other stores and end up back here. I go up to the guy who was overseeing the self check out to see if it was there. Nope. So I go to customer service and wait for ten minutes while watching Alberto sit on the handicapped scooter playing on his phone. I finally go over to ask him for help "no speak English" and goes back to his phone. So I go back to customer service and pull the phone out and start calling anyone who will answer to get some help. The dm nor the manager answers so I randomly dial numbers and I get the guy who is at self check out. Turns out he is the manager and said he already told me he didn't see it. I said ok, thanks and walk out. Turns out my son had to go potty. I take him out of his car seat to go into the same door I have now gone in and out multiple times. Alberto is there laughing. I said it's 20 minutes early! My son needs to use the bathroom. He laughs "no speak English". So I try to open the door. He said "it's locked." Thought you didn't speak English. I go around and Alberto and the manager Livan are laughing as I come up. I asked him why he locked the door twenty minutes early, my son has to use the bathroom and the sign says 6 not 5:40 you close the door. He laughs and says "then go use the bathroom". Really?! Like I didn't know that. The rudeness is atrocious.
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November 2022 by N J.
If I had a choice between getting kicked in the junk or going to this Winn Dixie, I'd choose the former every time. But this is Key West, and it's 2:39 in the morning, and there's nobody around to offer the alternative...so off to Winn Dixie I go.Everything looks a-okay from the outside...ignore the 15-20 wind-sailing shopping carts, just cruise missile-ing around the parking lot. At this hour you're one of just a handful of cars at the joint, so your chances of getting doinked by a rogue cart are fairly low.As I approach, I see the sign says Open 24/7, the lights are on, and there is an employee standing in the self checkout lounge (see what I did there?)...he's awake, but catatonic. I've been here at this hour more than once before...this is the gold standard for late-night shopping on this island paradise. It's actually it's own standard, since it's the only option. I walk toward the automatic doors and, throwing a caution into the wind, wait until I'm a mere 12 inches from the still-unmoving glass before I end my sad game of chicken.No dice...actually, no milk or eggs, you see the dice were just a...nevermind, the point is I had zero luck patronizing this establishment. Failing at this quest, I returned to my truck, passing roughly a dozen would-be customers, in various stages of dress. Whether it was the fuzzy slide-wearing man with a head band and a flowy polyester robe or the gaggle of mid shift workers in restaurant polos or security uniforms...they all made the same comment: "Again?!"Again, indeed.So piss on Key West Winn Dixie and their flagrant lack of loyalty to the nighttime customers...they could have slapped a new sign up, a la Sharpie, a piece of scrap paper, and a half-inch of tape. But no. I suppose that would have required too much effort?
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April 2022 by Joe S.
There ain't many options for shopping on the island, so this Winn-Dixie is good considering the logistics of getting things here. The produce section was pretty nice and one of the newer looking ones.Honestly, I wish the Winn Dixie stores in Orlando were more like this one here. For being so remote, they had a nicer and larger "natural" section with healthier options for snacking. We stopped in just to pick up a few things for the room (Powerade, Breakfast Bars, etc.) and thought they had a nice selection.If you're looking to stock up your home or hotel room with stuff for the island, this is a good choice (although there may not be too many others).
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November 2021 by Dianna B.
Winn dixie located across from the Parrot Key Resort, where we were staying. The parking lot is tightly packed and people are NOT patient when they're on vacation. Not one iota of kindness or patience when they're in the me first headspace The winn dixie is large on the inside, easy to navigate through, easily find you items that you need and want, especially snacks. Prices are on par with what we pay at home.
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September 2021 by Dave W.
Food in Key West is relatively expensive but Winn Dixie has a decent small deli and a good assortment of vegetables. Sandwiches with mortadella and veggies is our go to meal of choice when we stay in the area. The loaf of good bread might cost $5 but you can eat for a few days and enjoy life! Checkout is often very crowded and the automated checkout is very flaky. It kept telling me to put my purchase in the bag when I already had done so. I had to ask for assistance three times and I only had 12 items. Still, this a reliable well-stocked store.
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September 2021 by Jack F.
If you enjoy the ninth level of hell this is surely the place for you! Long long long lines occurring as far thee I can see! Karen's for days! Customer service that makes you want to rip your face off and more! Highly recommended if you wish a family member to pass away before you get to the clerk! If you have a fresh white pair of sneakers be sure to stay away as you may walk out with more on them than just food...
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June 2020 by Matthew R.
At the time I went it was outdated I don't know if they renovated it. But I do remember it was helpful on a last minute supplies stop. Staff were nice and prices basic. In all its great for any type of cooking or camping.
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July 2013 by Phil Catelinet
Don't miss the conch chowder! It's from Red Fish Blue Fish and it's delicious. Tip your bartender!