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March 2024 by Heather Arendt
Friday March 8, 2024Went to pick up my son's prescription (14 miles round trip) and was told it was out of stock. No biggie, I inquired if it was ordered. It was ordered but was told they had no idea when it would be in because they are not told about their shipments. REALLY!!! A very helpful pharmacist from a different CVS said there should be a tracking number. I guess I'll try that during tomorrow's visit to CVS since you can't get them on the phone. I wasn't upset the medication was out of stock, rather the way the issue was handled... or not handled. There was alot more stuff to be annoyed about during this visit, but this was the nuts and bolts of it.
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December 2023 by Michael Perdue
They have got this pharmacy tech that works for them by the name of Kenny he is one of the biggest liars I have ever seen working in Pharmacy business he needs to be discharged for lieing to a patient and causing him to go into afib try to get my medicine picked up for 3 days and the call system that they now have they say they'll call you back anywhere from 2 to 3 hours but actually it's 2 to 3 days what a place thinking about looking into a lawyer over this
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December 2023 by Greg Flake
This place just like all of the other cvs locations are completely and utterly screwed up. CVS with their disastrous confidential voice-mail is a true mile long train-wreck and a clear voice that cvs just doesn't care about patient / customer care. They have taken so many steps to de-personalize human to human communication and CVS Corporate cares even less. It's all about profit and nothing about patient care. While I never thought I would say this; working with the mega medication providers like express scripts is easier; at least you can speak with a human. And, it's because they've gotten better, it's all because CVS has become the bottom of the barrel. More so, under the barrel. I double dog dare a CVS Corporate Customer care representative to contact me!!!!!!
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September 2023 by Christa Walker
Always super nice employees and very helpful also love the higher end hair products good prices
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July 2023 by Thom Bederka
Horrible customer service...waited in line for prescription for first 10 minutes...during which only 1 person was waited on...clerk was walking around looking for someone's prescription...and apparently having trouble cashing them out ...thought we were getting somewhere with next person...the clerk walks away from customer leaving him standing there waiting for...just the receipt...the manager shows up to 'help'...folks in front of me got told their prescription wasn't ready...though the got told it was ready...my turn...give them my name...nope no record of a prescription..."but I have a text...that's why I showed up"..."Well I can't help you with that" so after 15 minutes of waiting...I get told to "go over there and talk to that person"...another line....I left...You guys really have to fix your system...won't be back...
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June 2023 by Shelby Craft
The lady was very rude from moment I walked up. I would never use this pharmacy after this experience. The male pharmacist told my boyfriend over phone the prescription would be ready in an hour. I get there and the lady Says she can't do it till after 12. I explain I have a flight to catch and she cuts me off rude as hell again.
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June 2023 by Liz B.
We learned that we needed a vaccine before our upcoming trip. Our local CVS didn't have it in stock but got it promptly. We are grateful for personalized care despite how busy our pharmacy stays. We feel well cared for.
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March 2023 by Snagman 26
Not sure if this is one of the CVS stores being closed, but it should be. Lately, they can't keep or get common medications. Then if they do have medications, they overcharge for them. I finally pulled all my prescriptions and had them moved to Winn Dixie.
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March 2023 by Alicia Williams
The CVS pharmacy in Keystone Fl seems to be not on their game....They never have the right meds or out of something that is needed....
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December 2022 by Bobby R.
Seems like CVS Keystone has a very poor handle on their inventory of medications. They used to get some from Starke CVS, all too often. Starke probably cut them off. Now they have to order from the supplier. My wife is in pain with lower back and leg issues. The Doctor sent prescription Wednesday morning so she could begin taking drug that evening. CVS said it would be filled at 6pm Thursday. We checked and they don't even have any of the drug on hand. They said check back Friday at 4pm. I would bet money that they still don't have it. All the while my wife is in pain!
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December 2022 by Kevin Greek
Always a terrible experience. I had to switch pharmacist. They are never on time . Will not inform the customer of important information about their prescription. Poor customer service. I do not recommend to anyone. This may not be all cvs but the one in Keystone Heights for sure. They don't mind loosing buissness.
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December 2022 by Jennifer Baller
They always have great deals when you take advantage of coupons and rewards on their app. However they are pretty expensive. If you are a chocolate lover they had b1g1 free boxes of witmans chocolate and bags of Hersheys kisses yesterday. Also coupons 25% of entire purchase ofregular priced items and 50% off regular priced Almay and Revlon makeup. Free flu shots and vivid vaccinations.
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December 2022 by Vicki Andreasen
Went to pick up RX & was told that they sent a request to refill to my Doctor & had not received it back. I called my Doctor’s office while at the window. They did not receive their request but did go ahead right then & sent it electronically. I chose to wait since I live 40 minutes away. 30 minutes later I pulled around to the drive thru window to check the status & a different pharmacy tech assisted me. She stated that they need a Doctor’s approval to fill. When I started to explain that my Doctor’s office sent it electronically & show her the copy they sent me, she said “would you like to speak to the manager?” & slammed the phone down on the counter. Chris, a very unprofessional looking man came to the window & asked what the issue was. I started to explain & he immediately interrupted me & started scolding me. He said that I can not yell at the staff. I did not yell at anyone but he was yelling at me. He then told me that he would not fill my RX. It was apparent that they were having a bad day & honestly there are a lot of other CVS stores so I chose to not participate in their unprofessional, childish behavior & left. I have reported them to CVS Corporate headquarters & will be reporting them to my Insurance Company.
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September 2022 by judy null
just went in there during this hurricane and there was a leak in the roof and we accidentally hit the bucket with our cart and the lady in there with glasses had a TERRIBLE attitude. about the bucket and when she was checking us out. CVS DO BETTER
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September 2022 by Stefanie Cirillo
Time and time again they don’t have medication in, additionally I called the pharmacy to see if my prescription would be ready and the technician answered and said yes it would be ready, when I arrived at the pharmacist told me that there was not enough of that medication there and that it would take another couple days to fill. As a pharmacist, he liked any insight or understanding of the meds, or how they are received. I do not know how this guy even made it through Pharmacy scope, brain cells definitely an active
