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March 2024 by Attila Molnar
Car was only 3/8 filled with gas and in the agreement form it says full, so now I gotta chase this down with avis support.
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March 2024 by Catherine Durost
I needed a last minute rental due to another company tacking on ridiculous fees. I appreciated the quick and smooth pick up process and the clerk didn't argue with me when I stated my auto insurance policy would cover the rental. I ended up with an affordable, clean and hassle free rental and plan on using Avis for any future rentals.
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March 2024 by Reynaldo Rodriguez
Got an online reservation for a small car without paying, was able to replace it with a Tesla when picking up the car, ride was smooth and comfortable, dropped the car on another location without extra cost, will rent again for sure
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January 2024 by Kai Doll
Maria is the best. Friendly and is quick with the check in and out process.
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December 2023 by jacob jennings
Cheaper, easier, great vehicle option. Car was really nice and clean.
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October 2023 by Francisco Ortiz Gonzalez (Sico)
We went to AVIS at the last hour and I have to say, I was impressed. It was FAST and easy to book. Very good price at the last hour, which you know is difficult. Customer service at Old Town Orlando AVIS store was MAGNIFICENT. Maria was REALLY good doing her job.Only problem I had was that the car was not cleaned after the last renter. The back seat and back carpets were dirty. Also, the windshield had stains of what I believe was a cell phone holder, which made the view difficult because the light refracted in the stains and it was uncomfortable during night time.But honestly, I definitely would recommend AVIS Old Town Orlando Florida, not questions asked.
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October 2023 by Darren Read
Quick and easy reservation and awesome price! Rental car was almost brand new with only 2400 miles on it!
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October 2023 by Sonya Standefer
The rental process was easy and the vehicle was just what we needed.
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September 2023 by Fabian Marquez
Cars are not clean, smell like sweat and dirt. Not disinfected, very dirty. Customer service was not helpful and was not knowledgeable about receiving receipt, they give you a printed receipt that was not legible. I do not recommend this location
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July 2023 by Karen Lewis
If I could leave a negative review number, I certainly would. Even though I had a reservation for a car, they had no car ready for me when I arrived. I was told it would be about 2-3 hours after my scheduled pickup time if I wanted a car, and there were no guarantees I would get a car. Instead I had no choice but to rent a Dodge Ram truck and I’m 5’1 and had an hour and a half ride with my 7 year old grandson. I was a nervous wreck driving on FL highways in that vehicle. Never again will I rent from AVIS. What’s the point in making a reservation if they don’t know the vehicle you rented is t going to be available. Anybody watch the Seinfeld episode???? I arrived to pickup my car early, but called the location prior. Unfortunately I had no guarantees to get a car even if I arrived at the reservation time. So not using Avis again!
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June 2023 by Dee
I just luv this location. I'm an Old Town fan. Also, the staff is great every time I go to this location. Omg! How did y'all do that? That's me in the photo sitting outside the office. I just came back from walking around Old Town and waiting for my ride for my trip back home to NY.
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November 2022 by Jennifer Kline
The car I received was more than I had rented which was great but the car had bugs in it. Thought it was just a fluke but got in the car hours later of not driving it and same bugs multiple of them. Had windows down and everything still bugs. Reminded me of bed bugs.
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July 2022 by Adam Gehring
We reserved a rental more than 2 weeks ago for 10 am pick up today. Called in shortly after 10 am to verify the car was ready and was told it "might be ready by 12, but they couldn't guarantee that. Ended up canceling the reservation and going elsewhere. Don't waste your time.
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July 2022 by Tim Lowe
Terrible rental from Orlando. Car was older, shook uncontrollably on the highway and may have bee. I rested with ants. I’ll not rent from Avis again for a long time and I have been a preferred member for years.
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June 2022 by SH DK
Picked up vehicle which looked okay on the outside, picked up after 5pm, whilst driving I started to itch alot, got home and spent over 2 hours cleaning the interior of the vehicle, gum on the back floor mat, then saw ants all around the vehicle. Tried to clean and clear out ants, added air freshners to get dirty smell out, seats at back are stained. Location closed at 6pm, following morning I called at 6.20am spoke to an agent, told to call back at 8am to file a complaint on this, called they said call back at 8.30am, called the location, spoke to Steve, he says I can return but will be charged one day WHY?? I am dropping back less than 24 hours, vehicle is very dirty, dusty and has ants all over it. They don;t have no other vehicles for me to switch to, to be honest, I am not sure I would as they don't seem to have clean vehicles there. I was unable to get through to main customer service so opened a case online ticket. This is worst customer service and car cleanliness I have had to deal with.
