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March 2024 by Janer Cabrera
I would have given this place -0 if possible. Worst experience ever, I had call in advance to drop my dog because not feeling well, he was breathing hard and very weak, the person at the front desk shows no sympathy, the one with different colors strips. While I was explaining what was wrong with my dog and she just told the other girl to take care of me. This girl took my dog to the back and buy the time a turn around Dr. Kristiane C told my husband and I to take him to an urgent care hospital because he was breathing to hard that they didn’t have the equipment to take care of him. She didn’t even took his vitals.we went there with the best intentions for our pet that if he was suffering we were going to put to rest.When to tree location all places closed or none existed. My dog was suffering we were told by the doctor that no other Banfield was go to see my dog. Being with Banfield for over 11 years. After running around with him in the car. Called another Banfield but it was too late need to wait until the following morning, Mason didn’t make to the hospital suffer saw him going thru few seizures and agonizing breathing. That could have been prevented by she checking him and putting him to rest. If he was going to be suffering. Mason pass away after a long night of agony.
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March 2024 by Jim Crowley
We love our pet care team. They are alway caring and doing their best for our pets.
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March 2024 by Thalita Locateli
super attentive. great service.
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February 2024 by Carol Ramirez
Nice staff and doctors.
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February 2024 by Ray Moldes
Extremely expensive and overpriced meds
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February 2024 by Bianca Maldonado
I called for help for my dog as he was having issues and they really helped and were kind and patient
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January 2024 by Daniel Prado
Great place to take care of your 4baby very recommended
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January 2024 by Commando Pest Control
Terrible service ! Rude staff I have ordered food for my cat 3 times and it never gets here they don’t call or nothing Don’t recommend this dump ! Ask to speak to vet they said no
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January 2024 by María Angélica Borjas Villarroel
Lots of things about this place1. Staff is not polite (starting with the front desk lady who always wears highlights in her hair purple, pink blue, yellow or any other color) she has not good manners, never looks at you when she talks, not nice always look like if she is mad or if hates working there.2. Dr. Victor Cuéllar (my dogs vet) very rude and unprofessional, I even think he mistreated my dog in his last appointment (never has good mood and again is like if he hates to work with pets, not polite and never give us the confidence to talk to him even when some friend recommended him, nasty person)3. Poor response from staff when I requested a medicine from another place and banfield just has to give them the approval to send us the medication. Their excuse (we were busy), so clientes necessities are delayed just because the are busy.Absolutely I don’t recommend this place.
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January 2024 by Latoria Smalls
Always a great experience at Banfield.
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January 2024 by Nataliya Levosyuk
Horrible treatment, denied service twice. Staff is very rude.
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December 2023 by chris hill
Lack of communication
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December 2023 by yeralis maldonado
The custmer service here is awful! the lady on the front Kathleen is the most rude person!! almost a month ago i arrive 10 minutes late and she was so rude with me! and today i call and she put me on hold for long time, she hung up on my call and then i called 8 more times and she kept sending my call to voicemail! this is unacceptable! is no the first time i have had a terrible experience with this lady, hope you guys take action on the matter.
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December 2023 by Silvana Tag
Monica at the front desk can not deal with frustrated patients they deal with animals life and if they mess up of course the guest will be upset and raise their voice I never cursed at her or disrespected her I raised my voice while complaining about the doctor not even her ! She said she would hang up if I kept raising my voice but if she cant handle angry customers than she cant be talking to customers about a life matter.Ruiz or what ever his name is is a horrible doctor that will want to give your cat medicine for all these things and won't tell you why they really need it when you question them! This office so far has horrible practices from customer service to doctor!I work at a call center calls back to back in bound and out bound guests yell at me I let them as long as no cursing or disrespectfulness I am responsible to help the guest! And my job is to calm them down not make them hate the facility I work for even more! MONICA is a horrible front desk agent that if she can't handle customers than she should be in the back and not speak or answer phones
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December 2023 by Yaritza Enchautegui
This has been the worst experience. They scheduled you visits before the time of puppies vaccines to charge you more on the next visit. They said it was going to be 2 more boosters after the first vaccine and on my last visit they said they needed an extra booster because they got vaccinated before time. Why did they schedule them before it was time? They just want to steal your money and take advantage of people by making you overpaying for services. Totally the worst place ever, they are a bunch of scammers!