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March 2024 by Kanay Shah
0 star branch!! Always waiting in the drive thru for 20 mins or more for one deposit. My business deposits are large but it doesn’t take 20 mins to count on a cash counter.
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December 2023 by Lucy D.
I have a Visa credit card I got with BB&T several years ago and I used it a lot and always received accurate reward points on my statements. Then BB&T merged into Truist and after a while the reward points credited me on the monthly statements came up short month after month. The most frustrating thing is, there is no live customer service rep to speak to about reward points. Just a loop in the automatic phone system that takes you round and round! So, I've just not been using that credit card at all. There are much better banks in Orlando.
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December 2023 by steve orozco
Truist took BB&T and ruined it! Terrible customer service. Always understaffed, app glitches and transactions will stay pending forever! Think twice!
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December 2023 by Jhonny Andres
the worst care
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December 2023 by Zakiya Carpenter
Worst bank to bank with ever! How and why is that when I go to deposit my check, there's a 7 to 10 day hold on my paycheck?! I've had the account open for over 3months! After this check goes through, I will be CLOSING MY ACCOUNT FOR GOOD! There is absolutely NO REASON WHY my paycheck should have a hold on it! If I could give this bank 0 stars I would!
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December 2023 by stephen hadley
This is the worst truist bank never have enough help wait time 20 minutes in drive thru cause they only have 1 person working the inside about ready to change banks poor service
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November 2023 by Mahabub Hossain
Sucks Costumer Service $10 Charges apply to Truist won Bank check to cash out.
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November 2023 by Dubrazka Guedez
Very few staff for the high demand they have, to make a deposit I had to wait 45 minutes to be attended and I only had 2 people ahead of me, but the cashiers are doing a million extra things and they don't serve quickly! It's disappointing to have to wait so long just to make a deposit ?
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August 2023 by Google user
Worst Truist branch ever. ATM works only half the time. No lines, always waiting!?!?!? How is that even possible?!?!? Not a first impressions review either. Gonna' have to find another local branch or use Addition down the street. At least their ATM seems to work every time. SMH.....
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July 2023 by David Rivera
Worst Truist branch ever. ATM works only half the time. No lines, always waiting!?!?!? How is that even possible?!?!? Not a first impressions review either. Gonna' have to find another local branch or use Addition down the street. At least their ATM seems to work every time. SMH.....
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May 2022 by gladys santana
Worst branch there is they don’t know what they’re doing. Train better!!!
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December 2021 by Brandon S.
Great bank best love it fast lines and never a long wait at all. In and out and right by target
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June 2021 by Jean Vachier
Katherine is just awful, unwelcoming and unfriendly.
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March 2018 by Britney Mckenna
Unfriendly staff. Much better branches elsewhere.