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January 2024 by Rufo Reyes
Run away, go somewhere else, you'll thank meBJS Member for 10 Years
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November 2023 by Maria Rios
Customer service was great. I had an appointment and did not have to wait. Even though they could not solve my problem, they explained everything very thoroughly. Jose was wonderful at the location on Oceola Parkway Kissimmee. He was very polite, courteous and helpful. The five stars go to him.
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October 2023 by Yoisel Gonzalez Rojas
They lack staff and take a long time to provide propane service. Many times you are left in the store alone without any employees waiting for someone to appear. I have been a member for several years and they have greatly declined.
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August 2023 by natalia aguirre
I went to buy 4 tires, after waiting 45 min in the hot garage and when my turn comes the attendant tells me he cant help me, that I needed to wait for somebody else bc he was the only one there, Its not his fault but my time is valuable and I don't appreciate the disregard for somebody else’s time, I left and I’ll be buying my tires somewhere else
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August 2023 by Alex Teixeira
Always short-staffed, waited there long and nobody helped me, will take my 2 cents somewhere else
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July 2023 by Duane W.
I am a member of BJ'S and pay $110.00 per year for my membership. To my knowledge, wholesale prices are supposed to be cheaper than retail stores. With BJ'S, this isn't really true. I find that a lot of the same items are cheaper at Walmart and Aldi's, which are retail stores. Just a couple of examples: gallon of milk at Walmart is $2.96, and at BJ'S, it ranges between $3.12 to $3.59. Bud Light (24 pack) at Walmart is $19.98, and at BJ'S, it's 21.98.These are just a couple of things found. I went to the Guest Service Desk and asked about this and was told, "Because we are a Wholesale Club!". This should mean that the prices should be lower.
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June 2023 by T Mauldin
22:00 appointment. Here it is 22:47 and they say that they don't have time to cut my seal and do my paperwork for a drop and hook. Sorriest BJ's receiving yet.
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April 2023 by Thaisha M. Perez-Arroyo
Got to the club to pick up an order waiting 30 min I. The car. Went inside to see what was taking so long and my order had been closed. No one knew where my order was. Had to wait another 30 minutes for them to do my order again.
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March 2023 by Maria U.
Eileen was the worst condescending cashier ever, I pity those unfortunate enough to have interacted with her.
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February 2023 by GT FirstladyB
Great customer service across the board.
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December 2022 by Amy S.
Let's face it we all go to BJ's for the price and the lower gas prices. Their stores are generally clean. Their merchandise is generally well organized. The only problem is their staff - maybe they're understaffed, and they aren't really very helpful but they have what we need and what we want and we know what to expect so it is what it is.
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November 2022 by Tamira Howard-bacote
My experience was horrible,I was profiled at the exit after spending over 1,000).I recorded the whole incident and plan on seeking further action.
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September 2022 by Alexios Fini
I stopped by to get my tires repaired and it only took 10 minutes so I was pretty happy. Little did I know, they did a poor job and the patch and whatever they did wasn’t fixed properly so I was forced to come back 3 more times and every time they found an excuse to “reschedule”There is only one guy who works hard and he is blond. He is the only caring guy. The rest don’t offer supports and just ignore their own mistakes.
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June 2022 by Noemi S.
Paid for membership, have to get your own carts in the parking lot. Customer service is just sad.
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April 2022 by Kelli King McGehee
Love the $.50/gal off gas when you spend $100!!