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January 2024 by Leidynes Finol
Definitely don't come to this store! The boy who serves has very bad aptitude! His behavior towards me even seemed racist to me.
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January 2024 by melanie lachmiller
Unprofessional service. Had a long wait time the 4 different times we went in. My son was told his phone was good for an upgrade 3 of the 4 times and he could get an IPhone 11 or 12. In which they never seem to have when we went in (4 times within a month) Once my husband's credit was ran for a "smart pay account" that's when they told us we the phone my son had was not eligible for an upgrade. Why was this not said from the onset? There is a poster on the window that's shows a promotional price for the IPhone 12 but the screen inside shows another price for the same phone with the same promotion. When we asked why the clerk gave me an attitude and told me I couldn't read. Not very professional nor is it a good way to sell your business. It just got worse from there. We took my son and his account to Metro and for pay $30 less a month for a line than Boost (with unlimited & amazon prime which he didn't have before) and $400 less he got his new iphone15 for Christmas. Not to mention a case, screen protector, plug, and portable speaker were in the deal for free. Funny when we called 611 all of a sudden we became loyal customers and they wanted to give us half off and a month free when asking for transfer pin to transfer to a new carrier. Maybe this should have been from the onset and you wouldn't have lost a 3 year customer.
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November 2023 by Sapphire m
If you want to just buy a phone or pay bill. They do not fix or sell wireless charges.
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January 2023 by Alexandria Sanderson
I want to Give Minus Stars! I went into this store to purchase a new phone Nov. 17th 2022 because I lost mine. I was going to switch companies because I didn't want the Moto G and the Samsung I couldn't get at the time. the retail guy informed me that I would have to wait 30 minutes to an hour to get the passcodes to go to another company so I decided to stay with Boost because I work overnights and am homeless and hadn't been to sleep yet. I was offered a Moto G and Samsung for my upgrade but was pushed into buying the Moto G. The guy kept saying " No get the Moto G Its a good phone" repetitively. So I buy the phone. He stayed on the phone with customer service for 2 hours switching sim cards and trying to activate the phone, while I sat there with No Knowledge about what was happening or going on. I got tired and took the phone and left. during the next 4 weeks I had been on the phone with CS, taken the phone to the store and dropped it off, switched sim cards multiple times and at the end of December Boost CS says that the phone is locked. This Store sold me a locked phone, says they don't unlock phones and their phone policy is 7days to switch phones or get refunded. They told me NONE of this while I was waiting on them to fix the problem and turning the problem as its all my fault and all I did was buy the phone from them. Thier customer service is horrible and they have NO knowledge about boost or phones in general. I tried to report them to the BBB but they aren't even trusted with them. Steer away and choose someone else!
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August 2022 by Yesenia Lantigua
I can't give them anything less than one. Customer Service is going from bad to worse.
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March 2022 by love & light
Drive 4 miles to here and there closed at 1:42pmNo notice on the door to why.
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July 2021 by David B.
I went there and they told me my phone needs an upgraded sim card without even checking. They installed my sim card and my 1 year old phone stopped working. Later they told me it wasn't eligible for an upgrade and no longer works. I would need to buy a new phone. I need a new phone because they broke mine. Avoid this place at all cost. Boost will give you the run around with customer service if you can get a hold of a real person online. I've been with boost since 2015, and because of this store, I'm never working with them again.
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July 2020 by Jessmarie Candelario
horrible service ever. they made a mistake and plus that charge 10 dollar for my sim card that they employed mess
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June 2020 by PETERJOHN ARMY
She was cool, and try to help ME*
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October 2019 by Ana Quinones
Best service with Paola!
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October 2019 by Jimmie Hardy
Everytime I go in a boost store, there's always just one employee there and spends up to 30 minutes with the only other customer in the store. They're not to knowledgeable about the products either. It seems that they rather be doing what ever they were doing before customers come in the store too. I've been with boost for years, but I do see that ordering online is better and you get more info
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October 2019 by Kristopher Mcfarland
Stop on by for fast great service. Yeralis is great and has excellent customer services. My activation for my new phone was very quick i was in and out.
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October 2019 by Johnny Clay
Paola is an absolute doll and so very helpful I hope that she keeps you guys because I love her
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October 2019 by Lurk&GetHurt
They pretend to give you discounts and deals but in actuality they rip you off
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September 2019 by rick corpus
I switch to boost Mobile about 4 months ago I was with metro and don't get me wrong metro is good but they don't service a lot of areas and when I moved a couple times I wasn't getting a good signal so I that's why I went to boost
