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January 2024 by Ron DaPez
Decent prices but no quality control on high priced boots which baffled me. Several pairs had flaws which should have been noticed
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December 2023 by Miranda Forrest
Really good customer service. I lost my phone inside the store and all of the staff helped me to look for it. Good selection of jeans and boots
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December 2023 by nasir shaikh
The experience was wonderful. The moment I entered, I was greeted. The sales manager, came to me asked me if I needed anything to let her know. Being first time buying these shoes, she helped allot. Would recommended.
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November 2023 by Ronald Buanno
If you come to this location see if Clyde is working. He helped me figure out what size I was with the foot measuring tool and was nice and friendly. Store has a lot of popular brands I wanted to try on and check out style wise. Only reason I'm not giving 5 stars is I went late one night around 2 hours before the store closed and no one seemed interested in helping me find what I was looking for. Glad I went back though and Clyde helped me get setup.
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November 2023 by Alexandra Morales
Excellent place and customer service
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October 2023 by Bryan Brewster
First I would like to say, it a beautiful store and very well kept up with and clean and organized. But, that’s where the good experience ends. The customer service needs some big help. No one greeted us, no one checked on us for over 20 minutes. There were 3 employees and 2 customers for about 10 minutes then just me. I approached an employee for a question and was told to ask someone another employee and pointed to the other employee. That other employee did assist. Check out was very quiet and felt like I was a bother. Employee only said thank you after I said thanks. Will not be back to this location and really hope this is not the norm. Such a nice store.
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May 2023 by Brian Slusarz
They have a great selection. Their prices are a little on the high side and I do wish that the staff was a little more familiar with the western wear brands. If you're looking for a good hat, closing or boots you'll definitely have a good selection.
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May 2023 by Victoria C.
Expensive and has limited sizes. does not carry anything above a size 14!? I don't know why they even bother advertising on certain clothing so don't fit unless you're Stick Figure. And I think that they should try to get people who have like more shapely bodies instead of people who don't have stereotypical thin waist lines. Wanted to get some gifts for my older family, but most of the stuff in there is pretty cheap not very well hell together I think they should really stop selling junk to people that isn't actually any good and probably won't last no more than three washes.
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January 2023 by Rafael Reyes
Awesome service as always. The minute they found the size for my nephews boots they called me to inform me and that speaks a lot about them. Thanks Guys God Bless see you soon
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December 2022 by Alyssa Veloz
Customer service is terrible. I was told that they take over 2 weeks to return your money should you order a product online and need to return it. They stated if I drove to one of there locations I could get my refund processed right away. I drove 4 hours to their nearest location to get my $171 back and now over a week later I STILL DO NOT HAVE MY MONEY. Never order anything from them online. They will give you every excuse as to why they cannot get your refund to you. Supposedly after calling multiple times a supervisor finally decided to tell me “my money got stuck” and she would “see what she can do” it’s been a month now since I ordered the product and have returned it. No money. They don’t care. Do not order from them.
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December 2022 by Angela Fox
Customer service is always the bestOnly complaint no size 7 men work boots in stock at store! I mean absolutely none! What about us lil foot people who work hard?!
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October 2022 by Chandra Coleman
This is a very nice Western store! They have a great selection of clothes and boots! Clyde was very knowledgeable and helpful during our visit!
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October 2022 by Anthony Abele
Went for an online return. Staff was very friendly and knowledgeable. Helped get correct size.
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September 2022 by Ree B
If I could give this place zero stars I would. My boyfriend and I went into this location on Saturday(9/17/22) around 1:30PM. Upon entering the store we went directly to the wall that had the men's hats. When we began looking for a hat for my boyfriend we noticed an employee named Ashton, helping a customer. He was being very accommodating, friendly, and very helpful towards the customer, even offering to fix his hat whether or not he purchased one from that store. We were standing approximately three feet away from the customer and Ashton the employee. When the exchange between the customer and Ashton was over, the customer went towards the back of the store to meet his family. Ashton walked away, never once acknowledging our presence. We were not welcomed, nor did he offer any type of service to us. Ashton proceeded to walk to the cash register. I assumed maybe he was going to help a customer that had gotten to the store prior to us, and was waiting for him to finish helping the gentleman he was with when we arrived. That was not the case. He stood at the register with two other employees and began to chat. I stood in the middle of the store between the register within sight of Ashton and the other employees while my boyfriend continued to look at the hats. Ashton looked at me five times, never asking if I needed help.When he looked me in my eyes for the sixth time I proceeded to let him know that I did not appreciate the fact that he seemed to be uninterested in providing service to us because we are Black. I pointed out the fact that we were standing beside the original customer he had been helping and never acknowledged us. My boyfriend asked to speak to the manager(Laura) to let her know what our concerns were, she was very patronizing and really didn't offer any type of managerial concern. I have had experiences where in certain places of business where the customer service is at a low level. But, this was a case of blatant racism. The original customer that Ashton was helping was not Black and received red carpet treatment. To be perfectly honest, I was eagerly waiting to receive that same treatment when it was our turn. We were looking to purchase several items and would have appreciated the expertise he displayed in order to find what we were looking for. But, to our dismay we were ignored and disrespected because of the color of our skin. Needless to say, we will be reaching out to the district manager on Monday morning, and we will never set foot in that store again. We will also let anyone that we come in contact with know about our experience.
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August 2022 by Jeff Ferreira
I could live in this place as the smell of leather lingered all through the store. Everything was displayed wonderfully. Greeted as soon as I walked into the store with smiling faces. The manager (Kim) was absolutely wonderful. Professionally friendly, excellent demeanor ... You could tell by her employees attitude and attentiveness that she knows what she is doing.
