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February 2024 by Crystal Morales
I have been with them for a few years. I know them when I had an emergency with my dog, ripping out, her nails coming out of her cage, and they were very good with my pet who has passed away, and they also help me with putting her down due to a massive cancer, they know my pets by name they know us by name they treat our pets very well. The staff is awesome the doctors very awesome I just love it you could email them they will respond. They're very responsive, very attentive and I believe that is worth more than anything in the world especially when we have Fur babies we love as kids. And as soon as we call them for any questions, they're very patient with us in you have to experience their service they are awesome. Are used to go to a supposedly cheaper VET in the area very known and their service was not that great specially when they were just tell you whatever you wanted to hear or anything like that but here they will tell you the truth they will talk to you straight on.
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February 2024 by Rick Rios
First time going for my boy diseal ... they seemed caring .. looking after his well being..even after the visit ... very nice
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January 2024 by darlene miranda
Im very protective of my doggy Luna and it’s very hard for me to trust anybody with her care but since day one, everybody at BVL has been super kind and has treated my dog very well. Dr. Natela is always very thorough in her explanations and you can tell that she genuinely wants the best for each pet and loves what she does! Wouldn’t trust anybody else in taking care of my doggy!
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January 2024 by Mirihaliz Burgos
Super delighted with the service they provided me. This place is highly recommended, I will definitely return.
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January 2024 by b
Great vet if you like your prescriptions being sent to the pharmacy weeks after they were requested. Every time I call or show up for an appointment, the vet not only fails to send me any relevant/requested information about my visit, but they don’t ever send my dogs important medication to the pharmacy until I’ve played phone tag with them for days on end. On many occasions the RX was either completely different from what the vet was supposed to order, or it wasn’t ordered at all. The office stops answering their phone hours before they close, so good luck getting anything filled after noon on a Friday, you’re SOL until they open again on Monday. I’ve literally had to drive down there and demand my prescription be filled before they leave for the weekend, something they were able to do immediately because although they stopped answering their phones at 3pm, they were all sitting in the lobby not busy at all, with the doors locked well before their closing at 5pm. If you’re there during your listed business hours, why are my calls being ignored hours before close, and why are you trying to avoid servicing your patients? I should not have to angrily show my face and demand to be heard, please learn how to answer your phone and stop being lazy. The vets/techs involved with this animal hospitals horrible business practices need to have their licensing revoked and they need to find another line of work if helping their patients is not their priority.
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December 2023 by Elliane Sutton
Love their staff and facility.♡Best care hands down.
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November 2023 by Suly Diaz
Love our visits to BVL Veterinary Hospital. Great knowledgeable, passionate staff. Always have my pet's best wellbeing in mind. Very flexible with the hours and very accommodating.
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October 2023 by Камилла Шляхова
The best clinic! Dr. Natela Turzhanskaya and her team did a professional job for our Drew and gave us recommendations on how to properly care for our puppy! We will definitely come back here! Thank you!
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September 2023 by Gwendolyn Noel
We had to put to rest our beloved yorkie of 15 years. The staff showed such empathy and kindness. They did not rush, explained everything and was there every step. I know our Gin Gin was in good hands. Thank you all for your kindness.
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September 2023 by Nawar firdaws
My baby, Merlot, had an emergency one night. I called multiple vet hospitals asking if they can slot us in last minute as we're new to the area. BVL rep, Angie, iirc, was so compassionate, empathetic and helpful. She slot us in that morning itself. When we were there, everyone was super kind, and the vet, Dr Natela, ran a thorough check on Merlot, was very patient in explaining all her findings, and broke the information down in a way that sleep-deprived me could understand and remember. Fast forward a week later, I must've called the hospital multiple times and spoke to Maribel (not sure of the spelling) and she was very very helpful. Merlot is getting better now. And even if she doesn't, I feel better knowing we did everything we could, and that the folks at BVL helped us every way they could.
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August 2023 by Julia Roudenko
This Vetiranary is genuinely the best clinic I have ever been to. Doctor Natela is educated, compassionate, and honest (which is very hard to find nowadays). The staff is also extremely kind. All around a 10/10 and will recommend to everyone.
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April 2023 by Adam Jernberg
Maribel is always very kind with patients and has even assisted me with a complicated pet insurance situation as well. The vet knows what they're doing and talking about and Loki and I are always pleased to see them.However, (sorry!!) don't trust the purina food diet or the food recommended who they are partnered with; that's what all vets are partnered with for some form of commission/exchange. Personally I use VICTOR with grains ocean formula and it's been great. But that's all vets that say this so besides that very knowledgeable!
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January 2023 by Luisa Ardila
They have taken care of my 3 year old Pom since she was a puppy. They are the only place I trust. A few weeks ago she got unexplainably sick. Everyone at BVL was amazing, listening to my concerns and checking in every day by phone to see if she improved. And although pet care is never cheap, I noticed their prices are more reasonable than other places. When she first got sick it was on a Sunday so we had to go to another emergency clinic and that was noticeably more expensive even for the same meds and tests. And above all, you could sense they actually care. Would 1000% recommend.
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December 2022 by María Elena García
This vet offices gave the wrong diagnosis to my ? In June this year and RX also the wrong medication due to that 2 weeks ago I have to put him to sleep after 13 years that’s was with me . I bring him in June 2 time because he has breathing problems and they do X ray and the first time Dr talk me that he has a collapsed trachea they putting him in a oxygen machine and he supposed to be recovered and RX medication for that but at the same time they talk me they want to do again the X-ray in 2 weeks because they saw a shadow on that . In really my ? not have nothing in the trachea the only problem that he was is ❤️ problem but they never diagnosed that for that caused he never took medication for the heart problems. On November 10 the day of last hurricane I had to bring him to a veterinary hospital and when they performed the X-ray they talk me that the trachea was in perfect condition and the problem of the dog was the ♥️ That at that time was so big and surround of liquid and he never received medication for this problem in this veterinary office because of that he spent the night at the hospital ? and next day my son picking him and brought to vet office and in the middle of the morning they ☎️ me Dr said that the dog do not answer to the treatment and he doesn’t alert and he recommended to put him to sleep for the missing diagnostic that they do. I do not recommend this veterinary office to anyone because If they did the right diagnoses on him since the beginning and put it the right treatment my ? was alive. Because he was a Yorkshire terrier and this breed of dog ca living until 16 years old. Please do not bring your dog ? to this office they if you care about your mascot. I am suffering so much for the decision that I have make for the malpractices than they committed. Thanks below is a picture of him
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October 2022 by JoBeth DiStefano
The staff and doctor are wonderful! They really care about our pets, and even followed up with a telephone call the day after our dog's visit for shots.
