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August 2025 by Sal
I came to this location and Dory met me at the door! I explained my situation to her and she told me to get my paperwork and come back. It took me a week but she remembered me and greeted me with enthusiasm. After checking my paperwork she took it to a different person. Another person, Will, came out and introduced himself. To be honest, I thought he was going to give some nice reason why I couldn’t be helped since my repair had been a while ago in Orlando. Not by choice. He walks me to my car and looks at the part that was coming loose. We walk back to the lobby and he says it would be taken care of and to give them a bit of time. Ok. He says to enjoy some coffee or water. I proceed to talk with Dory telling her how my car was hit and the Caliber 1 mile from my house said it had to go to an Orlando location!! WHAT? Needless to say I was not happy! So with not much hope I tried this location on Osceola Parkway because I didn’t want to go to Orlando. I am overwhelmed at how kind and everyone here is. It almost makes me cry because this problem could have been resolved a long time ago. Now my SUV will be perfect once again! Thank you from the bottom of my heart Dory & Will! I will tell everyone about you both
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July 2025 by Alexandra Roman
Great customer service everyone here is super sweet and helpful the secretary at this location was very patient and understanding and she was great !!
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July 2025 by Marangely Valdes
Great service! Very smooth and communicative 10/10 service
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July 2025 by Leeanie Ortiz
Will was amazing! Great service made this unexpected process so smooth for me.
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July 2025 by W C (Blue)
Will , and the whole team was great! They’re very talented customers service 10 out of 10🎉🎉🎉
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July 2025 by Jonathan Miller
All the service was fantastic…. Willy was so professional.. Great Customer Service!! 10/10
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July 2025 by Gee Vee
Ariana is awesome and very accommodating. Shes made it easy for me and made the repair in a short possible time. I appreciate her a lot and the whole crew! Thank you guys!
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June 2025 by Polly Clarke
They were great and kept me updated on my car. I would definitely suggest them to anyone. Love the family run company.
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June 2025 by Dani Dinsmore
I brought my car to this shop because it was recommended by my insurance. After they repaired a dent in the front passenger door, I had to return a few days later because the door wouldn’t open from the inside. Not a major issue, but frustrating nonetheless. Fast forward nearly a year—I got a flat tire and discovered I couldn’t replace it because the lug nut key was missing. Turns out, this shop had used it to replace a rim and never returned it. They’re the only ones who ever touched it, so I know it happened here. Their oversight ended up costing me $200, two AAA visits, and hours of my time to fix at the dealership.
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June 2025 by Dakota Billings
Great experience and amazing work! The employees made this process incredibly smooth and painless. Highly recommend this location!
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June 2025 by Grupo ELIOM
Very fast service
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June 2025 by Lissette Ortolani
⭐️⭐️⭐️⭐️⭐️
A week ago, I found myself in what I call the “Unplanned Auto Adventure Strip Mall.” I was getting my windshield replaced at Safelite (next door), and when I came back to my car… surprise! My battery had decided to quit life altogether. Zero percent. Not low. Not dying. Dead dead.
First win: the awesome guys at Safelite tried to jump it. Nada.
Second win: AutoZone was next door! A kind gentleman tested my battery and confirmed its death certificate. They even had the exact battery I needed (thank you, car parts angels!).
But then came the Mercedes curveball: my battery lives under the passenger seat like it’s hiding from taxes, and AutoZone didn’t have the tools to install it.
Desperate, I walked into Caliber Collision, and let me tell you—the woman at the front desk is what Southern hospitality is made of. I explained my battery-under-the-seat-dilemma, and she didn’t blink. She called the manager, and in no time, their team came out, brought tools, took out the seat, replaced my battery, and got me back on the road—no questions asked, no eye rolls, just kindness.
They didn’t make a dime from me that day. They just helped—because they’re good people who care. And I later learned they’re active in the community too, doing food drives and helping local shelters. So yeah, if you’re looking for a shop that does great work and has great people? Go here.
Caliber Collision, Osceola Parkway—thank you for restoring my battery and my faith in humanity. 🙌💛
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May 2025 by Jackie Wall
Everyone is very helpful and speedy with fixing my car. Will helped me out today to take care of everything and he’s very nice and thorough
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May 2025 by Christina Disla
Will was absolutely wonderful in restoring my car back to pristine condition. Thank you so much
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March 2025 by You B
The worst, 0 customer service, 0 politeness, 0 professionalism,
I hope the get shut down soon.
Bunch of scamming ppl at the shop.
Whatever you do don't take your car there
Same generic response. Show that u really don't give a shit
