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December 2023 by Stephanie Botello
I have lived at Cortland Hunters Creek for a year and a half now in two different apartments (a 1 bedroom and 2 bedroom).Some days your valet trash gets picked up and some days it doesn’t even though you are paying monthly for the service, the apartments themselves are run down and have pest issues. Appliances are either dirty or spray painted over the rusting parts to appear nicer. All the baseboards in my current apartment are scratched up and painted over (yet they charged me $100’s of dollars for four minor scratches on my baseboards in my first apartment with them), so beware of your bill for baseboards upon move out without any guarantee that they will actually fix them. My roof has stains from condensation that they paint over but the stains come right back a couple weeks later, kitchen is not up to par for what I am paying. The pool area is constantly dirty and some tenants do not pick up after their pets despite signs being put in place. Constant leaks in the middle of hallway buildings and apartment sinks. You will see all these issues if you decide to tour the apartments.I had to clean mold out of my kitchen upon move-in just to give you an idea, despite the cleaning crew coming twice. Management used to be cordial and helpful but has recently changed and most recently after waiting an hour to get some answers at the office was told “well we don’t need to tell you anything.”As for the pro’s, the service team is really good about taking care of service orders, it’s a family oriented community for the most part and I’ve never had an issue with noise from upstair neighbors.For the price point, there are plenty of apartment buildings that have been newly built in the surrounding area. The quality of these apartments/amenities are nowhere near “luxury” they are overpriced.
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November 2023 by Adam M.
I'm reviewing this apartment complex as an observer. My partner was inquiring about Cortland Hunter's Creek, but ultimately couldn't move here due to factors outside of her control. I have to commend Jeanie for her commitment to making sure my partner left with a positive experience - even when the circumstances weren't ideal. It speaks volumes about Jeanie as the community manager, and Cortland as a whole for how they genuinely want to make sure their tenants and potential tenants are completely satisfied.
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October 2023 by Shirley Dor
I’ve been a resident of Cortland Hunters Creek and it’s the best apartment community I’ve ever lived in my entire years of renting.They are quick with reviewing applications, prompt with issuing approvals, provides an initial walkthrough with you in your new home, makes you feel welcome almost as if this was a house. The amentities are amazing! My favorite is the gym! The homes, absolutely gorgeous, spacious, and modern.I’ve encountered a few issues like mildew growth during the summers, sudden roach infestation that steadily grew. While these are two things that apartments can’t escape, the management and maintenance swift replies and action plan to solve my issues made it far less anxiety ridden.Another issue. After a year and a half of living here, our gate suddenly stopped working which caused a major issue with having guests, deliveries, and more. I’ve heard that this has become an issue across all cortland properties that I hope they can come to a fix soon or at least let us know that they’re struggling to find an issue. It appears to be yet another problem, far beyond their control.Areas of improvement can be notifying us of sudden maintenance in our apartment as a result of neighbors within a reasonable timeframe, notifying us that some issues just can’t be resolved at the moment, and bringing a more supportive environment for residents as it we’re during the pandemic.I wanted to be as through with my review because I truly hate reviews that don’t really share a residents experience
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September 2023 by Kiara Ramirez
The Maintenance team here is the BEST! Service issues are resolved promptly and throughly!! I want to give a big shout out to Victor Martinez for a job well done!
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September 2023 by Rosa R.
Thank you to the maintenance team, especially the service manager VICTOR MARTINEZ! He's always quick to respond and goes above and beyond to exceed my expectations! :)
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August 2023 by Allen Slick
The service manager and his team have been great to my and my roommate in the time ive lived in this area.
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August 2023 by Jackie Saez
Beautiful property and a staff that is always ready to assist. The service manager was very helpful and made sure our home was ready and perfect!Thanks service team !!
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August 2023 by Dakota Flower
Overall horrible experience. Cortland is a property manager most would refer to as Slum lords. I’ve had a few bad experiences, but this one takes the cake. They partner with a vendor who scams people by waiting for their registrations to expire(I will take one on the chin for allowing mine to expire, but this is pathetic). They keep them on file and I was told by management they will actively call and have them tow your vehicle within 24hrs. The managers response started with “Ok, this is gonna sound bad, but….”They use Tow Pros LLC, this is the scam company I’m referring to. You are who you partner with.
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July 2023 by Dakota F.
Worst place I have ever lived. They locked me out of my own house performing a "maintenance Check" once and i filed an Emergency service...They NEVER called me back. I had to get a hotel for a night.My vehicle was towed from the property by a 3rd party, hired by Cortland's Property Managers, due to an overdue parking permit, clearly posted in the window. Contracting with Incompetent, self-serving, vendors, such as this towing company is typically something I would associate with "Slum Lords". I have never heard of a propery manager going this low. Of course, getting a hold of someone was impossible. Staff was beyond incompetent.
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May 2023 by Millie M
I have nothing but great things to say about this property. The office staff, management and maintenance very nice, pleasant, knowledgeable and just great overall. I give them a 5 star. ?
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May 2023 by carlos martinez
Just wanted to say i've been here close to 6 months now And so far I've been pleased especially Victor the guy that handles and takes care of the pool and pool area.He does a great job maintaining it and keeping everything in order and free of garbage and debris He is a great asset to our courtland community..
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May 2023 by Jose Flores Tirado
I haven't moved in yet but I was attended by a very nice person Hannah she's extremely great person I been in apartment search for few months already and I haven't got the chance to talk to someone so nice like Hannah for a moment I thought that it was impossible to find a leasing agent like Hannah if i could give 10 stars to her I will 100% leasing agent
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May 2023 by Faith Reyes
Beautiful apartments and great staff!!Thank you to the service manager Victor and his team for the community always looking nice.
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May 2023 by Frankie Belen
Cortland communities by far are the best in the industry! Their associates are friendly, diligent , experienced and the communities stay clean , fresh down to every detail.
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May 2023 by Erick Ortega
Cynthia Ruiz provided such a good experience while we toured the apartments, she tried to look the perfect place according to our needs. Thank you!
