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November 2023 by lulu Lebelge
We rented for a week .Our experience was not really positive with this branch office. The Rv was not clean when we picked it up ( they did clean it when asked) .The grey water tank had not been emptied. ( we found out later) Contrarily to what the employee had told us , we found out that all the items of the personnal kits, despite the price, were not new ... They were second hand items that had been cleaned, but were stained and some worn out... the employee later confirmed it was always second hand ...( so it's better to buy your own ..)The contact with the staff was not customer oriented ..Not really friendly .Not awful either.The RV itself was ok and we had a good time with our family..
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October 2023 by Brian Markovich
Avoid this RV rental company at all cost! We rented and RV for two weeks, and returned it in one due to all the issues we had! Then the management team refused to speak to us about our experience! This company cares only about profit and not about customer experience. It’s not our fault they rented us a defective product.
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August 2023 by Sandra Campise
It was a wonderful trip, the rv was very easy to handle. My doodles loved it also. 21 days and over 5,000 miles, Florida to LA and back. Not one problem. Except the intense heat. Hooking up was easy, even emptying the black water . I felt safe and secure in the rv. And confident that if anything went wrong I could count on CA to come to my rescue. Thankfully I did not have any problems. Thank you Cruise America for a long overdue and a check on my bucket list, an adventure with my doodle girls.
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August 2023 by Jack Williams
Excellent staff. Had a small issue with vehicle to start but they quickly took care of it. Would highly recommend this store for your RV rentals. One more note was the manager went above and beyond to take care of us. He needs a raise!
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July 2023 by Nancy Bumpus Tompkins
Very nice facility, friendly employee. Check in was quick & easy.We brought in a rental from the McDonough Ga. site for refurbishing.They have a couple of their refurbished resale RVs in the air conditioned showroom and it was interesting to see the finished product.
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July 2023 by chris altman
Very clean unit and everything worked perfectly. We rented for 2 weeks and drove over 6k miles with no problems at all. Also, the staff at this location is amazing! Everyone was very nice and easy to work with throughout the whole process. Highly recommend and will definitely rent again!!
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July 2023 by Chris A.
Very clean unit and everything worked perfectly. We rented for 2 weeks and drove over 6k miles with no problems at all. Also, the staff at this location is amazing! Everyone was very nice and easy to work with throughout the whole process. Highly recommend and will definitely rent again!!
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May 2023 by Steve V.
Cruise America BUYER BEWARE!!!!!!!!!We bought a 2018, 25' RV from Kissiminee/Orlando, FL.We were told we had a 90 day warranty from Cruise America (CA).We opted to buy the two other warranties they offered, since this RV was was used, with no maintenance records available for us to review.Funny: We did receive a 120 point "repair and check off list", which was all checked off.We inspected the RV VERY carefully, before purchase. BUT, upon taking her home, things started to unravel quickly:1.) Toilet - black tank drain pipe was broke, also with wrong size coupling attached AND seal missing and NOT DISCLOSED.Because it had not been emptied from previous user - OR cleaning team.human feces rolled down the RV hallway during the drive home.2.) Windshield had 2 pretty significant cracks......which were not visible, the way it was parked during our inspection And NOT DISCLOSED.3.) Two windows were literally broken beyond repair (We did not notice during inspection).4.) Engine misfire, so that it heated up VERY quickly.....making the cab VERY hot on passenger side, which was only discovered on the two hour drive home after purchase And NOT DISCLOSED.5.) SIGNIFICANT roof leak....which had been covered up/ COVERED UP, BUT NOT DISCLOSED to us, although incorrect REPAIR was attempted by someone. This was discovered by us after finding mushrooms growing in upper cab, after a significant rain.6.) SIGNIFICANT wall fire in kitchen......which had been covered up, by a panel and NOT DISCLOSED.7.) Passenger mirror loosened up on drive home.......dangling by the time we got home.....NOT DISCLOSED.8.) Overhead microwave cabinet loosened up on drive home, fell out upon further inspection, NOT DISCLOSED...although previous attempts to repair were obvious, when investigated.Since this was all discovered within our 90 day warranty with CA, We made MULTIPLE calls/emails to Jason, sales rep at Orlando; who directed us to Julio, corporate manager. Julio was just a pompous and extremely ignorant ass, who had no intention in helping us (even though they BOASTED a 90 DAY WARRANTY.The "supposed"repairs done to this RVs while it was a rental......was surely charged to the renting customer. They were done so cheaply and unprofessionally - IF AT ALL......that this constitutes fraud not only to us, but to the previous rental customers, who were most likely charged big time for these "supposed repairs".Point being, that all of the damage to these RVs, was WELL DOCUMENTED and PAID for by the Insurance company OR the rental customer.So there is NO EXCUSE for not repairing ALL of the DAMAGED items, since they had certainly filed claims and had gotten paid.This constituted FRAUD to ALL customers involved. We will be perusing a civil suit, since we are convinced it will not be difficult to find other purchasers,Who feel exactly the way we do.
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April 2023 by Lorna Ffrench
This was our first RV trip with two kids under two. Such a fantastic experience.Cruise America were so so easy to deal with, in and out quickly and no hidden expenses. Would highly recommend a camper trip to anyone.
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April 2023 by Rani DeGase
Bought from what seemed a nice salesman.The fool, I was. Their vehicles are in horrible condition and their check points they supposedly do, are really nothing more then pretty wrapping. Do Not Purchase anything from these crooks. We purchased then couldn't even use our RV for 3 months. They do just enough for it to run well for about 1 week. We've put in over $7 grand. They hid bad tires on the inside of the dually, added some refrigerant to hide the compressor going out and oiled down some bad tensioner rods. Don't get me started on the neglected rest of the RV and the bad rear axle that was dangerous for us to even drive off the lot. Putting my family at risk.
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April 2023 by Jody McDonald
Our first time RVing! The whole experience was great! I was nervous about learning all the details, but it was a breeze! Next time will even be better.
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April 2023 by Daniel Infantini
Worst experience. 2 days on the road with no refrigerator or generator.Trying to call the customer service and no one to solve the situation. Already having to pay 2 nights of hotel because no supervisor or manager is available.Really a bad experience because of the unit and the post rent service. Will suggest to rent in any another rv company. Hope no one else has this experience of your vacation
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April 2023 by Jess Fortes
Jason is fantastic.We have been looking at buying a cruise America rv for years. Jason was so easy to work with and very accommodating. Highly recommend.
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April 2023 by Brent B.
The folks behind the counter at this location in Orlando FL are not interested in providing great service. In fact I would avoid this location if at all possible.They will nickel and dime you for every penny and be sure to watch how they check you out... they will say the gas is at 3/4 full when actually it is at 5/8... no big deal but if you bring it back with 5/8 they up-charge you. Even though i had a photo of the original amount before leaving the facility. Again, not a big deal, just dishonest.All in all super rude and unhelpful. Gives Cruise America a very bad name. I will be trying other companies going forward as this is not worth the pain and suffering from fools.
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December 2022 by Phil Rizzo
All things considered, if Brock had not saved the day for our problem at the Jacksonville location, a family vacation would have been a huge disaster. Thank you Brock for making the best of the situation. I did not have much interaction with other staff since Brock was handling my rental issue.