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March 2024 by Ralph Diaz
Fast service with great front desk workers. Still great place to rent from. Staff always friendly and attentive. Answer all your questions. Never a bad attitude.
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March 2024 by Marcel Lussier
Absolutely the second worst car rental to deal with. Was quoted 400 but my Visa says 700. Guy was an absolute liar and lied to face. How do you go about suing a rental company anyone know.....
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January 2024 by Ivan Salgado
I was going to rent one but seeing the opinions I better abstain. Thank you for improving
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January 2024 by Marco Antonio Nieto
Worst service ever! Do not use this office! They overbooked the cars and they told me they only had a two seat car when I asked for a sedan (four door vehicle). The employee told me they knew since the day before, but "we sent you an SMS", YES BUT 10 minutes before the reservation hour came!I asked for a solutions and the employee said "Oh, you are asking for an apology. We are sorry. Is that enough?" Yes screwed my day because we did not have a car to visit the places we would like to go.This office has for value incompetence, neglicence and careless.I hope Hertz does not charge me the rental, because I showed up on time.
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December 2023 by Valeria Talavera
Employee Chris was amazing! He was so kind and lovely. I’ve never met an employee so helpful. Give him a raise haha. Thanks Chris!
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December 2023 by Rashard Young
Where is the zero? This location is horrible, I was suppose to have a large SUV, but got a van instead. I came back to return the vehicle and to my surprise no one is in here, it appears to be empty. What a joke. I sat in the lobby for about 45 min waiting on someone still waiting
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November 2023 by Naomi Johnson
I’m so grateful! They close at 5pm. They allowed me to drop off my keys to them at 5:10 pm. I was nervous because I didn’t see a drop box. The Hertz team was friendly and empathetic.
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October 2023 by GARY DILLINGHAN
1st time in Kissimmee, tried out a Tesla and loved the experience. Rolando, Chris and Kelsey are amazing. They gave me the full demonstration and I’m actually thinking about switching to EV & buying a Tesla now. I will be back for sure. Thank you for making my trip a memorable one!!
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August 2023 by ruth v.
I do not recommend this place. I rented an Suv to pick up at this location at 10:00 am. I called in the morning customer service to tell them I will be late to pick it up if it was ok and customer service said it was fine. When I showed up to the location there were three Hertz people laughing sitting down. I told one to one of them my reservation and he said that because I did not show up at 10:00, my car was given to someone else. The manager came out that there was a waiting least answer she could not give me a car that was being returned because there was a waiting list. I said ok please cancel my reservation. She said that there will be a no show fee. I told her why if I had called customer service to cancel. Do then she told me I had to call them myself to cancel. There's no communication between customer service and this location.
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August 2023 by Think possible Motivation
Good company rented a car booked it and they ran out on us it was to be a compact car!Lots of people have issue with them running out of cars, it’s a busy location from what I can see!Why am giving a good review Is because they gave me a compact SUV instead. But it was ugly so opted for a upgrade to the Dodge Charger!They gave me option for premium as well for 20 dollars per day more.I love thé bigger size and the more speed for highways. My family really enjoyed the car!I am from out of town!Not sure what the experience is but the guy is also pretty chill!Just keep up the good work, you never know how you can make someone day!Tell the Location Manager thanks for the suggestions!I forgot her name am Sorry but please keep her she is amazing! She makes me feel very welcome!Also I made a mistake on my first reservation and called 1800 number they gave me full refund!I had a good time!Will use Hertz again.Jason,
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August 2023 by Sandy Keyamo
Horrible experience, company overbooked and left me stranded without a vechicle. The staff has zero empathy if you are not a gold member. Supervisor was extremely rude and disrespectful. Rent elsewhere!
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June 2023 by Rania Reese
My husband didn't learn his lesson from last time, he reserved a car in March and got a text the morning he was supposed to pick up the rental saying nothing available. He called and was told it's normal unless prepaid. So last month he called the 800 number and asked if he prepaid if it was guaranteed to be there this time and they said yes, so he prepaid for rental. Got a text the day before he was going to pick up rental that said vehicle not available, he called the 800 number and was guaranteed that it would be there to pick up. Got there and no vehicle available, he told lady he was told car would be there she said "they lied', rude lady, and now he has to wait 7-10 days for a refund, or can drive 30 minutes to airport and pick one up for 3 1/2 times the price. So now trip is cancelled, stay as far away from this or any hertz for that matter avis and budget are down the road and enterprise isn't much farther.
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May 2023 by Evan Wallace
I would highly recommend hertz in Kissimmee Florida. Michael foss and his colleague we’re extremely helpful to me,very friendly and polite and made the process of renting a car for me that much easier! Would highly recommend5 star! Thanks for making my experience in Orlando that much better guys!
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April 2023 by Jen Land
The worst hertz place, the customer service was awful. I did a reservation for $67 for a rental for 12:00 pm to return tomorrow at 8:00 am, I will return the rental at MCO (Orlando International airport) when I received the email confirmation, never ever I received the info I will going to receive and “extra fee due to the return” the hertz employee told me that at the end of the email confirmation they do a reference about the extra charge, I gave him my phone and he checked by himself the email and tried to find where they supposed to inform me the “extra fee” to show me but of course he never found it. So PLEASE don’t go Hertz at 715 E Vine Street Kissimmee,FL because the guy can’t explain a surprising hidden charge, also he is not in a mood to offers a regular customer service, no one was there just us and he needs time to chat with his peers, so we need to wait until he finishes, he never went out with us to see the rental and walked around it.
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April 2023 by Michelle Haynes
If I could give this company/location 0 stars, I would. I booked a car rental 8 AM yesterday morning (3/30/23), and this morning (3/31/23) at 7:10 AM BEFORE they are even open, someone sent me a text from an iPhone saying that they are overbooked!! Plus, they have already taken my money for the rental!! This is absolutely ridiculous!! If you have somewhere important to go, I would not rely on this car place!! Just go to enterprise!!
