Investing near Kissimmee, FL

“Ms Soannette Castro.. out of the Kissimmee branch office.
Did such a great job with my claim and different things that were going on with my account. My husband and I came in and I needed to be added to his account then needed to be an expedited process and she helped me with that both in person and over the phone.
The need was desperate and the representative who initially started the changes to the account over the phone did a horrible job with explaining and misleading me with information that could have cost me my holiday money deposit.
Miss Castro did her best to translate information back and forth and when above and beyond her job description we are pleased with the results. Happy holidays ???”

“Lost my debit card while visiting family out here. Sarah (fairly certain her name but it has been a hectic week…) was absolutely amazing - got me scheduled quickly, stated what I needed to bring to get a same-day replacement, had me out in under 20 minutes with a new card (and canceled the lost one). She provided impeccable customer service throughout the process. Thanks so much!!”

“Exceptional Service at PNC Bank!

I had a fantastic experience at PNC Bank, thanks to Elizabeth Velez. Even though I’m not a local customer, she went above and beyond to assist me. She was incredibly helpful, professional, and efficient, quickly resolving issues with both the mobile app and my debit card in just a matter of minutes. Her knowledge and friendly approach made the process smooth and stress-free. I truly appreciate her outstanding customer service and highly recommend PNC Bank for their dedication to helping customers.”