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February 2024 by Maresia L.
I love this place! They are so friendly and makes sure all my needs are met. Every time I walk in, I'm greeted with big smiles and there's always someone welcoming me in. This place plays the best jams, and Cynthia (my New York girl) always helps me when I come in. I can't speak more highly of this place and would recommend it to EVERYONE!! Thank you guys for always being here!!!
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October 2023 by Glenda Mendoza
I found a great bike almost new 50 % price, the salesperson help me right away and im happy !!
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October 2023 by Rocky White
Ive been coming to this pawn shop for 2 years the staff is amazing and so is vince as well. Before i left to texas i had to sell most of my stuff when i came back to bvl vince rembered who i was i always feel so welcome when i come here
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October 2023 by Maria Montañez
Excellent customer service and super knowledgeable. They work with you every step of the way and treat you like family. I was completely happy and satisfied. Thank you!Cynthia and Raphael are AMAZING!!!
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October 2023 by JC Dynasty
Very Happy with my visit at this store. Cynthia was very attentive and willing to help to find what I wanted. Definitely I recommend it to everyone to visit.
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October 2023 by Juan Mejia
Vince at the pawn shop provided exceptional customer service. He was friendly, knowledgeable, and went above and beyond to assist me with my needs. I truly appreciate his professionalism and willingness to help. Highly recommended!
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September 2023 by Dante Rivera
I came in there a few day ago to pawn a few things during a family emergency, and Vince really went out of his way to help me out and made sure I understood how everything worked. The whole team was very welcoming, they even offered my little brother a snack and a drink. He’s handicapped and people aren’t always nice to him so that was very refreshing to see. Thank you Vince and everyone else at La Familia
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September 2023 by Lee Marqx
I wanted to express my appreciation to Alicia for making it possible to keep my loan and assist me the best way she could in this process, I will continue to do my business with this exact location just because the customer service they display ! Raphael thank you as well for your personable service you are a charm to know! They definitely treat you like familia ? ?
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September 2023 by Micaela J
Honestly a disgusting and unprofessional visit today. I came in trying to sell my very valuable Michael Kors purses and the woman that came to give me an appraisal waved me off because "I don't want these." Then decided to speak about me and my items to the other employees in Spanish, which surprise I speak Spanish, so I understood the degrading things they were saying. So it was honestly such a waste of my time, I wouldn't recommend. I agree with other reviews they definitely are racist unfortunately.
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August 2023 by Carlos Navarro
cynthia was great. she was very patient even though i kept going back and fourth with options and even helped me choose the best one for me. Customer service was A1 personality, i would def come back in the future ! :)
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August 2023 by windy kinlaw
I purchased a ring from w vine the lady there told me to take it to this shop which is 30 mins away for them to go two sizes up i got here at 4pm because of the traffic and our schedule i called here before i got here when i got here the guy that does the up size was getting ready to leave he said if my boss says go ill do it he came back out asked for the ring went to back i could see him working on it through the glass the boss lady stepped in and told him to stop. I think that the service is horrible im from sc i cant cme back in a few days but the way the manager handled the situation was unproffessional and selfish
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August 2023 by Phillip Johnson
I told cynthis that the ebike she was selling me had issues. She insisted that it only needed to be charged. But it takes a few hours to charge the battery i took her at her word and paid $350 for an ebike that she said worked fine and verbslly and in a text message said that the ebike was in good working condition. But even after putting the bike on the charger for 5 hours the motor still did not operate .I was able to return the ebike. The staff. Especially Cynthia are extremely heloful and friendly.LaFamilia is a great place to get deaks and great people!!
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June 2023 by James DAgostino
The Jeweler at the Osceola Parkway La Familia is awesome. Great Artisan with very reasonable prices. Bring Your jewelry repair and maintenance there… two times for me and my Wife and never disappointed.
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May 2023 by Louie Garcia
I just purchased a PS5 from LaFamilia, and both of the sales people were super nice and helpful. This was my first time in the store so I didn't know what to expect but as soon as I walked in they said Hello and asked me if I had any questions or if they could help me with anything.I was looking for a PS5 and Rafael was very helpful and patiently answered all of my questions which I really appreciated. He explained the process, the warranty and the layaway in case I was interested. I ended up buying the PS5, so THANK YOU RAFAEL for being so helpful today...GREAT JOB! ??
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May 2023 by Painting My Life Away
They always seem to have good deals. I bought a few items from a gentleman named Vince. He was very helpful and gave me a good deal. I will come back again. Thank you guys
