-
January 2024 by Alec Diaz
I was shopping online for new mattress and found a great deal at Mattress Firm.I visited the local Mattress Firm in Kissimmee, Florida. I was very pleased with the great customer service provided.I rate this location five stars for stellar customer service. The sales manager, Juan, was very friendly and professional.Thank you again.
-
December 2023 by Tanya C. Thornton
This is third time over the last few years that my parents and I have purchased from here and we’re always welcomed with great service and products. Juan was so patient with us today as we navigated through what we needed and he made sure we were all set. We’re happy to do business here and most certainly recommend.
-
December 2023 by Sherol Pineiro
Johanny is the best and most helpful sales person I've ever met. She answered all my questions in the most professional way.
-
December 2023 by Caris Lynel
The salesperson Johanny who attended me was very helpful courteous and friendly, she helped me in my purchase and I’m very satisfied with my purchase! Recommended 10/10
-
November 2023 by Brenda Lorenzo
I was happy with the selection and variety. The salesperson was willing to work with us to meet our must have’s. I left very satisfied with my purchase and the service
-
November 2023 by WELRU
Great experience. The sales rep was very helpful Explained to us what we needed to know. The prices on their mattress’s set are very competitive to other stores.
-
November 2023 by Ana Gonzalez
Juan heard what my needs were, always providing the best advise within my budget. Every time I have a mattress need I only go to Mattress Firm to buy what I needThanks to the staff and Juan deserves a 5 star costumer service review!
-
October 2023 by Tia W
Thank you, GLEN!Glen was kind, very patience and honest with prices and kept us within the price range. Best experience of matress shopping, 100% recommend!
-
September 2023 by Mark Esty
We had a great experience working with Yohanny. She was very helpful and friendly and she worked hard to get us a great deal.
-
September 2023 by Landon Johnson
Went in and bought a mattress. Signed up for the credit card only because the sales person explained to me I could use at a long line of stores besides Mattress Firm to buy a new living room. Do NOT under any circumstances sign up for the card. They lied. The gentleman straight up lied. In fact to go deeper into his lie he said you can go across the street right now and use the card at Room to Go! Lies. I called Rooms to Go! They have no clue what I’m talking about. Don’t fall for the trick. Full me once—shame on you.It is so disheartening that people boost just lie straight to your face just to make and sale and get a kickback for signing you up for a card. So sad.Edit made 9/4/23!!!They comment let’s discuss the matter further…. Why? You already lied. You already got your store credit, your commission……you’ll continue to practice unethical business practices just to sign people up for your credit cards. What’s the point? I don’t need a coupon to buy additional things at your store.
-
August 2023 by Y R
Great customer service. Was informed of the products, was given different product comparison and ultimately given the best option to meet my needs and budget. Would recommend to anyone and will come back in the future!!
-
August 2023 by Ana Cuevas
My husband and I had a wonderful experience at the Osceola PKWY Mattress Firm store. We did not intend to purchase any bed sets today, but Yohanny was incredibly knowledgeable and personable sale person. She took care of each aspect of the sale and made it happened for us. Thank you Yohanny!
-
July 2023 by Jorge Colon
It was a very nice experience buying my new mattresses. Joahni, from Kissimmee store, was absolutely helpful .
-
July 2023 by Marlesha Zorrilla
T was so courteous, helpful, and knowledgeable. It was a no-brainer. Her calm, laid-back personality is a must-have in this business. She took an unpleasant experience I had in another store and turned it into a grand experience in another. I ended up spending three times the amount of money that I planned on, as most of us do. I planned on being cheap, but I got everything I need at a good price. T showed me that comfort, elegance, and style can come at a good price.My husband and I are just moving into our first house, and we have two more bedrooms that are going to need beds, so we will definitely be back. I would 100% recommend them for all your mattress needs.
-
July 2023 by Theresa Garcia
Our salesperson, Tee, was very knowledgeable. She was very pleasant and cheerful. It was a pleasure doing business at your store because of the ease in choosing the right mattress for us with Tee’s help.
