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January 2024 by Yizi
Horrible store!! Save yourself money, time and a headache. The sales man lied about accessories being free and then charges you for them. Overpriced lease and in store charges. I was charged a additional $155. Additional to a $465 lease. The managers don't help all. One star because Google doesn't have less. Poor elderly people and customers getting scammed I feel bad
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December 2023 by Jim W.
If I could give these folks six stars, I would. I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.
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December 2023 by sandman628
Finally got a day off on Black Sale Friday 11/23, and decided to stop by Metro PCS for assistance with my current phone that had a cracked screen for about a month, making my eyes squint and dilate like crazy struggling to read the screen as it was getting worse and worse. Walked into the store and was greeted by staff members even while they were assisting other customers which was nice. Then Maria offered to assist me after explaining my situation. She was really fantastic throughout the setup process & getting the phone I was looking to replace with. After spending time to assist me she totally threw me off guard about what I was qualified for and even a better deal package that I thought it was a hoax, on Black Friday WOW! She took the time to set things up patiently, even after asking her several times about this amazing deal. Maria deserves 20 stars, and as well all the other reps working that day assisting other customers. I walked out satisfied and sure will be all other future customers. Maria is very professional and recommend this location.
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November 2023 by robert santiago
A young lady by the name of Stephanie at East Vine Street, provided me service for a new phone. I was very Impressed by herknowledge, professionalism and customer service skills that I had to get on the web and make it known to MetroPCS which I do not do at all for anyone let alone sales reps. But to my surprise here I am taking time to let Metro PCS know how this young lady surprised me. Another surprise to me was that she knew so much about the technical aspects of the Motorola 5G that she answered the questions I needed without even having to look for notes. Above all, she was very cheerful and very polite to all people she was serving. I was very impressed on how she handled each and every customer including myself so professionally that I left feeling very satisfied as a customer. This is the first time I can say that has ever occurred. Bravo to MetroPCS for having great employees like Stephanie, your selective process is excellent.
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October 2023 by PIto Pas
Best service around come and see D'Angelo and Stephanie anytime you guys are around for some pretty good promotions.
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October 2023 by William Marquez
D'Angelo is great. Please come and see him he hooked me up with the best deals and promotions and helped me get the most out of my money. This store needed him?
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September 2023 by Francisco Rojas
Super super happy with my purse today, D'Angelo was super helpful and helped me get a new phone half off. Now I got a new phone and I saved money. I went in with no phone and just to pay my bill and I left with the a smile on my face and something I didn't know I needed ??. He was also assisted by darline and she was really helpful as well. Best metro ive been too.
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September 2023 by Angela Santana
Today was such an amazing experiencia with dangelo and darline. I got a New líne todas with my husband and got a discount on my monthly Bill. Im so happy :) <3
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August 2023 by Nayelis Olivera
My experience was great! I came with a loooot of stuff going on, and not only they solved my problems but their energy was very good, I live far away from this store but I’ll come back all the way just so I can get that customer experience again ???.Id like to remark that Sebastien really did a great job helping me out and even got my energy’s up again. I hope he sees this ????
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August 2023 by Ima Mee
Today I had the best experience at Metro and I want to thank the team for being such nice and helpful people actually their name was Angelo they’re the bestest I don’t how to thank them
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August 2023 by Angel Icon
I walked into this Metro store today only to be greeted by the four workers at the time I remember the names D’Angelo and Naylé they were new but did there best to assist me with my needs.
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May 2023 by Shimara Ayala
What an amazing experience. Maria was super polite and efficient through our process of transferring then activating a new cellular device for my sister. we got such a great deal for being long time customers 2 tablets with sim cards, a new phone case and screen protector. It was a painstaking process of verification but over all very good. Andy as well was very professional and helpful. bless them both
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May 2023 by M W
Andy was knowledgeable, helpful, had a great personality and could sell water to a fish. I appreciate the effort he took in making sure I was satisfied. Initially started off with a miscommunication but he made sure I walked away with the problems resolved and a smile on my face. Couldn’t be more happy with my experience. Thanks Andy!
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May 2023 by Venyelys Ayala
Maria and Andes were life savers! I cracked my screen so bad I needed to come in person, and the helped me get settled with a new phone, new tablets, and a new plan like it was nothing. These people know what's up. So helpful and hilarious the whole time. Definitely the best Metro and the best customer service I've ever seen! Coming back anytime I've got questions or issues with myMetro.
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May 2023 by M Sharp
I purchased a new Iphone 14 at this Metro store, 3 weeks later I had "Data Network Fail" messages, I could not use my phone at all!. After numerous calls to Metro 611 for assistance and being told to call Iphone customer care, and hours of holding on and running diagnostics, and days of calls, They could not fix my phone. I went back to the store for help, I explained my situation to Ricardo. Within minutes he was able to repair my phone!!! He was patient, understanding, and compassionate of my situation, as I was very upset and in tears. He went above and beyond to make it happen for me, as the others mentioned above did not have an answer for me. I was shocked to say the least. Thank You Ricardo!!! I am truly grateful for your amazing customer service and expertise! I know what to do and where to go from now on!!!
