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January 2024 by Jahaira Gonzalez
Had a great experience with Oscar Vasquez. One of the best customer service experience. I came for a upgrade and to do a transfer and he helped me with patience through the process.
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December 2023 by Alex Calise
Yes as another reviewer pointed out EXCELLENT customer service the young man who is helping me get the home internet connection has EXCELLENT customer service skills. I did not read his name tag whomever reads this he should be RECOGNIZED for doing a job that can be difficult at times
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August 2023 by Juan Ruiz
Excellent costume service
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March 2023 by D. Thomas Laskowski
The guy at the desk was very helpful, funny since I had just left an official T-Mobile without any help this store confident knowledgeable people working there
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November 2022 by kashif ahmed
Great man is Luis great job give him raise and promotion because he deserves it
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August 2022 by Brian Thomas
I went to the Metro PCS near my neighborhood Walmart yesterday during my lunch break. My phone (from boost mobile) was complete TRASH, and I was in desperate need of a new phone. I was greeted by a friendly woman named Maria, and she helped me choose the best deal! Then another associate, Luis was helping another couple and there was nothing but smiles and laughs and happiness in that store the entire time. I immediately knew that switching from boost to metro was the right way to go. The customer service they gave me was EXCEPTIONAL! The phone I wanted wasn't even in the store and Maria drove to another location just to get it for me! That is going the extra mile (literally)! Thank you, Maria and Luis, for all your help. I may just start paying my bill at the store just to see them again! Way to go guys!
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July 2022 by Lisa Green
Yes, I really enjoyed my experience!
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January 2022 by Cynthia Elliott
Maritza and Oscar were extremely helpful and very knowledgeable. Maritza helped me pick out a lovely phone and set it all up for me all the way down to the smallest detail. I have been with these people for a long ti.e and will continue to do so!
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January 2022 by Cyndi Harrison-Chase
My experience was awesome. Oscar, the rep at the Vine St, Kissimmee, Florida branch, was extremely patient, understanding and gracious. He went out of his way to be helpful. 5 stars are not nearly enough to show how much I appreciate all he did. I Wish more customer agents were this patient. Thank you
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June 2021 by Melissa Botia
Amazing place! Very good service. Bilingual friendly!
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May 2021 by Johan Melo11
Customer service worst I seen! The lady at the front desk either hates her job, is new, shy, or doesn’t know what she’s doing and don’t know how to sell! The lack of motivation she showed when I asked her questions about the products she sells was poorly delivered. I didn’t know someone can make you feel this uncomfortable while trying to purchase something. It was almost as she was bothered with me coming in there to ask questions.
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December 2020 by uncorn gaming
Customer service, it's great here and i love the team that works here, very informative??
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December 2020 by Felix Cortes
Great staff and services
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September 2020 by Ronald Wilson
Crystal's service was excellent and mature and kindly such a sweetheart if I lived in Florida I'll come to her store for service again
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May 2020 by Lotus Aphrodite Flower
I only came for a refund and was greeted the same way both times entering. I purchased a phone and a tablet and decided I didn't need the tablet. I came in this morning to refund and thought I left my receipt. I came back later that evening and I waited 30 minutes just for the young lady to tell me she could not help me I had to wait for the other sales rep who sold me the phone, (who actually stated to me that someone will help me soon and she walked out)....... to come back to work on Saturday when she was already there .needless to say I'm leaving without my refund and I have to drive all the way back here tomorrow morning. I am highly upset, all I want is my refund!!!!!