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November 2023 by Omaris Marquez
Vanessa was very kind and helped me with my sale. It is my second time going to this location and I recommend it if you are looking to sell or buy things for your children.
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November 2023 by Dari Solis
Joelys was PHENOMENAL!! I recommend her for any questions or concerns . She was very accommodating and all about her work . I was in shock when Joelys still took my daughters belongings although that section was closed due to it being one hour before close . I couldn’t thank her enough. She took her time and really went out her way to provide me the best service . Thank you for helping me as a single mom who works full time and barely gets to come here but you made my whole worth. Thank you.
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November 2023 by Lowkey dari
Marcella is the best ! She kindly received me as a guest and was very helpful and hands on customer service . Marcella needs a raise she was here since 9am and it is currently one hour before close and she still has left me speechless with her FANTASTIC motive and drove . I really appreciate it . Thank you again Marcella . God bless !!
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October 2023 by Brunilda Velez
They are rude they don’t acknowledge you when you walk in don’t ask if you need help and when At register they just ignore you and hesitate to help you at the registerVery frustratingThis is the second time n it did not changeIn the good side it’s very organized n clean
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September 2023 by yashaira orrioles
Went in for the first time yesterday I was very impressed with how organized they are the sections labeled and the prices of the shirts are pretty cheap some outfits as well but one thing I think they need to work hard is customer service not one person said hi or asked if I needed help even when I went to checkout no hi how are you doing nothing but I will say the female who helped me was nice enough to make sure I got the discounts I was promised and even signed me up so I can know about further sells she was very kind as she saw i was pregnant and made sure i knew that there will be future percents off on items. The other ladies there gave me such a nasty look and just looked so rude definitely made me feel uncomfortable so I will look at other locations instead of coming back to this one I only gave it 3 starts because I was able to find some cute shirts for my babygirl and the young dark skinned lady who helped me was very nice. Ooo and not to mentioned there was only one lady in line in front of me the store was empty and it took about 10 mins or so for me to finally be called with so many ladies I would days maybe 4 plus the cashier and nobody else offered to take me. The other lady was at another cash registered but didn’t call me or anything stood there yapping away as if she didn’t have a job to do
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July 2023 by Taylor Johnson
I am a frequent customer of all Once Upon a Child stores in the area. I am THRILLED to see this location under new ownership and that it is now owned by such great people who know the business model well and are turning it around! The selling and shopping experience has improved dramatically in such a short time and I know it will only get better. Thanks for all the great finds, I’ll be back in soon!
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June 2023 by Jezel Lynn Diaz
Very friendly staff, store was very clean and organized and smelled nice.
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May 2023 by Jane Krause
I usually go to a different resale place but didn't want to make the drive so I thought I would try going here....and I will not be back. Arrived at 4:01 and was told "the selling area of the store is closed at 4" This is not posted anywhere on the website or in store...the fact I was turned away for being ONE MINUTE late when it is not posted ANYWHERE in the store is enough for me to not come back. The girls working were very rude and unprofessional. Take the drive to Sproutfitters resale, much nicer store and employees.Update: I went back to give them a second chance and the employees got mad because I could understand them talking about me in Spanish. I confronted them about it (told them " I can understand what you're saying") and they called security, the security guard didn't speak enough English to explain the situation or even tell me why he was there. I told them I didn't want to sell my stuff and wanted my items back and they tried to keep things without paying me but, I noticed and went back. If this is a corporate store they need to do an evaluation on this location because it's so poorly ran it gives the other stores a bad rep.
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April 2023 by Assa Cally
I went yesterday evening to buy my son some shirts for the warmer weather . The shirts were priced really well and in good quality however , not one person spoke or even saidHello? And when I was ready to check out not one person asked me “ did I find everything I was looking for “ or anything just silence and my total to pay for . However the staff is really young teens so I don’t expect much . But to get better reviews it’s okay to speak to customers
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April 2023 by Sandy Villa
I love the new neatness and everyone is friendly especially marcella super patient and helpful. Not really happy with price increase. Please price more affordable so I can keep coming. I love that there's more selection ? though.
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April 2023 by Charlotte Bogart
Great stock, friendly and helpful staff, shopping and selling are easy and timely. Since my twins have been born I'm practically becoming a regular at this point.
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March 2023 by Amy Newman
I visited the store after boycotting this place & so glad I did! This store drastically improved! They now take buys from open to close. They hired more staff I was greeted with happy faces & was taken care of quickly & paid fairly for my used items. Awesome improvement with this store! They won't lose me as a customer!
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January 2023 by Rachael martinez
Don’t waste you time at this shop. Employees are rude, they act so high and mighty and you are beneath them. The man was the only nice one.. they try to buy your things for pennies.. literally.. and everyone is correct when they say there closed by three
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January 2023 by Yariela Borras
I like shopping here for my daughter but don't sell your items to them it's not worth it at all. You're better off donating or selling on your own. That's why I gave them 3 ?
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December 2022 by adreana quesada
Employees talk under their breathe about customers. Weather they are in front of them or walking around. I called multiple times to see the procedure in bringing things in, and no one discussed that there cannot be any stains at all on any items. We were new to the process of known we would have prepared a little better. I walked around the store just to find most items however did have stains. This is used things so one or two stains is common especially with kid things. Not speaking about clothing this is related to strollers, play pads, brought a doll house and it was missing one piece and they didn’t take it. Recommend looking into other locations
