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February 2024 by Caio M.
I wish there's a way to leave negative stars but whatever you do, this place is not it. I've had two very negative experiences here that cost me a lot of money and time. First time, I got a service to change my break pads and rotors. Took them the entire day after I dropped off my car in the morning and at the very end of the day, they hand me my car keys back with a receipt for a very expensive work order, but the break pads and rotors were never changed!!! Went back for a wheel alignment a few months later, because i thought "who would mess that up? right". Well I was not surprised to see that 3 months later, my two front wheels are completely bald on the right side with a major camber tilting towards the right. That just cost me 2 new tires plus service (somewhere else ofc, i learned my lesson) for over $800, simply because their didn't do their job properly yet again. The staff in the shop seem like good people, but their technicians and mechanics will ruin your vehicle and cost you money. Be careful.
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February 2024 by Jacob P.
Beware bad techs. Came in for new tires and they damaged 2 of my wheels, causing my car to shake. After finding this out at another garage, they took no accountability even though they were the last to touch my wheels. Carlos at the front desk is the only good thing about the place. Very kind and will try to help you as much as he can.
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February 2024 by Nick Nicholas
Work was done but my appointment was 9am and the car didn't get serviced until 1230
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February 2024 by Steve L Rosario
I liked this dad place.
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February 2024 by W B
Been coming here for years. Always have the very best service. I trust them with my car. Recommend them to all my friends.
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January 2024 by len rodriguez
Would of been a 5 star if there was no oil stains left on my rims. espcially white ones
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January 2024 by heymar Munoz
Exelent service
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January 2024 by Georgio Capobianco
Treated poorly and then over charged me and would not refund
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January 2024 by HK
Go to fix one problem and get out with more problem , and never answer you when you go ask to fix it.
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January 2024 by Marcos Padron
The place says it opens at 7 am and the person in charge, a woman of color, opens at 7.10 am, I make the observation and she gets upset. My support was at 7.00 am, they must respect the schedule and comply with it. The client's time is respected and the support is given for that. I hope they improve this, the rest is a good service
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January 2024 by Natalie Guillen
Do not come here! It took 3 hours for an oil change!! We had an appointment at 9am, they told us it would be an hour, 1 hour passed and they hadn’t even moved the car from the parking spot where we left it. Another hour passed and they said it was almost ready. Another 45 minutes later they told us it was ready if we wanted to wait outside for it just for us to stand there another 15 minutes while they went back and forth to the car, turning it on/off, all the while saying NOTHING to us about what we were waiting on. We finally left just after 12pm which is absolutely ridiculous. The reviews about them taking 3 hours for something so simple is true! Don’t waste your time like we did.
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January 2024 by M Jay
The Pep Boys folks are great! We going there for years, Carlos always treats us like family. Our Grandparents are also regular customers now. Great people great service!Thank you Pep Boys and Carlos for your excellent service! We truly appreciate you all!
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January 2024 by James Lorini
Friendly Staff. Car was serviced to my needs. I have been pleased with Pep Boys service and prices for the last 4 years to service my car.
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January 2024 by Julia Wihongi
TLDR: L ScammersWish I could leave zero stars! Took three hours for a diagnostic! Took three more to replace my breaks. Keep in mind, this location was so empty and everyone that entered after me was in and out (they were all older men and I am young woman).Felt totally in the dark about the “issues” the team found. They tried to charge me $3000 for repairs I didn’t need. Went to Bill at 535 Auto, turns out it’s a $500 repair instead… so I’m not surprised just disappointed. Save your time, save your money. Go find a local mechanic instead!
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January 2024 by eladio garmendia
Bad and deficient attention, especially on Sundays. They offer a package of services included and do not execute them due to lack of time or personnel. The staff always has an excuse for not performing the complete requested service. It's already happened to me several times, I won't go back again!