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April 2024 by Lynne A.
I gave them a 4 because my boyfriend used to rent from them before and he was using a bank card and the lady up front was very professional and pleasant but she said that some trucks were stolen from her and he needed a credit card which at that point he didn't have. so we had to rent some where else.Not sure now how they are situated now but that was a few years ago.
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October 2023 by Kathryna Rinderle
Personal Mini Storage is a convenient, compassionate, thoroughly organized facility which offers a lovingly lifesaving, satisfyingly stellar service to very many deserving people who have to have it. It is a huge blessing and big honor to work with these high quality team members and pleasantly polite professionals.
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October 2023 by Michelle Irizarry
They were promoting 1 month free but when I went I was charged $13 for a lock to get the month free and I was charged a total of $88 in fees to rent a 5x5 storage. Is supposed to be gated but when I went to take my things out the gate was open during the entire time I was there.
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September 2023 by Karen Harper
Madeline Guzman was very helpful, for some reason our reservation was showing canceled on the system eventhough we didn’t cancelled it, it must’ve been system problem but she fixed it right away.Explain everything thoroughly with us. Thankful to Anton as well for giving us ride to pick up our truck.
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August 2023 by Emma Lord
Madeleine Guzman helped us with checking out our U-haul truck and made sure the process went smoothly. She answered all our questions and helped us find some extra moving blankets that happened to be available at this location. I would definitely recommend this place to anyone in need of renting moving services!
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August 2023 by Deirdre mcfarland
I can't remember the staff's name but she was totally amazing. Friendly and helpful and courteous. Traits that you don't see too often when dealing w the public. Being in c/s field myself for over 30 years you definitely need these type of employees. She definitely deserves a raise. LOL.Just one negative comment I have of the unit itself. I know it can't exactly be helped given its a natural for it being w any storage unit in any state but seeing dead and live bugs and mice droppings made me flinch and say omg get me out of here. Other than that, I would definitely recommend this storage location and it's staff. On my day of vacating a man staff member was walking in and he too seemed 'spot on'. ?
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August 2023 by Kevron Athanase (Aice Kev)
Best front desk lady ever! I went to assist my friend with moving a washer and dryer and honestly we were so stressed due to not having a lot of help and financial issues. The front desk lady really helped ease our nerves with her jokes! It was like a free Comedy Central episode ?
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August 2023 by Renee Acevedo
Jeanette is AMAZING! Love her personality! She is so helpful and friendly ?She turned the stress of moving into a fun experience, at least with the truck rental.
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August 2023 by Maria Rivera
I am very satisfied with being able to store my belongings at Personal Mini storage Vine St. with no issues or problems! The place was always well kept very clean. The customer service was always great!! Thank you all.
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July 2023 by Katie Shumate
They are Fantastic!!! VERY helpful and super nice I would give them 20 stars if I could, I rented a moving truck and a storage unit, I’m thankful for these great people
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June 2023 by Ernesto Valladares
I had an excellent move in experience, completely "trouble free". Easy process to rent. Very clean and well maintained facility.
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May 2023 by Anita Wise
So far having a horrible experience. I paid for my storage until online. Arrived to my unit with a green lock on it that no one has the combo to so now I am stuck day 2 with no access to the unit I paid for. They listed my message as urgent for management to call me back or text me the code and they just text me the gate code I already have. So frustrating I just want to cancel my unit at this point and go with another company. Hopefully this will get someone to contact me.Updated to 3 stars because my issue did happen Saturday and they contacted back Monday to apologize and gave me my full refund Monday. I appreciate that thank you.
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May 2023 by Theresa Neubecker
Staff is very friendly. They were very helpful. I would definitely recommend this for all storage needs.
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April 2023 by Hamza Kabbab
I stopped by today at this location to rent a Uhaul truck, and let me tell you, Jannett and Jose were awsome peolpe. They went above and beyond and provided excellent customer service. Please look no further if you need to rent a truck, storage unit, or a parking spot. I highllllllyyyyyy recommend this location !
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April 2023 by Sue Hannah
They saved the day at this location. My reservation at another location was unavailable. They provided me a vehicle in a very prompt and professional manner. And it didn’t hurt at how kind and courteous the staff treated me