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October 2023 by Tatiana Jakes
I really wanna take the time out to a customer service rep leisha if I'm spelling in right...well we need more reps like her the patience was unbelievable cause my spouse was going insane about knowing what going on with her account with out the careless reps that seemed just been trying to get on to the next customer.....this company can have more potential if more reps where like leisha. While my spouse lost and buried both parents this July and just overwhelmed that no rep could give her that comfort...while I tell her God got us she tends to doubt his ability at times and she was worried but leisha told her today September 19th all she needs to here....And while the convos became personal you can't tell she genuinely care what my spouse was going thru sick off COVID and Grieving....Leisha deserves a lot of a recognition she unbelievably and people like that keep a business going..thanks truly from The Conklin/Jakes Family
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August 2023 by Yalile Reyes Chades
I must say that Miss Lorena and her wonderful team were very professional, patient and dedicated. I recommend them 200%
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August 2023 by John D'amico
Absolutely horrible mortgage company. I have been with them for almost 5 years I have never missed one payment. In Nov 2022, there was a reamorization schedule with a higher payment for escrow. I continued to pay each month and then in Jan 2023, paid a higher amount to account for a $150 difference that was not paid. In Feb, I paid the full balance since they could not understand that I was paying even more each month then what I needed to make up for the three months where the auto payments were not adjusted. They falsely called the credit bureau and reported me to the three credit agencies which dropped my credit score significantly. Each time you call them you get some ignorant individual on the phone who is talking to you from their house. They have no idea what they are talking about nor do they even have access to half of your information. They are unprofessional liars and do not provide any customer service.
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May 2023 by Jennah Esposito
Not the mortgage company for you if you intend on making biweekly payments and saving on interest. (Unfortunately our mortgage was sold to them so we didn’t have a say) They do not allow it and they actually charge you a fee for paying extra every month as well. Complete scam artist and impossible to deal with. Our last mortgage holder was CHASE and they were amazing. 100% recommend going elsewhere.
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November 2022 by Juan Colon
It was a very bumpy road with a few obstacles due to an ex employee that rushed through and messed up a lot of things. But John Rivera came in the last minute and did a lot for us. Never gave up on us we finally closed on our first home. We're are very happy with everyone involved. They all went above and beyond for us. From me and my fiance thank you John Rivera and everyone who helped us God bless you all.
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September 2022 by Doralis Santana
The entire process run smoothly. John Rivera kept regular communication with us. Very satisfied.
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September 2022 by Matt
Horrible customer service and I am on day 2 of this sale of my loan. Counting down the months to refinance out of this company.
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September 2022 by Maiara
Cesar is TRULY the best! He truly will go OVER and BEYOND to make sure you are satisfied! He is very reliable, honest, and can’t forget his sense of humor! Cesar is the MAN to go to. He GOT your BACK! Tre and Andrea made the process painless and SMOOTH - I HIGHLY recommend Cesar and his team to anyone wanting to purchase a home!
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September 2022 by Omar Portillo
Complete scam artist. Their employee attempted to give me high rates for everything. I went with another lender and then he felt the need to try and compete AFTER he realizes the other company gave me a better offer. Beware that a lot of these people working for this company do everything to fatten their pockets. They tried to give me the whole military friendly company. They were definitely exposed to be the opposite. Their employees true colors came out when I told him I didn’t want to do business due to lies and inconsistencies. He sent me an email pretty much going off on me because he was butt hurt about losing a deal.
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September 2021 by John Wolf
If you would like the worst customer service experience if your home ownership history, choose Planet Home Lending! If you would like to be lied to, have your credit destroyed, and then have your mortgage sold off to someone else, use Planet Home Lending! If you would like to have a third-rate financial company represent your interests, look no further !
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September 2020 by Paul Zilempe
Our Thanks to Cory for pulling this together so quickly! We couldn`t have done it without his help and patience!
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September 2020 by tracy mathis
Knowledgeable, professional and friendly. I highly recommend this company.
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September 2020 by Ancizar Alzate
Working with Cory has been a great experience.He is very knowledgeable, responsive, courteous and closes on time - everything you can ask for on a Broker - Highly recommend
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September 2019 by Ken Fisher
Kim Bessette at Planet Home Lending was incredible. Her attention to detail was immeasurable. We can't thank her enough. We really appreciated her being so easily accessible to answer all our questions. Thanks a million!
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September 2019 by Johnny Ho
Karen from Planet Home Lending was quick knowledgeable and easy to work with. Would definitely recommend. Thank You!
