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January 2024 by Luz O
excellent service. I arrived just on time for my appointment. I registered, don't wait long. the place very clean and hygienic
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January 2024 by Nancy Melendez
The schedule appointment website is not working at all. I'm trying to make appointment for 3 days I'll have to go walk in.
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January 2024 by javier padro
Horrible attention any problem you have they do not help you solve why they are in a hurry
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November 2023 by kristin
I have gone to quest for years and have never seen it like this whenever I walked in. I made an appointment weeks prior for 10 o’clock as I walked into the building there was probably 20+ people and I am not exaggerating when I say this also the unfortunate thing is they have kiosks they don’t have any person out there helping you, so it can be kind of difficult to do it on your own. I ended up waiting in my car and I just got a notification at 10:41 AM to come inside and have a seat and I would be called soon, so I wasn’t even called yet and they have been an hour late and behind on the schedule. This is ridiculous. No one should be waiting for almost an hour. They are so disorganized I don’t think quest is bad, but I wouldn’t recommend visiting this location at all. They also have no respect for you. No one is friendly in there not even a good morning from anybody.
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November 2023 by Yes R
Don not bring your kids here especially if they are fasting. Made an appointment for 10 but was not called in until 11. There is no customer service here and the staff is rude. Quest needs to hire more personal to help their team because they look overworked and in return the customers get the short end of the stick. They only allowed one person to go with my child and when she was called I asked the the woman if it was for my daughter and she said I don't know the last name. It's scary to know that they might not be checking the patients name before walking them inside.I also find it ridiculous that there is no staff in the front to take questions. This is a Latin community with many elderly patients that do not know how to use a tablet or make an appointment on their phone.I saw how one gentleman that was Hispanic that asked for help to make an appointment got told to call but a different gentleman not Hispanic assisted to make an appointment.
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September 2023 by obaid
Don't go here, they don't allow you to be with your mom or your wife because they only allow the patient inside. You can't really feel safe on how they will treat you.
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September 2023 by SoloMan730
Went here a few days ago for doctor ordered blood work and was appalled!! I used the kiosk to register, saw my name on the screen, then was called by my FIRST name only. Before I could respond, another guy rushes in, apparently with the same first name!! He comes out a few minutes later, and the staff is catering to him to get paperwork from his doctor...meanwhile, I am trying to explain to them what happened and they kept blowing me off!! I will NEVER go here again, the incompetence and ignorance was infuriating!!
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August 2023 by Blondie G
Don’t come here! They’re always “behind” my appointment was at 10am and I didn’t get called in until 12… Worst quest diagnostics location, staff is slow and rude.
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July 2023 by Echo Lee
Made a same day appointment and was in and out in less than 20 minutes. Miriam was the best
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June 2023 by Shoes it for less
I went yesterday I love the remodelationthe place looks beautiful!! Maria was outstanding professional and sweet ! Excellent costumers service. Thank you Maria ! I
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May 2023 by Patricia Rose
Have been going here for years. They have recently renovated their area and it is so much more efficient. Love the staff. Parking can be tight sometimes.
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May 2023 by edward ts
Terrible experience. Cannot place negative number sorry.requested separate account as a solo provider. Instead was given quanum account with access to my previous place of employment.spent 45 min on phone with cudtomer service -no results
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March 2023 by Dwayne C.
I walked in to the 413 W oak St. location for some labs to be done. I checked in and wrote my First and Last name. After waiting for about 45 minutes, I began to notice people who came in after me were leaving before me. A Latina woman with Glasses and blonde highlights in her hair came out and yelled " Edward" the only people left were my self, two other gentle man and a woman. After 2x yelling Edward she stormed back inside. The same staff came back out after 15 minutes , that's when I got up, went to the door and asked her how come my name was not called yet. The staff asked what my name was, and I said Dwayne, she said I called you, I said you came out and called Edward, she rudely brushed me off and told me to go back and sit down as if I was 6 years old. Edward is my middle name, however I checked in with my first and last name only and my referral has my complete name and spelling as well, so 1. why is she calling me by my middle name and 2. how was I suppose to know she was calling me. The expectation in a Clinic or a Doctors office is that the Patient would be called by either the first and last name, the last name or entire name. The Manager then came out after waiting 1 hour and 20 minutes and yelled "Edward Cole" , I was then seen. The Location is very unprofessional and inconsiderate and I would never recommend anyone going to this location.
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March 2023 by Manuel Gomez
Made appointment online. Easy check in with a tablet and was in and out fairly quickly. Results turnaround time was 1 day.
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February 2023 by Mohammed Ameer Baig
Visiting this center after a long time and I see a lot of changes not just in appearance but also customer service. The customer service has drastically changed from acceptable to super impressive. New check in kiosks and less wait time (you go in and go out ) hardly made me wait for 10 mins. I am very much impressed this time.
