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December 2023 by Ali Ali
Don’t waste your money and time. They are the worst at what they do. They no NOTHING about Tires. They ordered the wrong size tires for my vehicle twice and their customer service is terrible!!!! Don’t take your business there!!!!!
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October 2023 by S B T
Joshua in the tire center saved my day. Running on no sleep, needed my tires filled on a Sunday. He was kind and efficient and helped me when no one else could or would. Props, dude! Thank you!
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May 2023 by Amy B.
Diana. W is fantastic and so helpful.She took care of me from the moment I arrive and ask questions. She's friendly and determined to help me get what I needed for my school.Check her out at Sam's club in Kissimmee on 192. The world can use people like Diana with a friendly face and smile im forever grateful
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April 2023 by John R.
It's a Sam's club, went in got a few things but you know when you got to Sam there is always a deal on something else. Parking spaces are a bit small as I drive a big truck
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April 2023 by Karen P.
If I could give zero stars I would. Have you ever been to a place where idiocy runs rampant? If not this is the place for you! Go in to buy a mattress and there is an abandoned flat cart, so we take it to load up the heavy boxed mattress. Suddenly we are being chased by an employee with another flat cart who is yelling that we can not use the cart. Mind you both carts are empty. She starts yelling that this is only for store shoppers, or the employees who go and get orders. We tried explaining that the flat carts were all being used and were not available when we walked in. She said she was sorry but these were not for customer use. Told her we could see the mattress and the checkout. Would be less than 5 minutes and kept walking. She then started yelling into her radio that we took the cart. Now another lady starts chasing us yelling and attempts to take the cart from my husband. She also said not able to use and wouldn't even hear of putting it on the cart and wheeling it up front while we looked for another cart. She then said she would go find a flat cart and took off with her cart. Super frustrated we just picked the mattress up and put it in the buggy and went up front. We were almost done checking out when she showed back up with a flat cart to the mattresses. We did not bother to stand and wait for her. It was poor customer service and ridiculous all the way around. Especially as we were leaving the original lady was standing at the front with her same empty cart talking with three other employees. But was too busy to allow one of the carts to be used! WILL NOT BE BACK TO THIS SAMS. After being a member for 31 years thinking a change to Costco is due.
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March 2023 by Pamela Taylor
Well stoked
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December 2022 by Doreen
I just got there today on 12/6 /22. It was old-most hour to close the tire store . The employee Noel,. resolved my problem and helped me out even he was going to close stayed with me until 8:30 pm. He was alone tonight working and he told me don t worry lady i will help you and replace your tire for the spare tire. he really gave me a good service.
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December 2022 by Doreen Ortiz
I just got there today on 12/6 /22. It was old-most hour to close the tire store . The employee Noel,. resolved my problem and helped me out even he was going to close stayed with me until 8:30 pm. He was alone tonight working and he told me don t worry lady i will help you and replace your tire for the spare tire. he really gave me a good service.
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August 2022 by Mary M.
Cafe only had one oven. Food court takes forever. Staff doesn't really care about their jobs. If you order a pizza, it takes 30 minutes because of only one oven. You can't even call to order one ahead of time because they don't answer the phones.Customer service is slow. It takes at least 30 minutes in line before you're helped. They need to hire more people who actually likes working there. I don't know but my experience here has sucked every single time that I want to get food or have to do a return. Too bad a Costco isn't nearby.
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August 2022 by Kim Williamson
Went to Sam's tonight to get a tire repaired. We are 16 hours away from home and are leaving to go home tomorrow. Started out with what we thought was going to be bad and they weren't going to be able to fix our tire because they are short staffed and no one was trained on how to use the machine (which is totally out of their control). Spoke to the assistant manager, Kenneth, who went above and beyond to help us. He was kind and so helpful. The new guy working in the auto department was wonderful as well (I wish I could remember his name to give him props too!). Everyone was great! We are from Northwest Arkansas which is home to Sam's Club headquarters, so I hope they see this post. Your people in Kissimmee, Florida are working hard and doing a great job. These days it is hard to find good help and stay staffed. What could have turned into a rough night for us turned into a great night with a fixed tire for a 16 hour drive home. Thank you Kenneth and everyone at Sam's Club Kissimmee that helped us tonight! We greatly appreciate it!
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August 2022 by Idalia D.
Ok so I really think its time I update my review.So the last few times that I have needed customer service it has been GREAT! They have been very helpful and quick to help. As far as calling to get customer service over the phone is a no go. You will never get through so you may want to stop in if you need customer service. The lines are still always long but I use the Sam's app so I scan as I go and I can walk out way faster. I am not sure why they wont advertise there app. I bet the lines would be way shorter and people can just get in and out. Just saying lol
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July 2022 by ITedge DSM
Good luck getting someone to answer the phone. I have called many times, there is NO ONE to pick up the phone and no option to leave a voicemail.
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April 2022 by Louise S.
I have to say this wholesale chain is better then the others. I have been here several times now. I have a membership card here as my employer (a school) uses it quiet often. I was so at least 4 times a month. The location is very clean. No problem with the parking lot here either, very clean from traveling carts. I usually come to this location when my location closer to work does not have items in stock. I have order for drive up pick up on several occasions from here. The staff sure does actually seem to enjoy being here. At least the ones I have had interactions with. The deals in my opinion are amazing. I have purchase several times items for staff breakfasts and lunches even on a whim and have been able to find everything needed. Love the ready made wraps in the prepared food section. The buffalo chicken wrap being my favorite. Easy to purchase several trays for staff and everyone enjoys. Great charcuterie items a a great price. The layout and signage is well thought out. Very helpful employees here that you can ALWAYS find. A lot of the ither big box stores never seem to have enough employees helping. Lines here are wonderful and taken care of quickly. It really doesn't feel overcrowded at all and the every aisle here seems to flow perfectly into the next. The lines for check out were not overcrowded at all.
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April 2022 by Tracy P.
I like coming here. It's not as busy, and conjested as some of the other big box stores. It's clean, well kept, easy to find what you're looking for, and associates are always easy to find for help.They're products are reasonably priced, are of good quality, and when your done shopping, and trying to leave the store, you can check right out without standing in long, time consuming lines. I sometimes feel like this store is a FastTrak store.
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March 2022 by Fabian Diaz Recio
las cajeras sin muy excelentes y el servicio de pizza las empleadas son muy dulces