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September 2023 by Omayra T.
Customer Service SUCKED! We walked in & one of the ladies looked at us up & down as if we were low lifes & walked into the back employee area leaving only the one to FINALLY ask if we needed help. Then unfortunately there was limited inventory of jewelry to browse & purchase. Besides the fact that the employee would not take the jewelry we wanted to look at out of the case & only gave us prices. Definitely NOT coming to this Value Pawn!!!
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September 2023 by John Marcel Bravo Villalobos
Excellent service
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September 2023 by Marcos Cruz
Everyone is very friendly, attentive and respectful, they are my professionals, they are a great team!!! Darlene and Heather are the best:-)
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August 2023 by Donald Redemske
Always good times when I enter the store great happy staff always smiling and even brought my loan to my car.Will recommend.
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August 2023 by Jose Figueroa
The staff r amazing real good deals I am happy customer and will be returning for future purchases from there outstanding customer service to their honesty and there knowledge of products phenomenal service from when I walked in until I walked out of the facility…… Darlene and Karla… heather….. store manager heather and they are so fine women wink wink
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August 2023 by Seabiscuit
Heather and Darlene were very helpful . Came into purchase phone ended up buying store due to their knowledge
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August 2023 by Jennifer Osborne
Awesome service. Thanks so much for working with me.
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June 2023 by Jomarie Quiles
Value pawn by Simpson is the best store fo sho.All the employees are very helpful, charming people.They give fast and great customer service.
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May 2023 by adri8n_
DANNY IS THE BEST ASSISTANT MANAGER EVERYBODY LOVES HIM!!!!! The pawn shop is my 2nd home
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May 2023 by Jehue Gordon
Great customer service definitely recommend this location
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March 2023 by Gena Duran
Darlene was super helpful, I would definitely go back and recommend the store to others.
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December 2022 by Adlinmarie Alvarez
Great customer service. I’ve purchased a few things from here and they have great prizes and good quality. Highly recommend
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November 2022 by Kane Michael
I won’t take up much of your time, I would like to share an experience I’ve had with your locations. I bought a pair of apple AirPods from a location a little bit from my house because I work and I travel. The pair I bought didn’t work so I brought it to the value pawn by my house because I bought the five dollar warranty six month warranty. They were more than happy to help me and they gave me a pair. I went home, charged it, and it didn’t work, do you not check stuff and for some reason I’m the one screwed. I try to go back to that location, but they don’t have any, I then went back to the original store that I purchased them at and they told me they couldn’t help me because I tried exchanging it already at a different location. Then tonight the icing on the cake I walked into another value pawn that had plenty and I was told that I need to go back to the store. I originally purchased them at, then the person there working told me that it’s a sham and the five dollars is crap and their stuff doesn’t work either anyway and I’m out of luck. No he didn’t quite say it like that but that is sure the way I took it. You can look up my name I’ve spent some money with you, I’ve never ever pawned anything with you, but I’ve done nothing but buy stuff and spend money with you. Things like computers to speakers and tools. I just wanted you all to know that this is my last purchase. I will not purchase anything else from you. I will make sure that if anyone asked me about you that I’d share my experience with them. I will also make sure that my children’s children share their experience that I had with them , I don’t know how you can’t stand behind your products, but that’s fine I’m not gonna sit here and be pleading and beg. I’m just going to tell you how it is I don’t think that a company should be allowed to not stand behind their purchases being everything I bought, and you’ve always tried to cram it down my throat. I’m not going to waste another minute upset about it. It all comes out in the end anyway. I wwish you have a great night, and a great rest of your year. Thanks for listening, I hope it helps you deal with your problems.
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November 2022 by Maria Viney
I bought a pair of earings- they told me they were gold, paid $79, had them appraised, they are just junk! Don't by your gold from these people!!!!! Also my husband bought me a heart lined in diamond chips- paid over $70! Once again just junk!!!!! Don't buy any jewelry here!!!! All a scam!
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October 2022 by Pablo Mateo Rivera Guzman
Efrain and the whole staff were super helpful!!!
