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March 2024 by Gilson Oliveira
I love the
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March 2024 by Francisco Hernández Hereira
Wonderfully ??
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March 2024 by Jeremy Cummins
Great value for the cost!
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March 2024 by T Barker
BEWARE:For a luxury resort it is certainly lacking in providing a worry-free vacation. I have stayed at many resorts over the last 20 years and never have I encountered such poor customer service and hidden fees.My family choose this resort (even though it cost more than other’s we looked at) because of all the amenities it offered. 3 bedroom/4 bath condo with full kitchen, outdoor kitchen with BBQ and a hot tub.On arrival it appeared to be a perfect choice. The unit was as stated on the website until we realized that there were no dish towels, pot holders, measuring cups, measuring spoons, no BBQ brush, Kleenex, 1 roll toilet paper per bathroom, one small bar of soap per bathroom.In all the resorts I have stayed at with a full kitchen these were considered basic items for the unit plus you at least got a couple of toilet paper rolls and a bar of soap for the shower, a box of kleenex as well as there was always a BBQ brush to use at the BBQ.When you contact the front desk, you are told that these items are not supplied, but you can purchase additional toilet paper for $1 per roll and pay $50 to have the BBQ cleaned. They surprised us with deliver of a dish towel.On check out they say to avoid cleaning fees to put out the trash, leave towels in bathroom, and return any furniture to its original spot. Also, on the website it states that cleaning fees maybe applied to any stay less than 6 days.We also had an issue with the hot tub not heating, and when we called the front desk, we were told that it was because of the cool temperatures at the time, that it was to late in our stay to do anything (we had 4 nights left). The lady at the front desk was not helpful at all and said that hot tubs in Florida work differently than the ones in Canada. A day and half later this issue was resolved but not without many discussions with the front desk. Communication is an issue as well because of the language difference.Everyone says they do not speak English.Our stay was for 8 days, took out our trash, left towels as instructed and all furniture was in its correct place.We also took a video of our unit on leaving for our recordsOn returning home, this resort has charged a $240.00 cleaning fee, $140.00 cleaning fee for the patio, $50 cleaning fee for the BBQ, and $100.00 hot tub maintenance fee as well as $3.50 for delivery of the dish towel.These fees were never mentioned at the time of check- in at the resort or is it stated on the website that there will be an additional charge for using the hot tub, BBQ and unit. If I wanted to clean a house I would have stayed home.The Wyndham corporation has dropped the ball on this resort. It definitely does not have the standard of customer service or customer experience that I grown to expect at a Wyndham resort.I would not recommend this resort to anyone. These hidden fees are highway robbery!
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March 2024 by Antonio Torrero
Very disappointing. First, they did not respect the expedition conditions. I don't know why you sell through them if they are not going to respect what they offer. Second, although the room was initially fine, it turned out that the showers in both rooms were clogged and although we reported it, nothing has been repaired. Miserable service.Rooms: This place, although offering spacious accommodation, lacks the basic services of a hotel. Compared to other condo hotels, the service at this one is light years away.
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March 2024 by Guilherme Beltrão
I highly recommend opting for these houses instead of a hotel. There were six of us and we paid just over US$200 per night. The kitchen is complete. The rooms offer good space. And being able to live with the whole family under one roof is priceless. We will definitely return.
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February 2024 by Nathalia Soares Gomes
atendimento impecável, comida saborosa e sempre fresca.
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February 2024 by Andrea Mendez
This is the second time we have chosen this complex to stay on our visit to Orlando. The houses are very comfortable and very well equipped. It is an excellent option when you travel as a family.
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February 2024 by georgia stewart
Outstanding, can’t wait to return!
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February 2024 by Sandra Ferreira
We loved the experience. It was a family vacation trip (we were in 7 people at the total) and our first time in a house, we choose the 4 bedroom option. Clean, new and comfortable. The employees were very kind and also speaks Portuguese. We recommended for sure!
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January 2024 by ROBERTO BRESLER
Excellent MAGIC VILLAGEImpeccable house, great for families, privileged locationNearby activities: Supermarkets, Restaurants and Disney Parks very close
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December 2023 by Mildrey Egues
Great place to stay with lots of room. Towels need an overhaul. They were old. No oven mittens to get food out of the oven but other than that it was great. Great location. #7636
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December 2023 by Sophia Z.
Stayed here for a couple of days, loved the rooms and private bathrooms attached. Wished service was improved, some foods that were cooked needed materials but the hotel management said they didn’t have any. :( And some rules you had to follow to avoid extra charges. Overall, good place to stay at just need to improve service!!
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December 2023 by Tatiaia Beasley
The restaurant has the worst service I ever saw the workers are really rude and take long time to get the
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December 2023 by Giovanna Santos
Really bad service at the restaurant took really long to receive the food and the manager was really
